Becrypt Ltd

Paradox Edge Hosted Management Service

Paradox is a secure Cloud Access desktop platform, developed with and widely deployed across UK Government for securely accessing Cloud based services. Paradox provides an intuitive hosted end user platform for accessing Public or Private Cloud resources, supporting identity management and segregation between infrastructure management and business service delivery.


  • Optimised to support rapid piloting of new Cloud Services
  • End-end offering includes both management infrastructure and client
  • Intuitive browser-based end-user device platform
  • Simple Web-based estate management reporting.
  • Supports separation of infrastructure management and service delivery
  • From Enterprise Office 365 to bespoke hosted Web Apps
  • Compatible with common VDI & VPN clients
  • Automates application, audit, patch and incident management.
  • Supports remote attestation and federated device identity.
  • Supports device and user identity management.


  • Low-cost route for adopting an end to end Cloud Infrastructure
  • Allows rapid feasibility testing and infrastructure deployment.
  • Intuitive user experience aids user adoption process
  • Accredited security architecture minimizes business risk and cost of ownership
  • Simplifies accreditation through reuse of deployed architecture


£20 per unit per month

Service documents


G-Cloud 11

Service ID

5 9 7 2 1 7 9 7 0 5 3 1 1 3 8


Becrypt Ltd

Stephen Simm

+44 (0) 845 838 2050

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints The Paradox platform is a light-weight operating system on the endpoint for secure access of Cloud services.

The platform is optimised for network connected devices.
System requirements
  • Service does not include business applications e.g. Office, Docs, Oracle
  • Does not include any VPN licensing costs

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Respond within the working hour 09:00 hrs to 17:30 hrs weekdays.
Out of hours support available on request.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Core support hours are Monday to Friday 0900 hrs to 1730 hrs
Incident response time for a 'Critical Priority 1' is 15 mins (telephone only)
Incident response time for a 'High Priority 2' is 1 hour
Incident response time for a' Medium Priority 3' is 2 hours
Incident response time for a 'Low priority 4' is 24 hours
Service level availability is 99.95%
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started To ensure effective customer engagement customers are assigned a Nominated Support Engineer (NSE). The NSE will work with the customer’s in-house team to understand the deployed environment and coordinate service adoption.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Business application data is not retained by service.
Service Management information may be exported from the service for retention by customer.
End-of-contract process Service will run as normal until contract end date
Customer instances of service are removed, and obsolete management information deleted.
No additional costs incurred for service termination

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface Management dashboard to determine policies and access rights.
Accessibility standards None or don’t know
Description of accessibility Service is accessibility from any web connected end point device
Accessibility testing Paradox has been tested for accessibility standards by HMG
Customisation available Yes
Description of customisation End user desktop is fully customisable.
End user look and feel is fully customisable.
End user access rights are fully customisable.
Customisation's can be completed by Becrypt or the end customer administrators.


Independence of resources Hardware resources and network bandwidth auto-scale. Network bandwidth is also load-balanced between multiple nodes to provide traffic management.


Service usage metrics Yes
Metrics types Detailed metrics available on request
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Not applicable
Data export formats Other
Other data export formats Not applicable
Data import formats Other
Other data import formats Not applicable

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% service availability
Approach to resilience Available on request
Outage reporting Email alerts to end customers nominated points of contact

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels The Becrypt Management platform is logically separate from the Paradox hosted service. Dedicated Administrators have separate credentials with a configurable security policy for administering the system.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Regularly convened multi-disciplinary Security Committee with Board-level representation owns responsibility for overseeing the application and monitoring of appropriate standards and best practice.
Information security policies and processes NCSC Principles of Cloud Security.
Cyber Essentials +
Security Committee responsible for Board-level reporting.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All configuration and change management processes are aligned to 27001.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Becrypt's vulnerability scanning policy documents the process and how vulnerabilities are proactively detected and remediated in a timely fashion.
Becrypt performs automated vulnerability scanning on a monthly basis.
Patch management occurs within one month for critical patches. Non critical patches are bundled as 3 monthly updates.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Becrypt actively monitor the service in line with the former NCSC Good Practice Guide 13
Incident management type Supplier-defined controls
Incident management approach Becrypt Incident Management Processes are aligned to ISO27001 as referenced in NCSC Cloud Security Principles.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £20 per unit per month
Discount for educational organisations No
Free trial available No

Service documents

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