345

Microsoft Azure

345 are a Microsoft Gold Partner and official CSP for Microsoft Azure. We are able to provide your organisation with the ability to provision, manage and configure all of the services and applications available in the Azure estate.

Features

• Managed by 345 a Microsoft Gold Partner
• Choice of two UK data centres
• Choice of multiple offerings tailored to your requirements
• Industry leading availability

Benefits

• Expert guidance/consultancy to assist you with your cloud journey
• Geographical redundancy available
• Customizable alerts available to proactively manage your budget
• Automatic software updates

£0.01 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew@345.technology. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

628151458583299

Contact

Andrew Rivers
01962 657696
andrew@345.technology

Service scope

• Service constraints: We can provide access to all services and applications available in the Microsoft Azure Platform.
• System requirements: Microsoft Azure Subscription

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard response time if 4 hours, Monday to Friday (09:00 to 17:00).; On request we we can offer alternative support packages.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: We can tailor the support levels to your needs. Further details available on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Microsoft provide a vast amount of training available online.; ; If additional or bespoke training is required 345 can provide this service on request for a fee.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All Azure services purchased through 345 can be transferred to an alternative Microsoft Azure CSP at the end of the contract.
• End-of-contract process: At the end of the contract you will have the option to renew with 345 or move your Azure services to an alternative CSP.

Using the service

• Web browser interface: Yes
• Using the web interface: The Microsoft Azure Portal allows users to build, manage and monitor everything from simple web apps to complex cloud applications in a single, unified portal.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: The Azure Portal is managed by Microsoft
• API: Yes
• What users can and can't do using the API: Microsoft provide a comprehensive REST API to manage your Azure estate.; ; Details can be found on the following page: ; ; https://docs.microsoft.com/en-us/rest/api/azure/
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: The Azure Command-Line Interface (CLI) provide a cross platform experience to manage Azure resources. ; ; Further details can be found on the following page:; ; https://docs.microsoft.com/en-us/cli/azure

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: This is guaranteed by Microsoft based on the level of service purchased.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Databases
  • Files
  • Folders
  • VMs
• Backup controls: Azure backup can be configured within the Portal.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The SLAs differ based on the services purchased. ; ; Details of individual SLAs can be found on the following page:; ; https://azure.microsoft.com/en-gb/support/legal/sla/summary/
• Approach to resilience: Details on how Microsoft provide resiliency in their Azure offering can be provided on request.
• Outage reporting: Service outages can be viewed via a public dashboard (both live and historical). Additionally you can setup custom alerts via the Azure Portal.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Microsoft have implemented role-based access control (RBAC) to manage access to Azure resources. Access can be assigned to users, groups, service principals or managed identities at a particular scope,; ; This is all managed through the Azure portal.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through:
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: Security governance is controlled by Microsoft.
• Information security policies and processes: Information security policies and processes are all controlled by Microsoft

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The configuration and change management processes are controlled by Microsoft.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The vulnerability management approach is managed by Microsoft.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Managed by Microsoft.
• Incident management type: Supplier-defined controls
• Incident management approach: Microsoft manages the incident management approaches.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Hyper-V
• How shared infrastructure is kept separate: Both the management (Microsoft-managed) networks and customer networks are isolated in Azure to improve performance and ensure the traffic moving through the platform is secure.; ; Customer networks are segregated from management networks to protect them from attacks targeting management networks.; ; Additionally, security controls are integrated into the firmware and hardware of Azure to ensure its secure by default and continues to be secure throughout its lifetime.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Microsoft has pledged to be carbon negative by 2040 and remove their historical carbon emissions by 2050.

Pricing

• Price: £0.01 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew@345.technology. Tell them what format you need. It will help if you say what assistive technology you use.