Cisilion Limited

Dynamics 365

Unify CRM and ERP capabilities and break down data silos with Dynamics 365—modern, intelligent cloud applications that help move your business forward.

Features

  • Dynamics 365 for Sales
  • Dynamics 365 for Retail
  • Connected Field Service
  • Customer Relationship Management
  • Operations
  • Enterprise Resource Planning
  • All Dynamics 365

Benefits

  • Optimise business processes with Dynamics 365
  • Utilise Cloud based services
  • Integration with Microsoft ecosystem
  • Leverage powerful analytics
  • Customise business processes
  • Integrate third party solutions and extensions

Pricing

£30 per user

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

620845314419280

Cisilion Limited

Debbie Richardson

01372 201145

drichardson@cisilion.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Requires D365 licenses
  • Requires internet connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Cisilion provide second and third line support across the Microsoft Cloud Services. We do this by working with our clients to ensure that we provide the right level of support that compliments or extends their own on either a reactive or (optionally reactive service. All support is backed by an SLA and is provided by Microsoft Certified Professionals. Cisilion also offer full service delivery capability, consumption and adoption reporting and review meetings as required by the client. When appropriate Cisilion will provide seamless escalation to Microsoft and are able to leverage our investment in Microsoft Premier Support.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Cisilion provide second and third line support across the Microsoft Office 365, EM+S, Windows 10 and Azure Cloud services. We do this by working with our clients to ensure that we provide the right level of support that compliments or extends their own on either a reactive or (optionally reactive service. All support is backed by an SLA and is provided by Microsoft Certified Professionals. Cisilion also offer full service delivery capability, consumption and adoption reporting and review meetings as required by the client. When appropriate Cisilion will provide seamless escalation to Microsoft and are able to leverage our investment in Microsoft Premier Support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training, user adoption and customisation services are all available on request.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Data can be extracted at any point while the user subscription is active
End-of-contract process At the end of the subscription the tenant will be deactivated and after a specified period of time deleted

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Adjusted interface
Accessibility standards WCAG 2.0 AAA
Accessibility testing Microsoft perform regular assistive technology exercises to optimise the experience
API Yes
What users can and can't do using the API Microsoft provide a number of APIs for Dynamics. These are documented on the Microsoft website
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Processes / workflows / screens / custom applications - most aspects of Dynamics can be customised

Scaling

Scaling
Independence of resources Dynamics 365 is a fully managed cloud service. Microsoft monitor and optimise usage to meet stated SLAs

Analytics

Analytics
Service usage metrics Yes
Metrics types Internal reports or custom reports through Power BI are available
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Either drop internal reports or external connections to the database
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network Microsoft internal backbone

Availability and resilience

Availability and resilience
Guaranteed availability Microsoft current SLAs are stated on their website
Approach to resilience Microsoft current SLAs are stated on their website.
Outage reporting Microsoft current SLAs are stated on their website

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Users are managed from Azure Active Directory
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date 19/08/16
What the ISO/IEC 27001 doesn’t cover Everything is covered under the IT Systems Integrator certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO9001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Microsoft security policies are available on their website

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach N/A to Dynamics 365
Vulnerability management type Supplier-defined controls
Vulnerability management approach Microsoft Trust Centre provides details on management processes and testing
Protective monitoring type Undisclosed
Protective monitoring approach Microsoft internal monitoring
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Microsoft provide incident management around Dynamics 365 - details available on their website

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £30 per user
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full demo tenant is available from Microsoft and can be provided on request by Cisilion

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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