Eventz.today EventGuide
Eventz.today Smart & Connected City Portals allows councils, government, cities, and boroughs to build digital websites and city portals for citizens, businesses and visitors in one business day and operate them as SaaS. With Eventz.today you can create, publish and share content like articles, places, events and build engaged communities
Features
- Web publishing
- Map & geo-based discovery
- Community engagement
- API to access layers
- CMS
- User registration and user access rights management
- Form management and workflow management
- Multimedia publishing
Benefits
- Manage digital presence
- Create content based on pre-defined or tailored forms
- Engage people & businesses
- Open data framework to content (Eventz OpenGov)
- Digital content distribution (Eventz OpenData API)
- Cost reduction in IT development, operations, training and support
- Manage apps, websites and mobile presence with one console
Pricing
£50 a licence a month
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
6 1 7 5 7 1 4 7 3 7 5 6 9 9 9
Contact
Townbase
M. J. Lintunen
Telephone: +447551737073
Email: contactus@townbase.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- We deploy our services on AWS
- System requirements
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 9/5 or 24/7 options available
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Our 9/5 admin support is available for Tier2 and Tier3 admin users
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide online and on-site trainings, online FAQ's and support videos and User Guides
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Via our dedicated API's or csv or excel imports
- End-of-contract process
- We offer our API's in the end of the contract for 2 months free of charge after which we support customers on our standard hour rates,
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Features and functionality are the same, but mobile views are optimised for smaller screens and touch.
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
- Our REST API allows 3rd party access via assigned tokens. Generally API is for 3rd parties and customers do not need API access
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Customization can be done on:
- Branding
- Colors
- Font
- Content types
- Content dimensions
- Forms and form attributes
- Skinning
- additional features specified and agreed with customers
Scaling
- Independence of resources
- Our platform is created to scale on Amazon Web Services cloud platform
Analytics
- Service usage metrics
- Yes
- Metrics types
-
We provide real-time out-of-the-box analytics dashboard and reporting tools
For example:
1. Active users & usage
2. Navigation flows
3. Geographical use
4. Demographics data
5. Page level metrics - Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
-
JSON API
RSS feed
CSV file
xml file
HTML file
PDF file - Data export formats
- CSV
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- API
- JSON
- RSS
- Excel
- XML
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
The environment is monitored 24/7. The environment is supported 8/5 24/7 as agreed with customers.
Availability, response and resolution times are followed and managed and the incident are classified to four categories (critical, high, medium and low). For Critical and High level incidents the problem and root cause analysis are carried out.
At this point the SLAs are not sanctioned nor rewarded, but that can be discussed and agreed if required by a customer. - Approach to resilience
-
The environment is automatically replicated in multiple availability zones that are redundant. All the virtual machines and data bases are at least duplicated to allow system to continue running with any instance going down. All the data is automatically backed up and restoring is tested on regular basis.
More information available on request. - Outage reporting
-
Internally we have automatic notifications and dashboards to inform on any deviations from normal operations. These notifications are investigated and analysed to solve the incident promptly, but also to identify potential imporovements.
Our customers are alerted with email and in case of severe problems also over the phone.
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
-
- all management interfaces are access controlled with strong password. Whenevenr new permission is used, the solutions owners and administrators are informed that can approve or deny the permission
- support channels and instructions can be used without logging in and only email address is required to send the resolution.
- access to support tools and reports requires logging and approval - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We follow ISO/IEC 27001 standards and guidelines, but have not certified it by an authoirity.
- Information security policies and processes
-
Our security policies and processes are based on the following principles
- Security accountability: accountability with everyone in organization
- Security training
- Incident handling and response: procedures in the event of a security breach or incident including reporting, fixing and key roles and people
- Acceptable use policies: expected behavior arounf BYO devices and document management
- System policies: security configuration for all operating systems and servers including account management, password management, anti-virus, etc policies.
- Network service policies: policies for secure remote access, public cloud security policies and practices, IP address management and configuration, router security procedures, etc
- Physical security and access control
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
The infrastructure hardware is managed by our supplier including operating systems and middleware upgrades and batching.
Our software configuration management consists of revision control to determine what was changed and who changed it, but allow tracking and fall back options. Certain changes also require an internal peer review and approval.
Change process
- request is created using appropriate channels.
- ticket is opened and directed to the appropriate team.
- team investigates, requests further info and creates the plan with potential impact
- Plan is executed and set to 'testing'
- After testing / approval it is set to 'Closed' - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
- we do internal threat assesments on a regular basis and also utilise external consultants and tools to identify potential threats
- OS and middleware layers are provided to us by our services providers and we allow and request them to provide the barches as quickly as possible
- our own SW is patching is done based on priority and critical, high and medium levels are carried out immediately
- we get the information from 3rd party consultants, industry forums and various other sources such as webinars - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
- for protective monitoring service we count on tools and services provided to us by our service providers Microsoft as part of the Office 365 and AWS for public cloud
- once a potential compromise is identified, we follow our security management process to classify, mitigate, solve and learn
- depends on severity. For the critical ones the actions are started immediately - Incident management type
- Supplier-defined controls
- Incident management approach
-
Our incident managemnt process is based on the following steps
- documenting incident details either based on user call, email or web-form and follow up discussions
- Matching incidents against known problems
- Prioritizing based on impact
- Resolving incidents based priority
- Reporting the progressa and status changes and also the incident summary after closing
- Escalating as needed internally and with customer
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £50 a licence a month
- Discount for educational organisations
- No
- Free trial available
- No