HCL Managed Services Ltd. (Clarity)

Clarityagency

ClarityAGENCY has been built to manage temporary staffing agencies used by a hiring organisation. It is a bespoke web-based, end-to-end recruitment management system that handles all aspects of the temporary hiring process. Authorised users simply need a computer, access to the Internet, the appropriate URL and login details.

Features

  • Excellent supply chain management controls
  • Automation and monitoring of total temporary staffing process
  • Staff group agnostic
  • Real-time management information
  • Compliance monitoring / enforcement tool
  • Rate adherence / enforcement
  • Activation and adherence of framework rates
  • Direct Engagement (PAYE and Limited companies)
  • Self-billing and e-timesheeting tool
  • Links to Bank and Roster management solutions

Benefits

  • Save time, money and resource by process automation
  • Greater visibility across the temporary workforce
  • Adherence to pricing – manage costs down
  • Adherence to clinical compliance – reduces clinical risk
  • HMRC compliance removes risks regard to unclaimed tax and NI
  • Technology can accommodate any organisational structure
  • Interoperable easy to integrate as part of overall technology solution
  • Manage costs with greater visibility through powerful MI
  • Direct engagement savings of up to 20%
  • Exception hours are flagged and escalated to timesheet authorisers

Pricing

£65000 per licence per year

Service documents

G-Cloud 10

613995075494352

HCL Managed Services Ltd. (Clarity)

Amanda Nicholls

08450 063 752

Contracts@clarityworkforcetech.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Consultant Job Planning

ESR

Time & Attendance
Cloud deployment model Private cloud
Service constraints No
System requirements
  • Access through a reputable browser provider.
  • Web browsers: Internet Explorer 8/9/10+, Microsoft Edge, Firefox, Chrome, Safari,
  • Supported devices: PC, Mac, Smartphone, Tablet

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 1 & 2 - under 2 business hours

Priority 3 - within 8 business hours

Priority 4 - within 24 business hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat to be added at client request and additional cost
Web chat accessibility testing Web chat to be added at client request and additional cost
Onsite support Onsite support
Support levels The support service covers operational, technical and training aspects.

Support service types are covered through Service desks, email, phone and technical support.

Support is provided for all users including third party suppliers

Support desk is available to client & agency users during business hours – 8.30am-5.30pm, Monday to Friday, excluding Bank Holidays

Priority 1 & 2 reply under 2 business hours
Priority 3 reply within 8 business hours
Priority 4 reply within 24 business hours

Incident escalation process available.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started To Answer
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Several parameterised Excel-format data extracts are available via the app at any time. Further data extract options are available on request.
End-of-contract process Towards the end of the contract HCLMS will initiate an exit plan with the client. Within this plan details of the timescales and the data to be provided to the client will be agreed. If required at this point HCLMS could engage with the new supplier to provide them with the information required. Upon request an exit plan can be provided and then the details agreed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Reporting accessibility is more suitable for desktop users

Mobile service has been streamlined for touch screen actions

User interface and view differs slightly

Mobile app available for workers using the Roster product.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing None directly with users, but we do use automated tools such as A-Tester (http://www.evaluera.co.uk/)
API Yes
What users can and can't do using the API Currently the API is designed to handle the posting, updating, publication and status of vacancies, but the product roadmap plans to extend the API to cover all aspects of recruitment and workforce management
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation A large number of configurable options are presented during project discovery phase. Options are also available to enhance the feature set with tailored development if required.

Scaling

Scaling
Independence of resources As this is a web-based application, we are able to scale the service according to demand. Intensive processes are farmed-out to services on separate hardware to mitigate against resource contention.

Analytics

Analytics
Service usage metrics Yes
Metrics types • Cap Compliance
• Fill rates
• Supplier margin analysis
• Filled shifts (full organisational structure analysis)
• Agency fill rates
• Total spend (full organisational structure analysis)
• Direct Engagement
o Savings
o Potential savings
• Shift publication analysis (retrospective and prospective publication)
• Selection of least expensive candidate analysis
• Timesheet analysis
• Divisional rate analysis
• Commissions (Supplier fee) analysis
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Several parameterised Excel-format data extracts are available via the app at any time.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%
Approach to resilience The app consists of multiple services replicated over multiple hardware nodes. Failing services are reported and automatically restarted. Data is replicated to a standby environment and nightly backups are retained for one week
Outage reporting Layered monitoring of the application, its supporting services and the underlying hardware notify the ops team whenever configured thresholds are breached

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to each and every resource within the app is controlled using a combination of their assigned roles, organisational visbility and by whom they are employed (or assigned to work for in the case of contingent workers)
Access restriction testing frequency At least every 6 months
Management access authentication Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Certified International Systems
ISO/IEC 27001 accreditation date First accredited in 04/2015 and have been assessed yearly since to retain certification
What the ISO/IEC 27001 doesn’t cover Our certification covers the entire business
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 We do not hold an ISO 28000:2007 accreditation
ISO 28000:2007 accreditation date N/A
What the ISO 28000:2007 doesn’t cover Nothing
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials, IG Toolkit

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow the information security policies and processes of the ISO 27001 standard

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Our configuration and change management processes are governed by our ISO 27001 accreditation which include the following phases:
• Logged Change Requests;
• Identification, prioritisation and initiation of change;
• Proper authorisation of change;
• Requirements analysis;
• Inter-dependency and compliance analysis;
• Impact Assessment;
• Change approach;
• Change testing;
• User acceptance testing and approval;
• Implementation and release planning;
• Documentation;
• Change monitoring;
• Defined responsibilities and authorities of all users and IT personnel;
• Emergency change classification parameters.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Skillstream keeps an asset inventory of all information assets and who is responsible for each one. We are constantly monitoring reference sources to ensure we are up to date with any vulnerabilities and correction measures. We also use a Vulnerability Incident Report Form to officially record and ascertain the level of perceived vulnerability and escalate it appropriately
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All Skillstream staff have undergone the HSCIC security e-learning modules and all new joiners are issued with the Skillstream Handling Sensitive Information Guidelines, which sets out Skillstream's opertional security procedures. We also use a Security Incident Resport Form to record, monitor and respond to any perceived threats
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We follow the ISO 27001 process of reporting all potential incidents via the Skillstream Security Incident Report Form which is then reviewed by the Information Governance Manager and escalated accordingly

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks New NHS Network (N3)

Pricing

Pricing
Price £65000 per licence per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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