Drakewell Limited

Drakewell Software Hosting

C2-Cloud product is used by a majority of local government authorities in the UK and in a significant number of overseas territories. C2-Cloud is a scalable database designed to capture, validate, store, analyse and disseminate road traffic data via any web-enabled computer.

Features

  • Real-time Reporting
  • Secure Tier 4 Enterprise class facility
  • Asset Management System
  • Fully Web Compatible
  • Multi Node Mapping
  • Journey Time ANPR and Bluetooth
  • Fully Hosted System
  • Survey and Personnel Manager
  • Manufacturer Independent
  • All Types of Traffic Data Supported

Benefits

  • Web Hosted
  • Secure Data Sharing
  • Secure 4 Tier Data Storage Facility
  • 24/7 Access to Data via a secure login
  • Fully ISO 9001 and ISO 27001 conformity

Pricing

£2000 per licence per year

  • Free trial available

Service documents

G-Cloud 9

628563734447299

Drakewell Limited

Duncan Jamieson

01280827042

duncan.jamieson@drakewell.com

Service scope

Service scope
Service constraints None
System requirements
  • Latest Versions of Internet Browsers
  • FTP upload

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Drakewell Helpdesk with customer logon is provided as part of the product. This helpdesk is manned weekdays during normal working hours or by special contract arrangements
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Full support is supplied with license agreement.
Support is available through Drakewell Helpdesk with customer logins or by telephone
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full on site or webinar training plus user documentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We offer a facility to provide customers data for them should they ever decide to leave. We can provide raw data files or a CSV export from the database
End-of-contract process Licenses are on an annual basis and include all upgrades and bug fixes along with unlimited technical support.
At the end of license if the customer does not renew their access is revoked

Using the service

Using the service
Web browser interface Yes
Using the web interface The whole C2-Cloud product is web based
Users are set-up with different access levels normally assigned by a group administrator on behalf of the customer
Web interface accessibility standard WCAG 2.0 A
Web interface accessibility testing Various screen readers
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources We have a highly technical service which has been specially designed to accommodate high volumes of usage and data. Systems are being constantly monitored and improved to ensure optimum access speed and efficiency. The virtual environment is load balanced and in a high availability mode with spare capacity
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Databases
Backup controls This is fully controlled by Drakewell
Datacentre setup Single datacentre with multiple copies
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks Encrypted SSL, VPN is widely used
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network VPN Used and the latest anti virus and malware protection
Encrypted SSL

Availability and resilience

Availability and resilience
Guaranteed availability Based on Data Centre availability which is currently 99.9%
SLA are set on a contractual basis
Approach to resilience Tier 4 Datacenter running virtualized system with spare capacity and redundant components
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels This is done through user level authentication with many different roles and abilities
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 11/01/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001 and ISO 9001 with a dedicated quality manager overseeing the whole policy process

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow the processes laid down in our ISO 9001 and 27001 policy statements
Vulnerability management type Supplier-defined controls
Vulnerability management approach We follow the processes laid down in our ISO 9001 and 27001 policy statements
Protective monitoring type Supplier-defined controls
Protective monitoring approach We follow the processes laid down in our ISO 9001 and 27001 policy statements
Incident management type Supplier-defined controls
Incident management approach We follow the processes laid down in our ISO 9001 and 27001 policy statements

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Different virtual servers plus user logins that point to a customers specific data

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £2000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Normally 1 month free trial set up on request

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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