Venture 1 Consulting Ltd.

Cloud Desktop Design, Build and Deployment

Cloud Desktop as a Service (DaaS) provides user-shared computing environments without the huge data centre investment of traditional VDI solutions, leveraging cloud advantages in elastic capacity and efficiencies of scale. It suits mobile, temporary and emergency workloads. Popular options include:

• Windows Virtual Desktop
• XenApp Essentials
• RDS

Features

  • Run Windows 10 sessions from the cloud
  • Managed connectivity and access to platform services
  • Centralised desktop administration, management and update
  • Cloud services backed by SLA
  • Elastic capacity and pay for what you use metering
  • Consultative ethos, working with and alongside client internal resources
  • Vendor neutral approach to choosing the optimal cloud platform
  • Optimal service placement for performance, security, compliance and access requirements
  • Account management for all engagements
  • End-to-end customer care and aftercare

Benefits

  • Managed cloud components with service levels and maintenance
  • Elastic user capacity for controlled costs and scalability
  • Benefits from cloud platform security, compliance, scalability and connectivity
  • Robust and reliable, implemented to industry experience and best practice
  • Highly qualified consultants with years of cloud migration experience
  • All consultants security/background checked and vetted
  • Leaner solution through focus on both quality and cost
  • Documentation and knowledge transfer integral to all engagements
  • Microsoft Cloud Platform Gold partners

Pricing

£350 to £1,050 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

6 2 0 4 7 5 5 7 7 1 0 0 6 8 0

Contact

Venture 1 Consulting Ltd. Maxine Thurston
Telephone: +44 (0)203 855 0203
Email: maxine.thurston@venture1consulting.com

Planning

Planning service
Yes
How the planning service works
To ensure controlled expenditure and a successful deliverable, planning is key.

Typically, the planning phase of a project has the following stages:
• Requirements Definition
• Scoping
• Overview of Cloud Desktop Options
• Technical Drill-Down into Key Areas
• Application-Tier Compatibility Assessment
• Technical Design Workshop
• Identification of DaaS Adoption Blockers, Remediation and Dependencies
• High Level Design
• Cloud Consumption Estimation
• Low Level Design
• Migration Planning
• Security and Compliance
• Technology Demonstrations and/or Proof of Concept

Venture 1 Consulting is also certified to deliver Microsoft Planning Services DDPS engagements.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Windows 10
  • Citrix XenApp
  • Remote Desktop Services
  • Workspot
  • Microsoft System Centre Configuration Manager
  • Microsoft Intune

Training

Training service provided
Yes
How the training service works
Venture 1 Consulting pride itself on the quality of knowledge share and handover it provides, which is critical to the long term success of a cloud implementation. Training of key staff allows for efficient knowledge sharing.

Venture 1 Consulting can create bespoke training courses for clients' IT administrators or users, or will work in partnership with specialist third party training facilitators to ensure clients get the right training for their specific needs. We can offer self-service online training courses for end users on a cost effective annual subscription basis covering products such as Office 365.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Activities will depend on the migration requirement, and application set. Detail of the migration activity will be derived in the planning phase.

The solution must consider where it is appropriate to place data and services. This can result in an cloud only solution or hybrid combination of cloud and on premise. Venture 1 Consulting have significant experience and understand the benefits and also pitfalls in relocating data to the cloud.

Venture 1 Consulting will incorporate quality and rigor into the setup, migration, optimisation and service management, which normally includes the following phases.

• Define
• Design
• Build
• Tenant Configuration, Cloud Security, Core Services and Connectivity
• Test migration
• Scheduling and Monitoring
• Phased Migration
• Technical Documentation
• Support Documentation
• Process Documentation
• Handover
• Project Closure

Venture 1 Consulting also offers ongoing Service Support and Management.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Windows 10
  • Citrix XenApp
  • Remote Desktop Services
  • Workspot
  • Microsoft System Centre Configuration Manager
  • Microsoft Intune

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Venture 1 Consulting employs the following Quality Assurance measures as key delivery components:
• Project Planning
• Project RAID Log
• Regular Project Meetings
• Regular Status Updates to Key Stakeholders
• Change Management
• Service Validation and Testing
• Knowledge Transfer
• Service Handover

All services can be validated against service performance requirements during the QA phase of a project if requested.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
Venture 1 Consulting offers customers proactive monitoring, maintenance, build and patch management for their cloud and on premise server and desktop estates, and Call-off, Pay Monthly or Pay-As-You-Go options for technical support. Support is 8am to 6pm as standard, with optional 24x7 support fulfilled in conjunction with our trusted global support partner.

Service scope

Service constraints
Applications services must be compatible with target cloud platform. Some DaaS platforms will also place Microsoft Windows and CAL license requirements on the project. Blockers such as this will look to be identified in the planning phase.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support Hours: Monday-Friday, 8am- 6pm UK time, excluding public holidays.

Severity A - 1 UK Business Hour
One or more services are inaccessible or unusable, severely affecting production, operations, or deployment deadlines. There will be an impact on production or profitability.

Severity B - 2 UK Business Hours
One or more services are impacted in an impaired fashion. A workaround may or may not exist, and the situation has moderate business impact.

Severity C - 4 UK Business Hours
The situation has minimal business impact. The issue is important but does not have a significant current service or productivity impact.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
SUPPORT LEVELS

Severity A
Response Time: 1 UK Business Hour
One or more services are inaccessible or unusable, severely affecting production, operations, or deployment deadlines. There will be an impact on production or profitability.

Severity B
Response Time: 2 UK Business Hours
One or more services are impacted in an impaired fashion. A workaround may or may not exist, and the situation has moderate business impact.

Severity C
Response Time: 4 UK Business Hours
The situation has minimal business impact. The issue is important but does not have a significant current service or productivity impact.

HOURS OF SUPPORT
Monday-Friday, 8am- 6pm UK time, excluding public holidays.
Optional 24 x 7 support is available at an extra cost.

PRICING
Costs are dependant on the services supported

Three pricing models are available:
1. Pay Annually
2. Pay Monthly
3. Pay As You Go

FEATURES
Contracts include:
1. Telephone support
2. Email support
3. Remote control/takeover
4. Named Account Manager
5. Dedicated Technical Account Manager (large contracts only)

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£350 to £1,050 a person a day
Discount for educational organisations
Yes

Service documents