KIN AND CARTA PARTNERSHIPS LTD

Search Strategy and Services

Kin + Carta combines knowledge from years of delivering market leading search user experiences with deep technical knowledge around enterprise and site search use cases. We can provide strategy and guidance around the optimisation and migration of legacy search experiences right though to the re-imagining and build of new ones.

Features

  • Establish project goals and success criteria
  • Search User Experience Research and Design
  • Search Architecture Design and partner recommendations (if applicable)
  • Define search maturity, roadmap and strategy for all use cases
  • Search Indexing Pipeline and Schema Design
  • Search Technology Platform Configuration
  • Search User Experience (Web,In-App) Build and Optimisation
  • Search Analytics Approach and Configuration
  • Knowledge transfer for best practice search management and optimisation approach

Benefits

  • Connects customers and employees to the most relevant information
  • Focus on enabling better customer and business outcomes through search
  • Modernise and de-risk an existing legacy search platform
  • Enhance brand through improved search relevancy and personalisation
  • Reduce duplication of effort through better findability of enteprise content
  • Prove new search features and optimisations with a working POC
  • Fast iteration through use of low and high fidelity prototypes
  • Approach heavily informed by research and testing

Pricing

£740 to £2,000 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marco.osullivan@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 2 0 5 7 2 6 0 7 2 0 9 7 9 4

Contact

KIN AND CARTA PARTNERSHIPS LTD Marco O'Sullivan
Telephone: 07710020516
Email: marco.osullivan@kinandcarta.com

Planning

Planning service
Yes
How the planning service works
We take a business and customer outcomes approach to understand the benefits and priorities for improving the existing product or service and for straight modernisation of existing services. We will research the business, market, customers and technology to understand the current-state, painpoints and opportunities for improvement.

We assess business operations, looking for efficiencies of services using technological and non-technological solutions. We assess the organisation's readiness and capabilities to adopt new practices and plan strategies for change and adoption.

We assess cloud hosting suppliers for best-fit, including multi-cloud approaches. We model these on costs, business benefits, features, existing organisational adoption and experience and a variety of other non-functional requirements, drawing up a comparable options matrix with recommendations.

We identify target state and prioritise a roadmap. We assess build/buy/modify and options that enable speed to value, whilst maintaining flexibiltiy and reducing costs.

We run proof of concepts for architecturally risky considerations and plan further mitigation strategies.

We may be able to provide immediate cost-savings through recommendations on minor adjustments and configuration.

We will propose clear next-steps that will realise benefits quickly and rapidly validate a deeper cloud modernisation approach, usually delivering value and knowledge within 3 months.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our team works in a collaborative, cross-functional structure with all of the stakeholders required for successful delivery.

Where our clients form part of our cross-functional team, we will work with them to introduce new techniques, ways of working and practices that enable them to own and evolve the hosting or services over the long-term if this is a business outcome. Some of the techniques we use to aid training include:

- Pair programming, where your own developers and architects will work with ours on a common feature
- Technical Design Authority, where there is collaborative design and review of the product architecture
- Iteration planning, where the team aligns on a cadence for planning, investigating and designing new features to meet priority outcomes
- Retrospectives, where the team regularly reviews progress and align on areas of improvement

Additionally, your team will have access to our internal Community of Practice for each of our specialist skill areas including Cloud, Mobile, Web, Design, UX and Agile Delivery.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We will initially assess the current hosting situation, providing a clear overall map of services and applications. We will use a suite of automated tools, as well as involving key business and technical stakeholders around the organisation. We will then be able to understand the business priorities and where the most savings may be made. We will be able to draw up current and projected total cost of ownership reports, as well as a plan and cost for migration, including multi-cloud options.

This plan will initially cover the like-for-like migration of existing services and could include migrating machines to VM/IaaS or existing IaaS or PaaS services from one cloud to another.

The plan will cover modernisation and optimisation options, including re-architecting or modernising applications to cloud-native technologies, including containerisation, orchestration (Kubernetes) or serverless.

The plan will cover service resilience and availability during transition and will include backup and restore scenarios, privacy and security, rehearsals, testing and validation.

This plan will also cover the security, management and support of the new services in the new environment.

We can then migrate services, according to the plan. We will continuously report on progress against the plan, calculating our velocity to project future timelines.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We take an integrated approach to delivering quality. Every member of our cross-functional teams is involved - from Product Owners and Strategists to Designers, Developers and Testers. We believe quality requires high standards and attention to detail at every stage of delivery, and a range of tools and techniques. Throughout our iterative development process, we continuously apply a range of testing techniques and methodologies covering behavioural, functional, exploratory, regression, performance, security, usability and accessibility. These are applied on both a manual and automated basis. Test automation is not treated as a siloed discipline but a capability spread across engineers of all disciplines. This allows us to build automated tests in at the right level (unit, integration, snapshot, api, UI, performance and end to end) as we build software. We design our cloud based solutions on a principle of high observability, ensuring techniques such as automated logging, reporting and alerting are configured based on well defined KPIs.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
A key part of desinging successful hosting or services is ensuring that it can be supported operationally.

Throughout a discovery process, we will work with your team to understand the support requirements from a business, operational, technical and user viewpoints.

From this, we will put together an operational model and identify the key actions and stakeholders required to ensure effective operation. The resultant operational model will typically cover the escalation and resolution path through 1st-3rd line support.

Once the requirements are clear, we will design the hosting or services with support and operations in mind - ensuring that non-functional requirements, user interaction and cloud service observability are all operating in a way that makes the solution easy to support in the long term.

As the product development team, we are typically best placed to support at 3rd line on an ongoing basis, and working on support issues on a business-hours basis whilst we are engaged with the product is typical.

For extended support outside of working hours, we have a range of options that can be explored, covering low and high criticality products.

Service scope

Service constraints
There are no significant constraints within the context of this service offering.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
SLAs are typically finalised and agreed during the development of the Service Model. We will operate a standard set of SLAs with response times based on ticket priority.

Standard service hours are: Monday - Friday 09:00 - 17:30 GMT/BST, excluding statutory Bank Holidays for England and Wales. Additional hours of support or 24/7 provision can be incorporated into the Service Model
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
SLAs are typically finalised and agreed during the development of the Service Model. We operate a set of SLAs with response times based on priority:-

P1 - The service has been subjected to a serious security breach or outage.
P2 - Service unavailability that will stop, or has the potential to stop, significant parts of the business operation and will have an immediate impact on users and/or result in lost revenue
P3 - Service is operational but degraded functionality - customer journey impact and/or revenue loss will not be recognised for 1-3 days
P4 - Degraded functionality is affecting parts of the business operation, but the customer journey and revenue is not impacted
P5 - Request for information or change that is not a related to abnormal behaviour of the service

Response times vary between 15 mins and 8 hours, depending on priority.

Based on the Service Model, we can provide a fixed price support allowance per month, T&M or fixed price depending on the nature of the issue or change.

We will appoint a Service Manager, who has day to day responsibility for the smooth running of the service including issue and escalation management, reporting, key relationships and communications

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Google Cloud, G-Suite, HCL, Acoustic, VMware Tanzu, IBM

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£740 to £2,000 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marco.osullivan@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.