Infosys Limited

Enterprise Asset Management on cloud (Eg. Maximo )Package Consulting & Evaluation

We help enterprises transform and innovate at optimal costs by leveraging the best of two worlds: management consulting and global delivery with industry and domain-specific transformational services, including:
-Strategic Insights - Enterprise Strategy, Product and Customer Strategies
-Process Transformation - Pioneering POV, Process Design and Transformation
-Organizational Transformation
-Information Transformation

Features

  • Consulting on Work management processes and solutions
  • Consulting on Asset management processes and solutions
  • Consulting on SCM processes and solutions
  • Application rationalisation study and reporting
  • Consulting on Application integration with Legacy systems
  • EAM package Evaluation
  • Business Process consulting
  • Process Automation

Benefits

  • Harmonised Processes in Placework Work, Asset and Procurement
  • Global work and procurement template for entire business
  • Simplified and Standardised processes to have better user buy-in
  • Better data exchange/ management across systems
  • Supports Audit processes like ISO and compliance
  • Avoid multiple entries across systems
  • Sunset redudant systems and processes

Pricing

£250 per person per day

Service documents

G-Cloud 9

599267106142005

Infosys Limited

David Burgess

+44 7985663029

ukps@infosys.com

Planning

Planning
Planning service Yes
How the planning service works We plan the entire gamut of movement from Standalone to Cloud Software
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Maximo SaaS Flex Cloud hosted in IBM Cloud
  • Maximo SaaS Flex Cloud hosted in private or Client cloud

Training

Training
Training service provided Yes
How the training service works Training and Training material will be provided for custom solution implemented in Maximo
Training is tied to specific services Yes
Services the training service works with IBM Maximo

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Infosys will be responsible for migration/development of DEV and IBM will be responsible to move from DEV to TEST & PROD, If Maximo SaaS hosted in IBM cloud (Bluemix). If it is private cloud the entire migration and testing Infosys responsibility.

We utilize tools like Maximo Configuration Analyser, Automated testing to help with the analysis and provide an accurate assessment of the effort and anticipated complexity and timeline.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works IBM will be responsible for system performance
For the entire process of movement to cloud , we adhere to CMMI practices for checking the quality assurance of the movement to cloud

Security testing

Security testing
Security testing service Yes
Security testing type Other
Other security testing
  • Pre and post production application assessment
  • Assessment of applications for Regulations
  • Internal Organizational Security Policies

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Infosys has been authorized solution provider & Gold partner for Maximo with IBM.

1. Advisory services for cloud adoption
2. Cloud integration and migration services
3. Implement & support Maximo SAAS Flex Cloud applications

Service scope

Service scope
Service constraints Maximo License will have to be dealt with IBM

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We do the analysis of the ticket and based on the complexity of the system, we work on the SLAs along with the client
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels L1 L2 and L3 Support
At high level, L1, L2 & L3 can be mapped to
L1 Support -> Application operations and monitoring, Categorization and logging of tickets, Fixing known/commonly occurring issues, Escalating issues to next level within SLA timelines in absence of a known resolution.
L2 Support -> Application production support, Problem Management, configuration Management, Escalated Incident Management for tickets escalated from L1 team
L3 Support - > change and release management, SLA management, Escalated Incident Management for tickets escalated from L2 team, Minor Enhancements < 40 hours (typically), Bug fixes .

Pricing is factored considering the volume and complexity size of the tickets

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £250 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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