GOV.UK
HIT Integrated Platform
Our Hospital Management (HIT) platform enables anytime, anywhere medical practice for primary care doctors, therapists & specialists. Our SaaS solution enables hospitals in the private/public health space to manage transactional clinical, administrative and commercial data seamlessly. All SaaS modules are free, you only pay for data at key-clinical event points.
Features
- Anytime/anywhere access to medical records/images
- Real-time viewing for Patients and Clinicians
- Huge cost reductions, only pay for key-events/all modules are free
- Theatre resource utilisation and efficiency features
- Unique operation theatre management features
- Telemedicine and Teleradiology features
- IoT Real-Time integrations to improve patient care and reduce costs
- Completely paperless Laboratory information management solution
- Innovative IoT devices for Real-Time Patient Monitoring / Records
- IoT Blood-Pressure/Heart-Rate/Body-Temperature/Blood-Oxygen(SpO2)/ECG/Blood-Glucose/Urine Analysis
Benefits
- Electronic Medical records / Outpatient Clinic Management
- Unique Consultant app allowing continuing patient-care/real-time second-opinions
- Completely paperless Laboratory information management solution
- Pharmacy / Linen Mangement
- Electronic MDT / Asset Management
- Complete bed management solution
- Automated Check-in/Queue management solution
- DNA Solution - automated reminders / ability to modify appointments
- Entire clinic setting /clinic rescheduling solution
- Automated regulatory report generation for PHIN/Regulatory-bodies
Pricing
£1 per unit per month
- Education pricing available
- Free trial available
Service documents
Framework
G-Cloud 11
Service ID
625747758158301
Contact
Service scope
| Software add-on or extension | Yes, but can also be used as a standalone service |
| What software services is the service an extension to | Active Director, LDAP and other IDAM services |
| Cloud deployment model |
|
| Service constraints | None |
| System requirements | Internet Connectivity |
User support
| Email or online ticketing support | Email or online ticketing |
| Support response times | Within an hour |
| User can manage status and priority of support tickets | Yes |
| Online ticketing support accessibility | WCAG 2.1 AAA |
| Phone support | Yes |
| Phone support availability | 24 hours, 7 days a week |
| Web chat support | Web chat |
| Web chat support availability | 24 hours, 7 days a week |
| Web chat support accessibility standard | WCAG 2.1 AAA |
| Web chat accessibility testing | Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws. |
| Onsite support | Yes, at extra cost |
| Support levels |
Monday - Friday 0800-1800 Saturday - Sunday 1000-1600 Technical Account Manager is assigned to the client for initial on boarding and on a regular basis to ensure service satisfaction |
| Support available to third parties | Yes |
Onboarding and offboarding
| Getting started |
User Documentation is freely available from the client portal. Additional configuration and on boarding can be arranged according to our SFIA rate card. |
| Service documentation | Yes |
| Documentation formats |
|
| End-of-contract data extraction | Export of policy configuration and operational reports |
| End-of-contract process | At the end of the contract, the service will terminate. Customers will simply need to repoint their DNS services to an alternative service and remove the client application from the central software deployment tool. |
Using the service
| Web browser interface | Yes |
| Supported browsers |
|
| Application to install | Yes |
| Compatible operating systems |
|
| Designed for use on mobile devices | Yes |
| Differences between the mobile and desktop service | Mobile devices can operate via a dedicated VPN service for Cisco Umbrella / OpenDNS routing. This can be included in your Mobile Device Management (MDM) deployment. |
| Accessibility standards | WCAG 2.1 AAA |
| Accessibility testing | Testing completed with Jaws and Dragon |
| API | No |
| Customisation available | No |
Scaling
| Independence of resources | Cisco public hosted cloud service with 100% uptime over the last 5 years. Fully scalable to millions of users without any impact on service performance. Resilient routing. |
Analytics
| Service usage metrics | Yes |
| Metrics types | Full reporting engine on end user devices, by user, device, group, location. Full reports on security activity by threat, location, type. |
| Reporting types | Real-time dashboards |
Resellers
| Supplier type | Not a reseller |
Staff security
| Staff security clearance | Conforms to BS7858:2012 |
| Government security clearance | Up to Developed Vetting (DV) |
Asset protection
| Knowledge of data storage and processing locations | Yes |
| Data storage and processing locations |
|
| User control over data storage and processing locations | No |
| Datacentre security standards | Supplier-defined controls |
| Penetration testing frequency | At least every 6 months |
| Penetration testing approach | In-house |
| Protecting data at rest | Encryption of all physical media |
| Data sanitisation process | Yes |
| Data sanitisation type | Deleted data can’t be directly accessed |
| Equipment disposal approach | In-house destruction process |
Data importing and exporting
| Data export approach | Within the web portal |
| Data export formats | CSV |
| Data import formats | CSV |
Data-in-transit protection
| Data protection between buyer and supplier networks | IPsec or TLS VPN gateway |
| Data protection within supplier network | IPsec or TLS VPN gateway |
Availability and resilience
| Guaranteed availability | 100% service avalibility |
| Approach to resilience | Resilient routing to resilient Cisco public cloud data centres |
| Outage reporting | Email alerts and a public dashboard |
Identity and authentication
| User authentication needed | Yes |
| User authentication |
|
| Other user authentication | Pre-installed client application with one time machine certificate for service access |
| Access restrictions in management interfaces and support channels | Web based API controlled by username and password - to be granted to service and security managers only. Access within the portal can be restricted by individual or group of users. |
| Access restriction testing frequency | At least every 6 months |
| Management access authentication | Username or password |
Audit information for users
| Access to user activity audit information | Users have access to real-time audit information |
| How long user audit data is stored for | User-defined |
| Access to supplier activity audit information | Users have access to real-time audit information |
| How long supplier audit data is stored for | User-defined |
| How long system logs are stored for | User-defined |
Standards and certifications
| ISO/IEC 27001 certification | No |
| ISO 28000:2007 certification | No |
| CSA STAR certification | No |
| PCI certification | No |
| Other security certifications | Yes |
| Any other security certifications |
|
Security governance
| Named board-level person responsible for service security | Yes |
| Security governance certified | Yes |
| Security governance standards | ISO/IEC 27001 |
| Information security policies and processes | Independently verified processes for Visionist security. Cisco ISO27001 for public hosted cloud service. |
Operational security
| Configuration and change management standard | Supplier-defined controls |
| Configuration and change management approach | Cisco public hosted service with 100% uptime. Change management beyond our control. |
| Vulnerability management type | Supplier-defined controls |
| Vulnerability management approach | Cisco manage the full end to end threat analysis with machine learning and artificial intelligence applications |
| Protective monitoring type | Supplier-defined controls |
| Protective monitoring approach | Cisco manage their end to end service for protective monitoring |
| Incident management type | Supplier-defined controls |
| Incident management approach | Cisco manage the end to end Incident Management approach |
Secure development
| Approach to secure software development best practice | Conforms to a recognised standard, but self-assessed |
Public sector networks
| Connection to public sector networks | No |
Pricing
| Price | £1 per unit per month |
| Discount for educational organisations | Yes |
| Free trial available | Yes |
| Description of free trial | 30 day free trial. Help with end user device / AD integration and portal configuration available at our published SFIA rates. |