Roxhill Media

Roxhill Media Database

Roxhill Media provides a Software as a Service platform that enables professionals in the Public Relations industry to efficiently and accurately analyze and engage with media outlets and journalists.

Features

  • Topic search providing accurate, real-time, media lists
  • Journalist search providing accurate, real-time media lists
  • Social media (e.g. Twitter, Instagram) search for topics & journalists
  • Providing streams for journalist moves, topics & social media activity
  • Advanced briefing notes on journalists
  • GDPR functionality
  • Geographic search functionality
  • PR campaign distribution & analytics
  • Topic trend analysis
  • PR opportunities (guide to PR Opportunities across range of outlets)

Benefits

  • Greater penetration for media campaigns
  • Greater ease & accuracy of journalist list generation
  • Competitive pricing
  • Most accurate and up-to-date journalist & media outlet content
  • Interrogate social media with greater ease and efficiency
  • Accessible through multiple devices
  • Briefing notes at your desk or on the move
  • Stay informed of journalist moves
  • Ensure GDPR compliance of your lists
  • Showcase allows reporting of coverage gained for a client

Pricing

£2000 per transaction per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 9 7 6 5 2 2 6 1 4 7 1 5 7 3

Contact

Roxhill Media

Phil Godson

+44 (0)20 3981 0035

phil@roxhillmedia.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • Access to the internet
  • Purchase of a license from Roxhill Media

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 5 minutes. Our Customer Service hours Mon-Fri 08:30-17:30 GMT from the UK and 17:30 - 22:30 GMT from our US office
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We provide full training and technical training for our platform over as many sessions as required by the client, either on our clients' premises or online. There are no different support levels - we support all aspects of usage for our clients at no extra cost for all aspects of the platform.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide onsite and/or online training, we provide comprehensive user guides and the Customer Service team are available during working hours
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers can download any lists they have built during their subscription to an excel/csv file
End-of-contract process
Customers' access is revoked at the end of their subscription

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There is less functionality on the mobile app e.g. distribution is unavailable. We are updating the mobile app from July 2019 onwards
Service interface
Yes
Description of service interface
We are a SaaS platform providing an online media database via a web browser.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Testing has not been completed with a screen reader.
API
No
Customisation available
Yes
Description of customisation
The functionality is specific to our users. For example a user can build lists within the system that are only visible to them. However aspects of the system such as the interface are the same for all users.

Scaling

Independence of resources
The system is designed to be horizontally scalable such that it will adjust capacity to meet usage demand. We guarantee access through contractual service levels.

Analytics

Service usage metrics
Yes
Metrics types
We can provide usage statistics in relation to log-ins. Other usage metrics are driven by saved lists
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Customers can export data to an excel/csv file
Data export formats
  • CSV
  • Other
Other data export formats
Excel
Data import formats
Other
Other data import formats
Customers do not upload their own data

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Roxhill shall use commercially reasonable efforts to maximise the functioning time of the Roxhill Websites, and in the event of any downtime arising will strive to restore operation as soon as reasonably practicable, but any warranty, term or condition in respect of the content or operation of the Roxhill Websites is hereby specifically excluded.
User compensation is considered on a case-by-case basis.
Approach to resilience
Our system is architected in a distributed way to run across multiple geographically-distinct availability zones.
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Username, password and IP locks.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We follow established industry best practices in all areas.
Information security policies and processes
Information security is a top priority when deciding how our service is implemented. Any security incidents are escalated to the senior management immediately, whether reported internally or externally.
Management is responsible for enforcing security policies and processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our system is fully cloud hosted, so all infrastructure components are virtual. We use the tools made available by our cloud hosting provider AWS in order to track those virtual resources. Any changes to our infrastructure are assessed to determine any additional exposure they might afford to attackers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We limit ourself to using widely used and supported tools and services to ensure vulnerabilities are quickly resolved. We deploy any patches as soon as they are available. We monitor a variety of online industry sources that document new vulnerabilities including CVEs.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We keep extensive logs and metrics of our systems to identify unusual activity. In cases where unusual activity is detected we will isolate the system from the rest of the network. We respond to incidents as soon as they are detected.
Incident management type
Supplier-defined controls
Incident management approach
We have pre-defined steps for resolving incidents such as outages or intrusions. Users can report any incidents via our support team. In cases where an incident may impact users, we will provide a summary of the incident and steps taken to mitigate its impact, as well as what we are doing to prevent any reoccurrence.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2000 per transaction per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
All functionality except download and distribution

Service documents

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