WAM Tourism Platform
It enables promotion of local events & heritage places of interest (with audio/video storytelling) to tourists using World Around Me app in the region.
- Realtime publishing of local events information (text, images)
- Realtime publishing of local heritage places information (audio/video)
- Monitor regional user-engagement with businesses, events & heritage places.
- Target content to tourists using "World Around Me" (WAM) app
- WAM app is available in 26 languages in 200+ countries.
- Highlight wheel-chair accessibility.
- WAM app is editor's choice app on Google Play.
- WAM app helps tourists to orient using phone camera.
- Regular platform maintenance & updates.
- WAM app has won multiple global awards.
- World class off the shelf solution.
- Increase tourist's local spend & engagement.
- Acquire market intelligence
- Increase tourist's loyalty by promoting heritage.
- Save upto 1/10th on development & maintenance costs
- Target a multilingual users in your region.
- Provide an intuitive local discovery experience to tourists.
- Focus on content curation & offload mobile-IT infrastructure.
£80000 per licence
- Education pricing available
World Around Me
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Within 1 hour on weekdays.
Within 12 hours in weekends.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Dedicated technical account manager reachable on phone, email & video conference during the whole week.
Onsite visit would require covering of travel costs and a visit fee,
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We provide onsite training & documentation initially. Later if required we can provide online remote training.|
|Other documentation formats||Google Docs|
|End-of-contract data extraction||They send us an email requesting data extraction. We deliver the extraction request within 5 working days. Data is delivered through a cloud based content sharing application.|
Contracts consists of a setup fee & annual subscription.
Setup fee for 1) Events 2) Heritage 3) Other customisation
Subscription fee: Towards WAM tourism platform (web app and mobile app) maintenance, upgrades, cloud computing usage, data (text, images, audio, video) storage & streaming, regular backups and customer support.
Also includes Cost of maintaining and upgrading "Discover Region" section (with Events & Heritage categories) in WAM mobile app (iOS & Android) including regular upgrades to serve mobile app users in the geofenced region.
At the end of the contract we
- provide the data back to the publisher
- remove the buyer's access to the WAM Tourism Platform
- remove the "Discover Region" section with events and/or heritage categories from WAM mobile app.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The content published on the web CMS can be immediately seen on WAM app on mobile on iOS & Android platform. This mobile content gives the publisher an idea of the user experience.|
|What users can and can't do using the API||Using the api Users can read content from WAM Tourism Platform and channel it into their systems.|
|API documentation formats||Other|
|API sandbox or test environment||Yes|
|Description of customisation||
We setup Events & Heritage search categories in WAM app, this draws the content published by the buyer on WAM Tourism Platform.
Buyers can choose one of the following:
2) Heritage (Audio)
3) Heritage (Video)
4) Events + Heritage (Audio)
5) Events + Heritage (Video)
6) Other search category in app and CMS
Each customisation is done by our development team.
|Independence of resources||Our systems are designed to scale with users. We are already supporting 1.2 million users globally.|
|Service usage metrics||Yes|
Annual subscription includes free monthly reporting on
Number of app users in the region.
Number of local searches.
At at additional cost buyer gets access to an “Analytics Dashboard”, which provides flexible daily/monthly/weekly reporting on the above reports & the following:-
Number of event searches
Number of heritage searches.
Number of audio/video played.
Number of local calls attempted & to which business.
Number of local website opens attempted & to which business.
Number of local direction clicks attempted & to which business.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||In-house|
|Protecting data at rest||Other|
|Other data at rest protection approach||Our cloud provider's hard drives leverage technologies like FDE (full disk encryption) and drive locking, to protect data at rest.|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||They email us with a request to export data. We deliver the request within 5 working days.|
|Data export formats||Other|
|Other data export formats||JSON|
|Data import formats||Other|
|Other data import formats||Web form|
|Data protection between buyer and supplier networks||Other|
|Other protection between networks||All data transmission is encrypted.|
|Data protection within supplier network||Other|
|Other protection within supplier network||Data in transit is always encrypted.|
Availability and resilience
Service level objectives (SLO) defined below:-
WAM Tourism Platform web app with content management system - Annual Uptime Percentage
WAM mobile App - Annual Uptime Percentage >= 99.99%
Monthly Uptime Percentage and corresponding
Percentage of annual cost for WAM Tourism platform which does not meet SLO that will be credited to future annual bills of Customer
99.0% – < 99.999% - 3%
95.0% – < 99.0% - 10 %
< 95.0% - 20%
|Approach to resilience||Available on request.|
|Outage reporting||Email notification.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Only authorised team members from the buyer's organisation are given access to the service so they can add/edit content.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||You control when users can access audit information|
|How long user audit data is stored for||Between 1 month and 6 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||Between 1 month and 6 months|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Available on request.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
We use git repositories for configuration management.
Our security policy checks are embedded before the code is published.
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||Our cloud provider checks and manages potential threats. They deploy patches and inform us incase there are any threats.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Available on request.|
|Incident management type||Undisclosed|
|Incident management approach||Available on request.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£80000 per licence|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
World Around Me app can be downloaded for free from App Store of Google Play store - to search for nearby services.
It doesn't include how events & heritage places (with audio/video) can be promoted through the app, but gives an idea.
|Link to free trial||https://ayx34.app.goo.gl/Rqkt|