Eventz International Corporation

Eventz.today EventGuide

Eventz.today Smart & Connected City Portals allows councils, government, cities, and boroughs to build digital websites and city portals for citizens, businesses and visitors in one business day and operate them as SaaS. With Eventz.today you can create, publish and share content like articles, places, events and build engaged communities

Features

  • Web publishing
  • Map & geo-based discovery
  • Community engagement
  • API to access layers
  • CMS
  • User registration and user access rights management
  • Form management and workflow management
  • Multimedia publishing

Benefits

  • Manage digital presence
  • Create content based on pre-defined or tailored forms
  • Engage people & businesses
  • Open data framework to content (Eventz OpenGov)
  • Digital content distribution (Eventz OpenData API)
  • Cost reduction in IT development, operations, training and support
  • Manage apps, websites and mobile presence with one console

Pricing

£50 per licence per month

Service documents

G-Cloud 11

617571473756999

Eventz International Corporation

M. J. Lintunen

+447551737073

contactus@eventz.today

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints We deploy our services on AWS
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 9/5 or 24/7 options available
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our 9/5 admin support is available for Tier2 and Tier3 admin users
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide online and on-site trainings, online FAQ's and support videos and User Guides
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Via our dedicated API's or csv or excel imports
End-of-contract process We offer our API's in the end of the contract for 2 months free of charge after which we support customers on our standard hour rates,

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Features and functionality are the same, but mobile views are optimised for smaller screens and touch.
API Yes
What users can and can't do using the API Our REST API allows 3rd party access via assigned tokens. Generally API is for 3rd parties and customers do not need API access
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customization can be done on:
- Branding
- Colors
- Font
- Content types
- Content dimensions
- Forms and form attributes
- Skinning
- additional features specified and agreed with customers

Scaling

Scaling
Independence of resources Our platform is created to scale on Amazon Web Services cloud platform

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide real-time out-of-the-box analytics dashboard and reporting tools

For example:
1. Active users & usage
2. Navigation flows
3. Geographical use
4. Demographics data
5. Page level metrics
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach JSON API
RSS feed
CSV file
xml file
HTML file
PDF file
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • API
  • JSON
  • RSS
  • Excel
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The environment is monitored 24/7. The environment is supported 8/5 24/7 as agreed with customers.
Availability, response and resolution times are followed and managed and the incident are classified to four categories (critical, high, medium and low). For Critical and High level incidents the problem and root cause analysis are carried out.
At this point the SLAs are not sanctioned nor rewarded, but that can be discussed and agreed if required by a customer.
Approach to resilience The environment is automatically replicated in multiple availability zones that are redundant. All the virtual machines and data bases are at least duplicated to allow system to continue running with any instance going down. All the data is automatically backed up and restoring is tested on regular basis.
More information available on request.
Outage reporting Internally we have automatic notifications and dashboards to inform on any deviations from normal operations. These notifications are investigated and analysed to solve the incident promptly, but also to identify potential imporovements.
Our customers are alerted with email and in case of severe problems also over the phone.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels - all management interfaces are access controlled with strong password. Whenevenr new permission is used, the solutions owners and administrators are informed that can approve or deny the permission
- support channels and instructions can be used without logging in and only email address is required to send the resolution.
- access to support tools and reports requires logging and approval
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We follow ISO/IEC 27001 standards and guidelines, but have not certified it by an authoirity.
Information security policies and processes Our security policies and processes are based on the following principles
- Security accountability: accountability with everyone in organization
- Security training
- Incident handling and response: procedures in the event of a security breach or incident including reporting, fixing and key roles and people
- Acceptable use policies: expected behavior arounf BYO devices and document management
- System policies: security configuration for all operating systems and servers including account management, password management, anti-virus, etc policies.
- Network service policies: policies for secure remote access, public cloud security policies and practices, IP address management and configuration, router security procedures, etc
- Physical security and access control

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The infrastructure hardware is managed by our supplier including operating systems and middleware upgrades and batching.

Our software configuration management consists of revision control to determine what was changed and who changed it, but allow tracking and fall back options. Certain changes also require an internal peer review and approval.

Change process
- request is created using appropriate channels.
- ticket is opened and directed to the appropriate team.
- team investigates, requests further info and creates the plan with potential impact
- Plan is executed and set to 'testing'
- After testing / approval it is set to 'Closed'
Vulnerability management type Supplier-defined controls
Vulnerability management approach - we do internal threat assesments on a regular basis and also utilise external consultants and tools to identify potential threats
- OS and middleware layers are provided to us by our services providers and we allow and request them to provide the barches as quickly as possible
- our own SW is patching is done based on priority and critical, high and medium levels are carried out immediately
- we get the information from 3rd party consultants, industry forums and various other sources such as webinars
Protective monitoring type Supplier-defined controls
Protective monitoring approach - for protective monitoring service we count on tools and services provided to us by our service providers Microsoft as part of the Office 365 and AWS for public cloud
- once a potential compromise is identified, we follow our security management process to classify, mitigate, solve and learn
- depends on severity. For the critical ones the actions are started immediately
Incident management type Supplier-defined controls
Incident management approach Our incident managemnt process is based on the following steps
- documenting incident details either based on user call, email or web-form and follow up discussions
- Matching incidents against known problems
- Prioritizing based on impact
- Resolving incidents based priority
- Reporting the progressa and status changes and also the incident summary after closing
- Escalating as needed internally and with customer

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £50 per licence per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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