Quicksilva Limited

Cloud Consultancy Services

Quicksilva's complimentary service offering delivering the benefit of our cloud healthcare systems integration experience. Valuable assistance that will help you get your project implementation right first time, including data sharing and protection, messaging applications, NHS Digital compliance, system configuration and integration strategy.

Features

  • Training-tailored to your requirements, location to suit you
  • Advice–strategic planning, feasibility and proof of concept;
  • Guidance-technical architecture, solution to project delivery
  • Data Security–Information Governance requirements to access data
  • Endpoint registration-setting up for correct NHS Spine interactions
  • HSCN access-routing to SaaS and on to the Spine
  • QUBE Delivery Model-driving our successful projects since 2000
  • Assurance-guidance through the NHS Digital Common Assurance Process
  • Compliance–assistance to complete the NHS Digital Trust Operating Model
  • Service commissioning–test plans, test data, set up and go-live

Benefits

  • Expertise-enviable skills to support your integration project requirements
  • Experience–building on our health sector knowledge since 2003
  • Tailored-complete delivery service or skilled individuals by role
  • Cost Effective–affordability through MoSCoW Requirements and Prioritisation
  • Flexible Charging- call off services when you need them
  • Recognisable Standards-best of PRINCE2, DSDM Atern and Scrum
  • Smoothed Operational Burden -augmenting your team at peak times
  • Strategic Advice -enterprise wide, programme or project specific
  • Cyber Resilience–assistance with identifying potential security breaches
  • Big Data-helping you face the important legislative challenges

Pricing

£450 per person per day

Service documents

G-Cloud 9

602834341982963

Quicksilva Limited

Bonnie Thomas

01249 751000

tenders@qxlva.com

Planning

Planning
Planning service Yes
How the planning service works Integrating with the NHS Spine over the HSCN network is fraught with information governance hurdles and complex technical considerations. Quicksilva’s Project Managers have a wealth of experience in guiding new customers through all steps of solution planning and implementation. Using well-honed processes which form a part of our ISO9001:2008 accredited Quality Management System and our bespoke mock-NHS Spine test environment, services include:
• completion of your end point registration (setting your services up for the correct NHS Spine interactions);
• assistance with HSCN access (enabling a route across the HSCN network to the managed service and on to the Spine);
• guidance through the NHS Digital Common Assurance Process;
• completion of the NHS Digital Trust Operating Model;
• bespoke interface design/configuration; and
• assistance with testing and service commissioning.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Quicksilva offers bespoke training tailored to Customer requirements at a location that best suits. We have a pleasant rural Development Centre adjacent to the M4 and close to the railway network where we can host the training environment, or we can take the training to the Customer’s location of choice.
Training workshops, end user sessions and their associated collateral can either be targeted at the needs of the Customer’s trainers, i.e.’ train the trainer’, or at the end users directly. In support of training activities, Quicksilva also offer documentation in the form of user manuals. For on-going knowledge refresh, Quicksilva can provide online or telephone support facilities.

If any technology refresh learning is required by the Customer’s IT support staff, we can draw on our experience of delivering knowledge transfer workshops as required. We would be happy to discuss and agree to provide whatever training intervention suited our Customer’s needs.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works All migrations are handled using Quicksilva’s well-honed delivery model the QUBE®, which, utilises what we believe to be the best aspects of PRINCE2, DSDM Atern and Scrum and typically consist of four phases:
• Conception – project initiation – this will result in a Project Plan and Requirements Specification to ensure the full scope of the migration is understood;
• Business – requirements elaboration (functional specification and high level system design) including the best mechanism for transporting databases and data recovery design;
• Solution – the set-up of the new environment, data migration mechanism set up and a comprehensive testing programme; and
• Transition – implementation of the agreed Cutover Plan and full roll-back process with close monitoring of the new environment.

Project Governance is to PRINCE2 best practice and Quicksilva encourages creation of a Project Board comprised of customer and Quicksilva team members. The Project Manager reports to the board via Highlight Reports which clearly indicate any deviation from the project plan and any issues and risks that need to be managed to ensure a smooth, trouble-free migration.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works All testing is undertaken in accordance with Quicksilva’s ISO29001:2008 accredited Testing Procedure. Supported by a range of best-of-breed proprietary testing software. TeamCity is used to automate tests and for overnight regression testing, reducing timescales and increasing efficiency. TestRails is used to define and document testing exercises, and UI testing is automated via Selenium or SOAPUI. In addition Quicksilva has also developed a range of complimentary in-house testing software and external test environments which mimic the health care environment and APIs.
A key aspect of Quicksilva’s approach is the development, in collaboration with the customer of a test strategy. Testing is undertaken in the ‘Test Environment’ before release into the ‘Training environment’ and then the ‘Production environment’. Quicksilva will arrange for users to fully test the system against specified test criteria. A library of test cases will be maintained for reference. These test cases can become the basis for future testing of a feature and/or customer testing documents.
A full testing regime, including technical, witness and end-to-end testing, will be agreed via the Testing strategy to ensure a secure and stable environment.

Security testing

Security testing
Security testing service Yes
Security testing type Risk analysis
Certified Professional (CCP) risk analysts No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Support services are offered via our Lot 3 Cloud Application Management service and detailed in the accompanying Service Definition.

Service scope

Service scope
Service constraints Support services are offered via our Cloud Application Management service and detailed in the accompanying Service Definition.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Questions are handled using our bespoke customer web-portal, the QURE®, where customers can raise and view outstanding project issues 24/7.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels All of our managed services are supported by business critical Availability Service Levels. For further information please refer to our Cloud Application Management Service Definition.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £450 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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