Cloud On Air Limited

Veeam Cloud Connect Services

Cloud On Air's Veeam Cloud Connect service allows users who are currently utilising Veeam Backup and Replication or Veeam Availability Suite to send secondary backup copies into a secure cloud environment.

Features

  • Easy to use and provision
  • Low cost per GB, no setup fees
  • World leading image-based virtual machine backup
  • Source-side deduplication & compression used to save storage
  • No second site investment required for off-site backup copies
  • No VPN Required - connection secured with SSL
  • Secure and Compliant to government standard
  • Free, no commitment trial available
  • AES 256-bit data encryption at rest and in transit
  • VM-level and file-level restores

Benefits

  • Meets 3-2-1 Backup Rule
  • Setup and operational in minutes
  • Storage agnostic removing compatibility concerns
  • Quickly recover data directly from the backup console
  • Complimentary built in WAN Acceleration ensuring backups are non-disruptive
  • Integrates with Veeam Availability Suite or Backup and Replication
  • Seemlessly integrates with existing business continuity plan
  • Data resides in UK with UK company meeting UK compliance
  • No investment into additional equipment, licences fees or datacentre fees
  • Under your complete control opperated from your on-premise management console

Pricing

£350 to £1200 per person per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

611488815315189

Cloud On Air Limited

Sathish Kumar Raman

02079977310

connectus@cloudonair.io

Service scope

Service scope
Service constraints Support is for the cloud connection service, the client is responsible for their on-premise Veeam backups.
System requirements
  • Veeam Availability Suite
  • Veeam Backup & Replication
  • Veeam Backup Essentials

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within Cloud On Air, any infrastructure issues have the highest priority, 30-minute response. and are constantly monitored 24/7. Customer calls are raised as either Priority1 – (see below) should already be in progress. Customer updates are provided every hour. Or raised as Priority 4 - Operational questions, advice or a change in service. This carries an 8 hour response time and a 95% SLA to resolution within 40 hours. Responses at weekends are answered within 2 hours of the request.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Cloud On Air infrastructure has the highest priority, 30-minute response which is constantly monitored 24/7. This is unseen by our customers. The infrastructure is designed to cope with failure and an internal SLA provides 95% of all calls fixed within a 4hr window. If there is an operational issue preventing the delivery of the service, and customers are affected, updates are provided every hour. Customer raised calls generally are priority 4 calls relating to operational questions, advice or a change in service. This carries an 8 hour response time and a 95% SLA to resolution within 40 hours. Much of this level is mitigated through our support desk with a plethora of videos and documents on general usage of the systems provided. Support is operated by the engineering team, however each client has their own account manager who monitors the support ticket and provides the communication. The support describes is included within the pricing of the service contract covering the infrastructure of the service. Cloud On Air directly provide support and maintenance of the customers operating systems or applications.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Cloud On Air provides a document with all of the details about the repository (repository size, credentials etc). This also has a step by step process of setting up the Veeam Cloud Connect repository to the Cloud On Air's Cloud - this can be setup within 5 minutes and is a very easy process to follow through. Once setup the backups can be copied into the cloud repository and restored when required.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data is controlled from the existing Veeam console and can be restored back on premise if required.
End-of-contract process At the end of the contract, the customer may decide to Renew/change/cease the service. To renew the service no changes will need to be made.
If changes are required then this can quickly be achieved by contacting Cloud On Air. To cancel the service, all data will be removed and the repository will be deleted. Cloud On Air do not charge for extracting data.

Using the service

Using the service
Web browser interface Yes
Using the web interface To access the portal over the web interface you will need to have Veeam backup and replication 9.5 with Enterprise manager as this is a part of the on-premise console.
Web interface accessibility standard None or don’t know
How the web interface is accessible For details on accessing the web interface please visit: https://helpcenter.veeam.com/docs/backup/em/accessing_management_website.html?ver=95
Web interface accessibility testing For a full list of API services please visit https://helpcenter.veeam.com/docs/backup/rest/em_web_api_reference.html?ver=95
API No
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface All information on the Command-line interface is within the Veeam Help Centre.
https://helpcenter.veeam.com/docs/backup/vsphere/silent_mode_syntax.html?ver=95

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Each customer has a quota assigned to the size of their cloud repository. Cloud On Air monitors usage and ensures there is always sufficient storage and within our storage platform. Additionally, daily reports show utilisation of bandwidth and the server performance. The Cloud On Air Veeam architecture allows for the deployment of multiple gateways, multiple cache services and multiple database servers. This design allows Cloud On Air to scale in line with requirements from the daily reporting of performance.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Other
Other metrics
  • Total number of virtual machines
  • Total amount of storage backed up
  • Repository data growth over monthly period
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation process No
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Full Virtual Machines
  • Files
  • Databases
  • Applications
  • Operating Systems
Backup controls Backups are completely customisable as daily, monthly, quarterly or annually with user-definable retention periods. This is all controlled in the same manner local backups would be from the Veeam console
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Uptime rate of 99.95% non-caveated by planned or unplanned maintenance. A discount of 5% of the monthly Fees payable for each whole 30 minute period of Downtime. Such discounts shall be applied to the Fee payment due immediately following the Downtime. Discounts shall be made up to a maximum of 100% of the Fees payable for a given month.
Approach to resilience Operating within Tier 3, datacentres with multiple power supplies, generators and cooling units for resilience. Our Veeam configuration is maintained under strict change control and protected by internal processes and procedures. Our network connectivity is provided separately from two Points of Presence in two diverse Tier3 datacentres, away from the server environment, where our core internet routers reside, these connect us to our four main internet providers in a BGP configuration. Networking connectivity is one of the most common causes of datacentre outages and we have the ability to survive multiple failure scenarios in our design.

The Veeam service is based on a single cloud copy of data following the 3-2-1 rule of 3 copies of data, 2 on premise in different formats and 1 in the cloud. Therefore, we hold one copy in our cloud for resilience to the on-premise backup infrastructure. If multiple instances of data are required we provide the option to purchase multiple repositories.
Outage reporting In the event of an outage, email alerts are sent followed up by a phone call from your dedicated account manager to keep you informed of the progress in resolving any issues.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels The cloud connect is accessed directly from the on-premise Veeam console, any authentication on-premise need to be entered to access the cloud repository. In addition to this, the connection to the repository requires a username/password, Certificate and thumbprint provided by Cloud On Air.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • In-Process of obtaining ISO 27001
  • In-Process of obtaining ISO 9001
  • In-Process of obtaining Cyber Essentials
  • In-Process of obtaining PCI-DSS

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes In line with our Information Security Policy Cloud On Air are committed to the development and continual improvement of Information Security and its supporting information security management system, in order to provide; - Assurance with legal, regulatory and contractual obligations - Reputation management - Protection of critical assets.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Cloud On Air operates a change control process in-line with our ISO27001 procedures. This covers all the components that use an operating system to control hardware and/or software activity, any building services supplied to Cloud On Air(power, air conditioning) and any service provided to Cloud On Air upon which the continuity of service to its customers is reliant. The request for change or emergency change procedure requires top-level authorisation with technical and business approvers. All components of the infrastructure are tracked inline with our Infrastructure Management Policy controlling the configuration tracking of all devices
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The Cloud On Air Security Steering Group uphold the Risk Management Policy which is aligned to ISO27005:2018-Information Security Risk Management. This ensures risks are identified, evaluated and treated appropriately in an ongoing basis. Cloud On Air hold a strong relation with all of our vendors and keep track industry information and also monitor software security mailing lists. Known critical patches are applied as soon as possible following the change control process, less critical patches are assessed through the risk register maintained by the Security Steering Group.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach In line with our Audit and Monitoring Policies - The Cloud On Air Security Manager must be informed immediately of any unusual traffic flows or network device activity that arises from regular network monitoring or alerts. Quantitative or qualitative information on network activity may indicate either device failure or network attacks. The Security Manager need to be made aware of this activity to investigate the possibility of a network attack that requires remedial action or escalation.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All incidents, are classified, handled, reviewed, resolved and documented using the Incident Management Process in order to aid in business continuity and business recovery activities. The purpose of this policy is to help identify and resolve incidents effectively, minimise the business impact and reduce the risk of similar incidents occurring. There are predefined procedures, for events triggered by suspicious activity in monitoring any evidence of unauthorised activity or critical IDS/IPS alerts. The policy also defines the processes used to report incidents for users. It the security managers responsibility to report and distribute a response and escalate as necessary.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £350 to £1200 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Cloud On Air provides a 30 day, unlimited, free trial for Veeam with 1TB available storage on request.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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