Cinos

Video Conferencing

Video Conferencing from Cinos leverages best-of-breed Cisco HD video as a services (VaaS). Providing secure multi-party audio/video conferencing, easy one click join, simple screen sharing and content collaboration, soft clients for mobile/tablet/laptop. All-in-one and custom integrated video/AV solutions for any huddle, meeting, conference, MDT, auditorium or interactive training environment.

Features

  • Always-on video conferencing for internal and external users
  • Interoperability with Skype for Business, MS Teams, Zoom, Webex
  • UK Sovereign service. Data never leaves the UK
  • Connect via Internet, N3, HSCN, Ethernet, or MPLS
  • Video app for users on mobile, tablet and PC/laptop
  • Endpoint solutions for all meeting rooms, huddle spaces, lecture halls
  • WebRTC delivers video to the web browser
  • Room as a Service including video and in-room AV
  • Consistent user experience across all types of endpoint
  • Advanced features (video on hold, record and stream video)

Benefits

  • Highly scalable, only pay for what you need to use
  • Standards-based means existing kit can be retained
  • Unique licensing model protects existing and future investment through migration
  • Blended capital and operational expenditure options available to improve VfM
  • Bring dispersed users and teams together through collaborative teamwork
  • Customer Success team drives user adoption of technology supporting transformation
  • Enables secure inter-organisation federation and collaboration
  • All in one app for telephony, video and content collaboration
  • Delivers agile working enabling access from any device, any location
  • Secure, trusted video built on commercial-off-the-shelf technology

Pricing

£0.00 a user

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cinos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 0 6 5 9 4 0 8 1 1 5 6 0 7 2

Contact

Cinos Jody Faulkner
Telephone: 07869370406
Email: bids@cinos.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
The solution is designed to be highly available and is serviced from multiple UK sovereign data centres. Cinos performs on-going maintenance on the platform to ensure availability, but always on the basis that end user services shall remain operational.

For complete interoperability between Stellaris and Microsoft Teams, Cinos requires the ability to configure Cloud Video Interop (CVI) and Direct Routing within the Microsoft tenant.
System requirements
  • Underpinning connectivity - HSCN, Internet / SD-WAN or private circuits
  • LAN: Voice VLAN, Quality of Service, CDP / LLDP-MED

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our response times are based upon priority of the incident: P1 - Severe Business Impact - 15 minutes P2 - High Business Impact - 30 minutes P3 - Medium Business Impact - 2 hours P4 - Minor / no Business Impact - 4 hours P5 - Service Request / Service Query - 1 business day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
We offer comprehensive Service Level Agreements that are facilitated through the deployment of an end-to-end Service Management framework and ITIL aligned processes designed to manage the delivery of in-scope services. Our solution is designed to ensure successful service delivery and achieve high levels of client satisfaction. • The Service Level Agreement (SLA) for Cloud based services is 99.95% . We provide a named Technical Account Manager for all of our customers, providing a point of escalation as well as a named contact for service delivery related queries and technical update / roadmap workshop sessions.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Cinos will provide free-of-charge consultancy to engage the buyer’s key stakeholders and identify any bespoke requirements.

Cinos follows a closely aligned PRINCE2 methodology, delivered by qualified PRINCE2 Project Managers.It is comprised of the following key phases and milestones:

- Prepare

The Prepare phase focuses on establishing the customer requirements, through a combination of workshops and assessments.

- Plan

At the Plan phase, project governance products are compiled, including the Project Initiation Document (PID).

- Design

Requirements captured in the Prepare phase drive work packages such as High and Low Level Designs, and Implementation Plans created at this stage.

- Implement

The Implement phase sees the solution delivered against the designs and implementation / migration plans.

- Operate

At the Operate phase, the solution is deemed ready for production use once agreed test plans are executed and any remedial actions performed.

- Optimise

The aim of the Optimise phase is to ensure that the customer continues to get the very best out of the service. This includes the continual delivery of:

• Training of key stakeholders and train the trainer representatives
• Roadmap and horizon scanning workshops with key customer representatives
• Continual benefits identification and realisation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
In the event you wish to leave our service, we will meet all necessary obligations in order to enable a smooth transition of service, including the release of any software licenses to you.

Service cessation should be initiated by request in writing, where we will be happy to work with you define a service cessation plan.
End-of-contract process
In the event you wish to leave our service, we will meet all necessary obligations in order to enable a smooth transition of service, including the release of any software licenses to you.

Service cessation should be initiated by request in writing, where we will be happy to work with you define a service cessation plan.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
Standard provisioning and Moves, Adds, Changes and Deletions are available via the Service Interface
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
None
API
Yes
What users can and can't do using the API
Elements of the Cisco estate support a northbound interface (NBI) in order to accept provisioning work orders and report back upon execution.

The services architecture, using WSDL/SOAP over HTTPS, provides a standards-based request/response interaction with the service for submitting NBI requests.

The NBI supports the following:

• Management of the infrastructure
• The ability to submit work orders for infrastructure products
• The ability to query inventory
• The ability to submit a provisioning work order
• The ability to configure products
• Management of subscriber objects
• Management of directory number objects
• The ability to configure subscriber services
• The ability to submit work orders for subscribers
• The ability to submit get list work orders
• The ability to check order acceptability status
• The ability to submit work orders to reset attribute values with template or default values
• Some of the APIs can work in both asynchronous and synchronous ways
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Stellaris HSCN operates in Cinos' own private cloud, where Cinos has complete control over capacity management and can control the rate of customer on-boarding. The Stellaris services make use of resource reservation and traffic management techniques to ensure services are not impacted.

Analytics

Service usage metrics
Yes
Metrics types
Service uptime
Service adoption and usage
Call management records
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Cisco, Pexip, Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
Cinos enforces encryption of data at rest at the virtual machine level.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data may be exported via the Service Interface
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We offer comprehensive Service Level Agreements that are facilitated through the deployment of an end-to-end Service Management framework and ITIL aligned processes designed to manage the delivery of in-scope services. Our solution is designed to ensure successful service delivery and achieve high levels of client satisfaction. • The Service Level Agreement (SLA) for Cloud based services is 99.95% . If the service level falls below the stated availability percentage (excluding Planned and Emergency Maintenance periods), customers will be eligible for Service Credits on affected Unified Communications and Collaboration applications only. Service Credits will be calculated as a percentage of the fees for the affected services for the monthly billing period during which the failure occurred (to be applied at the end of the billing cycle). The Service Credit for a Standard Deployment Model is 5% of the affected applications monthly spend.
Approach to resilience
Our service is deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). Customers are encouraged to ensure their solution spans multiple sites, regions or zones to ensure service continuity should a failure occur.
Outage reporting
All outages will be reported via email. Outages are identified as Planned maintenance, Emergency maintenance, and platform issues. In addition, the designated Technical Account Manager will proactively contact customers as appropriate.

Where a Major Incident (Priority 1) occurs, following resolution an incident report is produced that includes root cause analysis, lessons learned and a detailed overview of all recommendations and actions required to mitigate the risk of a further re-occurrence. Implementation plans are discussed and agreed with the customer prior to completion.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
For online systems (e.g. Customer Portal & API interfaces), all users are required to have a unique username, password and memorable word combination. Customers may also use 2FA authentication tokens.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BM Trada
ISO/IEC 27001 accreditation date
11th March 2019
What the ISO/IEC 27001 doesn’t cover
No exclusions.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
The Company is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Cinos has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v4 and the current ISO 20000 standard.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Cinos has a documented vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v4 and the current ISO 20000 and ISO 27001 standards. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources, which cover a significant proportion of our asset population. For other systems and software, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to promptly identify and evaluate any emerging patches or updates which require our attention.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Following best practice from the National Cyber Security Centre, we protect platforms with enhanced protective monitoring services (SIEM), at the hypervisor level and below. The approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and the status of backups, amongst many others. All alerts are immediately notified to the NOC for prompt investigation.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Cinos has a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v4 and the current ISO 20000 and ISO 27001 standards. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by personnel, and incidents identified and reported. All incidents are promptly reported into a centralised ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) through to resolution.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Health and Social Care Network (HSCN)

Pricing

Price
£0.00 a user
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Cinos offers a time limited no commitment, free trial of our service, which may be supported by equipment loan where necessary. All features are available within the trial. Trials are typically limited to 90 days.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cinos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.