The University of Nottingham - PRIMIS

Primary Care Data Quality Assurance

Data extracted from one GP IT supplier is compared to data from all system suppliers; a set of reference queries and the agreed specification. Anomalies are identified and highlighted in a report for distribution to the system suppliers for remedial action.


  • Comprehensive report outlining deviations from specification
  • Graphical presentation of level of agreement between data sources
  • Recommendations for action by practices and system suppliers
  • Reference queries developed to match specification
  • Reference data obtained independent of system suppliers
  • Analysis by experienced clinical informaticians


  • Improve accuracy of national primary care data collections
  • Independent assessment of data from GP system suppliers against specification
  • Identify implementation errors in GP system supplier data extraction
  • Highlight systematic problems with coded patient data
  • Provide feedback to practices and system suppliers


£25000 per instance

  • Education pricing available

Service documents

G-Cloud 11


The University of Nottingham - PRIMIS

Kevin Cooper

0115 846 6420

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Primary Care Clinical Data Specification
Cloud deployment model Private cloud
Service constraints Service is dependent on the cooperation of the GP IT system suppliers to provide data
System requirements Users have to be employed by the NHS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours (Monday to Friday except Public Holidays and University of Nottingham closure days)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide a daily helpdesk service which can consist of phone, email and the use of remote dial-in facility. We provide customised training and consultancy services.

The service will have a nominated project manager who will coordinate the input from PRIMIS clinical and technical teams. The project manager will agree a reporting schedule with each customer and will involve the appropriate members from the clinical and technical teams as required.

All costs are dependent upon requirements and charged according to the Rate Card.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The service scope is agreed with the customer in advance and can be adjusted subject to appropriate change control.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction PRIMIS retains data beyond the end of the contract unless requested in writing to remove it. Any practice contributing data to PRIMIS has the right to request a copy and the removal and destruction of their data if technically feasible.
End-of-contract process All contracts are dependent upon the requirements of the customer and are agreed and priced accordingly (as per the Rate Card).

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Customisation available Yes
Description of customisation The service scope is agreed with the customer in advance and can be adjusted subject to appropriate change control.


Independence of resources Demand on this service has not been volatile and is monitored on a regular basis to ensure continuity, availability and the integrity of the service.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Practices export their data from their GP IT systems using a variety of data extraction methods (MIQUEST, GP IT system reports and searches and others). The data is exported to PRIMIS as a CSV file using SSL.

GP IT Suppliers supply aggregate data to PRIMIS as a CSV file.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Availability will be agreed at project mobilisation with the customer. We will use reasonable endeavours to notify users of any scheduled maintenance or downtime and to limit the frequency and duration of any suspension or restriction.
Approach to resilience This is managed by The University of Nottingham. Further details are available upon request.
Outage reporting Email alerts and via the PRIMIS website

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is limited to nominated members of the PRIMIS Information and Software Development Team only.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 04/02/2019
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes PRIMIS's Information Security Management System is certified to ISO/IEC 27001: 2013 certified . We also adhere to the University of Nottingham's Information Security Policy

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach PRIMIS uses the University of Nottingham's change request form template which sets out the title, description and level of the proposed change, interruption to services, risk level and impact, start/end dates, communications and testing required, back-out plan, approvals and sign off.
Vulnerability management type Supplier-defined controls
Vulnerability management approach This is managed by the Risk Management aspect of PRIMIS's ISO/IEC 27001 certified Information Security Management System
Protective monitoring type Supplier-defined controls
Protective monitoring approach The PRIMIS Information Security Management System (certified to ISO/IEC 27001:2013) includes documented approaches to both Risk Management and Incident Response. Risks are routinely monitored with incidents responded to immediately upon identification through a formal Incident Reporting process involving both PRIMIS Senior Management Team and the University of Nottingham's Information Service team as applicable.
Incident management type Supplier-defined controls
Incident management approach Anticipated information security/ IT infrastructure events are managed through the ISMS risk Management process. The PRIMIS ISMS Manual sets out the process for reporting of incidents and an Incident Report template is available to PRIMIS team members to report incidents to nominated staff. As well as security incident reporting, a list of automatic nonconformities is communicated to the PRIMIS team and any issue identified from this triggers well-established nonconformity/ corrective action process operating across both the ISMS and the BS EN ISO 9001 certified Quality Management System.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks NHS Network (N3)


Price £25000 per instance
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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