Idox Software Limited

Additional SEND local offer channel

Partnering with councils to develop information, advice and guidance platforms for local communities. Over 70 councils have worked with us to develop intuitive and engaging SEND Local Offer websites that bring together information and services available to children and young people with special educational needs or disabilities.


  • Advanced Ofsted Feed Manager for Ofsted registered providers
  • Local offer module integrates with existing council directories and websites
  • Easily recognisable and accessible with tailored look and feel
  • Mobile responsive on tablets and smartphones
  • Interactive wellbeing for more targeted and personalised information and services
  • Easy to update and maintain service information
  • Data Sharing and Data Harvesting modules available
  • Search Widget for projecting content to partner sites
  • Advanced API for integration with other systems
  • Disabled Children’s Register option


  • Be fully compliant with the Special Education Needs (SEN) Reforms
  • Promotes a comprehensive Local Offer to the community
  • Providers update their listings minimising administration effort
  • SLA provides fast track turnaround of support requests
  • Streamline the management of your Disabled Children’s Register
  • Improves usability for users with advanced search and browse options
  • Easily projects your content to partners using the Search Widget
  • Easily share your data with neighbouring Local Authorities
  • Promotes a comprehensive Local Offer to the community
  • SLA provides fast track turnaround of support requests


£10290 per unit

Service documents

G-Cloud 11


Idox Software Limited

Lucy Holland

0333 011 1200

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Idox Open Objects Datastore Platform
Cloud deployment model Hybrid cloud
Service constraints No
System requirements
  • None - The Solution is provided as a SaaS solution
  • No hardware dependencies

User support

User support
Email or online ticketing support Email or online ticketing
Support response times According to our published SLA (Service Definition)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels According to our published SLA (Service Definition)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding on-site training and support services.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Training video clips for core functions
End-of-contract data extraction As structured CSV
End-of-contract process Data is provided to customer

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface Yes
Description of service interface The service users interface interface using a web browser.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Screen reader's have been tested with presences.
What users can and can't do using the API Can: Extract all data on demand, and iterate to extract specific data records or sets of records.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Service can be customised to adopt any banding with local configuration options and controls via web admin GUI.


Independence of resources High redundancy and load balancing and scalable bandwidth on demand.


Service usage metrics Yes
Metrics types Usage statistics and database reporting
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via the admin user console
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 98% availability per 30 day period
Approach to resilience We provide a highly redundant, load balanced environment with scalable bandwidth on demand.
Outage reporting Outages are reported via the Idox Service Desk.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Public web is open access. The service provides open access web browsing, secure access for administrator access and professional. Management access is permitted only from internal networks, themselves requiring two factor authentication to access. Access control lists restrict access.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication Authentication is via centrally controlled accounts where possible.

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International Ltd
ISO/IEC 27001 accreditation date 18/06/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Idox Software Ltd has an ISO 27001-accredited information security management policy that applies to the business functions within the scope of the Information Security Management System and covers the information, information systems, networks, physical environment and people supporting these business functions. Internal audit and information security awareness training is conducted to ensure policies are followed. Risks raised through internal and external audits are reviewed at management meetings by the information security manager, the appropriate head of business and a board representative.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes requests are raised, risk assessed and then deployed to a test system/environment as applicable. It will then be passed to production following a successful sign-off by QA.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We monitor a variety of sources for new software vulnerabilities and vulnerability reports, and software vendors for patches and new releases. Major releases of public facing applications undergo internally and/or externally conducted penetration testing. New vulnerabilities are risk assessed and deployed to the environment accordingly.
Protective monitoring type Supplier-defined controls
Protective monitoring approach A variety of IDS systems monitor activity and raise alerts accordingly. All systems are monitored for unusual activity above this. Security personnel are alerted 24x7 for any concerning activity. Any potential compromised raised in line with our security incident reporting procedure.
Incident management type Supplier-defined controls
Incident management approach Security incident reporting process summary: incidents or suspected incidents are raised to internal service desk and reviewed by information security manager. They are allocated a risk reference, entered into the information security risk log and tracked until closure. In the case of major incidents a major incident report will be produced.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £10290 per unit
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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