IB Boost

ORQA Cloud Environment Management and Dashboarding

ORQA Cloud provides a rich interface for monitoring and managing your environments with highly configurable dashboards, integrated monitoring, flexible data integration capabilities, historised results, performance analytics, customisable alerts and notification processes and environment provisioning self-service capabilities. Our ORQA Cloud dashboard tool provides a one-stop-shop for your operational needs.

Features

  • Monitor and manage infrastructure resources, APIs, websites and applications
  • Modern, clean, customisable dashboard to bring all your data together
  • Instant, automated alerts and notifications to assist operations
  • Monitor your application behaviour around the clock from anywhere
  • Safe and secure role-based access and authorisation controls
  • Run in cloud or private/on-premise solutions; customised or not
  • Integrate with defect and issue tracking systems for quality assurance
  • Easy-to-use, user-friendly system for non-technical users
  • Historical charting and graphic performance
  • Self-service environment provisioning and lifecycle management

Benefits

  • Improved application availability and performance
  • Improved environment availability and test cycle duration
  • Reduced effort in identifying and resolving problems
  • Reduced customer frustrations and service desk calls
  • Improved user experience through proactive anomaly detection
  • Benchmarks performance and metrics over time
  • Provides additional assurance over effects of releases and events
  • Centralise management of applications, customised for your needs
  • Ensure third-party dependency APIs and services perform as agreed
  • Measure SLA adherence and quality of services according to contract

Pricing

£800 per server per month

  • Free trial available

Service documents

G-Cloud 9

625032053473828

IB Boost

Nicholas Goodley

+44 203 695 7732

tenders.dos@ibboost.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Service can run on public or private cloud as required. Maintenance downtime is a function of the chosen infrastructure platform
System requirements
  • At least IE 11 is required for full visualisation capabilities
  • At least IE 9 is required for web interface
  • Systems under test must be accessible from the chosen system

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within hours for emergency tickets during UK business hours with escalation numbers for out-of-hours support
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Service desk, email, phone, live chat, on-site. Support is accessible to third-party suppliers. 24/7 to 9-5 to on-demand support models available with standard support response times of 1 hour and incident escalation options, as needed. We provide a cloud support engineer during UK business hours and a technical account manager for out-of-hours escalation.

Standard support is UK 9am - 5pm Mon-Fri by email and included in the cost of the service. For phone and 24/7 support by a dedicated account manager an extended support arrangement is available at the cost specified in the attached pricing guide document. Critical platform unavailability support available at all times.

Typical SLA is 98% and 99.5% availability for regular and extended support however further SLA requirements can be customised on request depending on data domain accessibility and platform use requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training, supplemented by phone, email and documentation, as well as user documentation
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users can export all their data using self-service mechanisms at any time
End-of-contract process The service will simply be switched off and the accounts deactivated. In a private installation, all services and provisioned machines would need to be deleted. There is no deactivation charge in our public shared-platform instances

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Due to the complex nature of the tasks, usage on mobile is not recommended except for reading existing reports
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing None
API Yes
What users can and can't do using the API Users can configure, execute and retrieve results via the API for all primary functions
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment No
Customisation available Yes
Description of customisation The service can be customised for use with private or hybrid clouds and to utilise customised testing and automation scripts of the user's own design. In private instances of the platform, the users can define their own super users who can control the users of the platform and the functions they have the ability to use.

Scaling

Scaling
Independence of resources Instances can be private and entirely dedicated to clients if a zero-contention service is required

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Self-service mechanisms in the web UI
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • PDF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats XLS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 98% - This is the standard service level expected. Higher SLAs are available subject to separate service fees, primarily resulting from increased IaaS costs for such availability. Application uptime-only guarantee when related to private cloud or on-premise infrastructure.
Refund available for 200% of the supplier-caused service unavailability up to a maximum of the month's service charges, calculated on a service-month basis.
Approach to resilience Our service uses distributed service-discovery, and active monitoring to ensure sufficient resources available to provide high-availability. The platform can be spread across multiple availability zones to ensure availability even with regional cloud service disruptions
Outage reporting A web dashboard, API and email alerts are all available with usage restrictions

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces can have additional access constraints such as use of bastion hosts, whitelisted IP address and 2FA
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Policies are enforced technically where possible. Where they aren't, documentation of procedures and policies exists to ensure all access and use of data and systems conforms to specification. A board member is dedicated to security principles and all reporting eventually ends up in this reporting line.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All components have full-history, audited version source control. All artifacts are created with unique, canonical identifiers and checksums. All releases are based upon manifests of these canonical identifiers and checks done to ensure installation integrity. Security checks are conducted with automated tools and manual peer review
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our service platform is built in full awareness of the modern threat environment and the service designed appropriately. For public platforms, mitigating actions are taken wherever possible to implement least privileges necessary for the tasks at hand. Services are proactively monitored for unexpected usage behaviour. For private platforms, we can configure additional access controls and additional functionality to take advantage of the more sanitised environment.

Patching can be done intraday with minimal service interruption for severe issues and we are on mailing lists for primary zero-day exploits.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Monitoring of logs for unexpected packets, or usage. Implementation of restrictive firewall rules. Email and chat channel alerts for unexpected behaviour.

We respond to any alerts based on such behaviour being identified with the utmost priority.
Incident management type Supplier-defined controls
Incident management approach We have policies and procedures in the manner of ITIL service management processes for all activities relating to our platform and can provide reports accordingly.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £800 per server per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A free trial account can be established depending on use case with appropriate constraints on usage (e.g. limited numbers of results, non persistent reports, etc.)

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑