Primary Care Data Quality Assurance
Data extracted from one GP IT supplier is compared to data from all system suppliers; a set of reference queries and the agreed specification. Anomalies are identified and highlighted in a report for distribution to the system suppliers for remedial action.
Features
- Comprehensive report outlining deviations from specification
- Graphical presentation of level of agreement between data sources
- Recommendations for action by practices and system suppliers
- Reference queries developed to match specification
- Reference data obtained independent of system suppliers
- Analysis by experienced clinical informaticians
Benefits
- Improve accuracy of national primary care data collections
- Independent assessment of data from GP system suppliers against specification
- Identify implementation errors in GP system supplier data extraction
- Highlight systematic problems with coded patient data
- Provide feedback to practices and system suppliers
Pricing
£25,000 an instance
- Education pricing available
Service documents
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Framework
G-Cloud 11
Service ID
6 0 7 0 5 2 9 7 4 3 3 5 8 9 1
Contact
The University of Nottingham - PRIMIS
Kevin Cooper
Telephone: 0115 846 6420
Email: enquiries@primis.nottingham.ac.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Primary Care Clinical Data Specification
- Cloud deployment model
- Private cloud
- Service constraints
- Service is dependent on the cooperation of the GP IT system suppliers to provide data
- System requirements
- Users have to be employed by the NHS
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 24 hours (Monday to Friday except Public Holidays and University of Nottingham closure days)
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
We provide a daily helpdesk service which can consist of phone, email and the use of remote dial-in facility. We provide customised training and consultancy services.
The service will have a nominated project manager who will coordinate the input from PRIMIS clinical and technical teams. The project manager will agree a reporting schedule with each customer and will involve the appropriate members from the clinical and technical teams as required.
All costs are dependent upon requirements and charged according to the Rate Card. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- The service scope is agreed with the customer in advance and can be adjusted subject to appropriate change control.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- PRIMIS retains data beyond the end of the contract unless requested in writing to remove it. Any practice contributing data to PRIMIS has the right to request a copy and the removal and destruction of their data if technically feasible.
- End-of-contract process
- All contracts are dependent upon the requirements of the customer and are agreed and priced accordingly (as per the Rate Card).
Using the service
- Web browser interface
- No
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- The service scope is agreed with the customer in advance and can be adjusted subject to appropriate change control.
Scaling
- Independence of resources
- Demand on this service has not been volatile and is monitored on a regular basis to ensure continuity, availability and the integrity of the service.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
Practices export their data from their GP IT systems using a variety of data extraction methods (MIQUEST, GP IT system reports and searches and others). The data is exported to PRIMIS as a CSV file using SSL.
GP IT Suppliers supply aggregate data to PRIMIS as a CSV file. - Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Availability will be agreed at project mobilisation with the customer. We will use reasonable endeavours to notify users of any scheduled maintenance or downtime and to limit the frequency and duration of any suspension or restriction.
- Approach to resilience
- This is managed by The University of Nottingham. Further details are available upon request.
- Outage reporting
- Email alerts and via the PRIMIS website
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access is limited to nominated members of the PRIMIS Information and Software Development Team only.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 04/02/2019
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- PRIMIS's Information Security Management System is certified to ISO/IEC 27001: 2013 certified . We also adhere to the University of Nottingham's Information Security Policy
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- PRIMIS uses the University of Nottingham's change request form template which sets out the title, description and level of the proposed change, interruption to services, risk level and impact, start/end dates, communications and testing required, back-out plan, approvals and sign off.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- This is managed by the Risk Management aspect of PRIMIS's ISO/IEC 27001 certified Information Security Management System
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- The PRIMIS Information Security Management System (certified to ISO/IEC 27001:2013) includes documented approaches to both Risk Management and Incident Response. Risks are routinely monitored with incidents responded to immediately upon identification through a formal Incident Reporting process involving both PRIMIS Senior Management Team and the University of Nottingham's Information Service team as applicable.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Anticipated information security/ IT infrastructure events are managed through the ISMS risk Management process. The PRIMIS ISMS Manual sets out the process for reporting of incidents and an Incident Report template is available to PRIMIS team members to report incidents to nominated staff. As well as security incident reporting, a list of automatic nonconformities is communicated to the PRIMIS team and any issue identified from this triggers well-established nonconformity/ corrective action process operating across both the ISMS and the BS EN ISO 9001 certified Quality Management System.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- NHS Network (N3)
Pricing
- Price
- £25,000 an instance
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@primis.nottingham.ac.uk.
Tell them what format you need. It will help if you say what assistive technology you use.