learnPro Educational Software for Healthcare and Government

learnPro Educational and Learning Management System Software

Learning Management System, Personal Development Recording, Course Booking Systems, elearning Authoring for NHS, Healthcare, Councils and Social Care sectors

Features

  • elearning and assessments
  • Recording competencies and training and eporfolio systems
  • Authoring Software
  • Apps for decision support
  • Course Booking System
  • Tracking and reporting Scorecard and Dashboard
  • Learning Management Systems
  • elearning sharing and course catalogue for NHS and Councils
  • Programmes and Pathway learning Systems, Document Systems
  • Video streaming system

Benefits

  • Shareable courses for re authoring and collaboration
  • Edits and author mobile friendly content
  • Book and Manage classroom courses and link to elearning
  • Create pathways of learning with automatic revalidation
  • Report via a scorecard and dashboard system
  • Collaborate on shared elearning, assessments documents and videos
  • Record evidence automatically against standards
  • Down load a course and edit and author it
  • Extensive reporting system no need for separate data mining sofware
  • Sync software for HR system

Pricing

£1 to £20 per person per year

Service documents

G-Cloud 9

617769677995279

learnPro Educational Software for Healthcare and Government

stewart walters

0131 551 4666

stewart@learnpro.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements
  • Works on all browsers
  • IT to provide access to https site
  • All software is cloud based and access via cloud

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support times:

Category 1 - The system is showing and error on the page and preventing someone from doing a task. learnPro will reply within 2 hours excluding weekend
Category 2 - You want the system to do something new and we will add to user group list or provide you with a change request form
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing None
Onsite support Onsite support
Support levels 1. Support site for users with FAQ's and customer details to contact 2. Online help wiki once in the system, simple search and images 3. Admin level support for those with admin accounts 4. video scenarios and help for admin 5. online help once in system for user 6. Support help number and options 7. On site support and advice via webex. Only chargeable with specification 8. Customer change form system to request further development
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started 1. Set up is on site meeting and off site configuration 2. Webex and on site training provided 3. We provide mobile laptops for easy set up to the cloud system 4. Extensive documentation and online help provided 5. System and set up training provided 6. Easy links to upload staff and provide links to login
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction 1. Download all file data 2. Provide a file of all data 3. Archive facility 4. Extensive reporting capability 5. Sync software config allowing all data to be transferred to client servers
End-of-contract process 1. Sync software is an extra cost from main system 2. Development of sync software to accommodate additional customer requirements

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None it is all responsive software designed for any device and browser.. There is an App as well
Accessibility standards WCAG 2.0 AAA
Accessibility testing Screen Reader and W3C testing
API Yes
What users can and can't do using the API Using the API
1. We provide downloadable sync software for HR systems 2. Installed on customer systems and scheduled by your IT 3. Transfers data from one system to another 4. Your IT and our IT need agree fields to export 5. Our systems have been syncronised with Oracle HR, Itrent, Agresso, NorthGate Empower 6. Manual sync available 7. Desk top interface to make changes in config file
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation . The whole system is configurable based on the work force development plan 2. The structure is aligned to the customer locations and roles 3. Content is uploaded from shared areas or from authoring tools 4. Merge function available when organisation structures change 5. Grouping or material is customisable

Scaling

Scaling
Independence of resources The provision is based on national approach to avoid performance bottlenecks. Our cloud is a virtualization environment to allow upgrade of key components to manage demand

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics types
We provide comprehensive reporting on how the system is being used. Tracking all aspects of elearning. Covers everything from user activity, location and roles
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users don't export their data. Admin can run reports and export. There is a Records uploader for new set ups
Data export formats
  • CSV
  • Other
Other data export formats Data Export formats TSV
Data import formats
  • CSV
  • Other
Other data import formats TSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% includes site updates. Refund portion of license pro rata
Approach to resilience We have 2 virtualised hosted servers mirroring each other
Outage reporting We have server monitoring and text alerts and uptime reports

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels FTiered access nd different levels for staff levels. System Manager down to key Nurse or learner to global access levels
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Comply with data protection act

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Changes logged in team foundation server, customers provided with change management forms, tickets tracked in tracking system
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Patched are applied typically every month by ISP. We code against threats
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We look at a problem, fix the problem and update the site. Time to do the fix and apply fix. Very short turn around so long as fix does not affect anything else
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Support site used, we track all pages on our system via an error logging system we developed

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Other

Pricing

Pricing
Price £1 to £20 per person per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full access to the system for trail period. We provide set up and training for trail period. We would agree the time period with you
Link to free trial Needs to be set up with client

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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