Infor Global HR and Talent Management
Infor GHR and TM is a set of solutions built to adapt to your organisation’s evolving strategy. Replacing complex workflows and systems with sophisticated, yet intuitive technology it delivers streamlined processes to the workforce, creating significant value across the organisation. Infor uses Amazon Web Services as our cloud hosting provider.
- Compensation Management
- Goal and Development Planning
- Performance Management
- Succession Management
- Talent Acquisition
- Occupational Health and Employee Safety
- Organizational/Person Structure
- Position Budgeting
- Absence and Time Entry
- Transition Management
- Respond to shifts in demand with greater workforce agility.
- Offer experiences around fit to role, (mobile/social capabilities).
- Track and manage employee information.
- Help identify top candidates and enable more strategic hires.
- Perfect compensation levels and benefit plans.
- Design training plans based on business goals.
- Create development opportunities for top performers.
- Help reduce attrition and flight risk.
- Create benefits plans that support your business strategies.
- Build consistency across regulations, requirements, and policies to mitigate risk.
£65.38 per person per year
INFOR (UNITED KINGDOM) LIMITED
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||Solution is software as a service and as such will have planned updates, enhancements and maintenance windows|
|System requirements||Internet access and supported browser are required|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Response times vary between 15 minutes and 4 business hours depending on the severity of the incident and the customer's support plan.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Chat is accessible through our support portal.|
|Web chat accessibility testing||This functionality is not available in the current version of the Webchat tool. No particular tests have been carried out in the area of usage.|
|Support levels||Infor offers two support levels, Infor Premium Support Plan and Customer Success Plus Program. Both plans cover a lot of services by default, including 24/7 availability and usage of Support portal, Knowledge Base, and they differ predominantly on the responsiveness and some additional services which the Customer Success Plus Program includes. All customers have access to the Support Operation Handbook which fully documents these support plans. Further information is available upon request.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||At Infor, we recommend starting with a "Train-the-Trainer" approach. One to two "power-users" will be included in the implementation team to gain in-depth knowledge of the product. This assures an 'on-site' expert that can handle user questions as well as continued internal training.|
|Other documentation formats||Community Support - Online|
|End-of-contract data extraction||Infor will provide an sFTP site and help the Owner download all data back on site or to another Cloud provider. In the event that customer requires the return of customer Data in an alternate format or requires any other termination assistance services, Infor and customer shall mutually agree upon the scope of such termination assistance services and the fees and expenses payable for such termination assistance services.|
Infor believes that the data belongs to the customer. Upon termination of the contract, all data will be returned to the customer.
Infor will provide an sFTP site and help the Owner download all data back on site or to another Cloud provider. In the event that customer requires the return of customer Data in an alternate format or requires any other termination assistance services, Infor and customer shall mutually agree upon the scope of such termination assistance services and the fees and expenses payable for such termination assistance services.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The applicant can use a mobile device to apply for a position. The recruiter uses a desktop to review the candidate files.|
|Description of customisation||
Infor provides extensibility tools within the applications to enable the users to personalise and configure.
No new code will be required for the customisations described above. Infor will be using proprietary, pre-existing software to provide the SaaS service and accordingly will not be publishing its code and data.
|Independence of resources||Infor Cloud based offerings (Software as a Service – SaaS) are designed to ensure the end user experience is maintained at optimal performance levels for all licensed users. Infor Cloud solutions can easily adjust to changes in processing volumes or shifting capacity requirements as the business demands fluctuate by utilising auto scaling mechanisms. Infor carries out extensive monitoring through automated tools to guarantee such performance is optimised at all times across the Infor Cloud.|
|Service usage metrics||Yes|
|Metrics types||Audit and User reports are available which give usage metrics per user.|
|Reporting types||Reports on request|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Other|
|Other data at rest protection approach||Infor encrypts data at rest using AES-256|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Further information on request.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||Excel|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Infor commits to 99.5% uptime for our cloud solutions subject to our supplier terms and service level description. Details of service credits for non-performance are set out in our supplier terms attached to this application.|
|Approach to resilience||Infor application and database servers are installed across multiple AZ’s to provide the highest availability possible. If a data center or AZ partially or completely fails, the work load is automatically redistributed across the other AZ’s within the region by the AWS Elastic Load Balancers (ELB) and Auto Scaling services. Relational database servers employ synchronous or near-synchronous replication to duplicate data in multiple AZ’s to minimize or eliminate any transaction loss due to a system, data center, or AZ failure.|
Any services which has service degradation or service outage, an automated notification is sent out.
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||Infor’s proposed solution supports enterprise single-sign-on through SAML-based federation with the customer’s Identity Provider (IdP). The customer's IdP must be SAML 2.0-compliant. If multi-factor authentication for customer's users already exists, it can be supported.|
|Access restrictions in management interfaces and support channels||Infor Cloud Operations adheres to the security principles of “least privilege and need-to-know” and has implemented several security controls to ensure the confidentiality, integrity and availability of data. These security controls include database-level segregation, roles based access controls and role-based application level controls. Infor offers a multitude of profiles for our customers. It is the responsibility of the customer to designate privileges.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||13/06/2017|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||The CSA STAR self-assessment is only for single tenant and multi-tenant Infor products hosted through AWS.|
|Other security certifications||Yes|
|Any other security certifications||SSAE/18 SOC 1 Type 2|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||SSAE18 Type 2 SOC 2|
|Information security policies and processes||Infor has an Information Security Office responsible for all aspects of security for Infor's Cloud offerings. Policies are published and employees are mandated to sign up to the adherence of these policies on an annual basis.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Infor's SaaS Cloud Services Change Management process aligns with ITIL v3 ITSM best practices. All the changes will be tested before deploying.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Infor ISO performs the following security scans to identify OWASP security threats: source-code scanning, vulnerability scanning, penetration testing, and system hardening scans. The security items identified in the scans are triaged and the proper remediation are added to the Development process for resolution (for application related issues) or provided to the Cloud Operations team (for infrastructure related issues). Members of the Security team receive updates from the Center for Internet Security (CIS) .|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Infor leverages the AWS security tools as the first layer of defense against unauthorized access. Infor Cloud Operations and Infor Security Office (ISO) then deploy host-based malware and IDS/IPS protection to provide an additional layer of protection. This host-based protection is managed from a centralized location, pushing updates on a daily basis and centrally managing all security. Alerts are reviewed on a daily basis and appropriate action is taken upon review|
|Incident management type||Undisclosed|
|Incident management approach||Infor has an incident management process in place. Further details will be part of master service agreement.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£65.38 per person per year|
|Discount for educational organisations||No|
|Free trial available||No|