FlatWorldDigital

Cloud Software Services: CRM - EDRM - API Gateways - Portable Data Models - Platform Agnostic

We provide cloud software that is adaptable, platform agnostic, works with portable data models (under full buyer control), and can be applied to optimise business operations. Focusing on CRM, EDRM (Blockchains), and API technologies, with added emphasis on security, scalability, performance, compliance. and leading edge Artificial Intelligence for cost reduction.

Features

  • Platform agnostic (cloud)
  • Customer Relationship Management (CRM)
  • Electronic Document and Records Management (EDRM) with blockchain technology
  • API Gateways, Discovery, Microservices, and Management
  • Portable Data Models for buyer ownership and compliance (e.g. GDPR)

Benefits

  • Adaptable to buyer needs
  • Security built-in
  • Options to evaluate against alternative services

Pricing

£100 to £990 per unit

  • Education pricing available

Service documents

G-Cloud 10

625423807151777

FlatWorldDigital

Joan Davies

+441902428394

info@flatworldworks.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Uses virtual technology
System requirements Ability to run virtual machines

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is 9-5 Mon-Friday. However out of ours support can be added.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 1st line support as standard.
Out of hours support to be agreed based on users.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training
Service documentation Yes
Documentation formats Other
Other documentation formats Protected PDF
End-of-contract data extraction CSV
End-of-contract process VM's are no longer supported and service of virtual users not available.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No functional differences exist.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Blind - Jaws
Visual disability - Zoomtext and Supernova
Motor disability - Dragonspeak
API No
Customisation available No

Scaling

Scaling
Independence of resources Each service is delivered via its own containers and can be deployed across multiple cloud providers

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach CSV
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability This is based on the underlining data centre/cloud provider selected by our customers
Approach to resilience Available on request
Outage reporting Email alert

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Multi factor authentication
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach According to our ISO 27001 processes
Vulnerability management type Supplier-defined controls
Vulnerability management approach We apply patches at least weekly but sooner for critical issues
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We use internal protective monitoring controls, respond immediately to assess potential compromises, following a proactive (near real-time) alerting mechanism
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our incident management processes are available to verified government buyers on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £100 to £990 per unit
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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