Paradox Edge Hosted Management Service
Paradox is a secure Cloud Access desktop platform, developed with and widely deployed across UK Government for securely accessing Cloud based services. Paradox provides an intuitive hosted end user platform for accessing Public or Private Cloud resources, supporting identity management and segregation between infrastructure management and business service delivery.
- Optimised to support rapid piloting of new Cloud Services
- End-end offering includes both management infrastructure and client
- Intuitive browser-based end-user device platform
- Simple Web-based estate management reporting.
- Supports separation of infrastructure management and service delivery
- From Enterprise Office 365 to bespoke hosted Web Apps
- Compatible with common VDI & VPN clients
- Automates application, audit, patch and incident management.
- Supports remote attestation and federated device identity.
- Supports device and user identity management.
- Low-cost route for adopting an end to end Cloud Infrastructure
- Allows rapid feasibility testing and infrastructure deployment.
- Intuitive user experience aids user adoption process
- Accredited security architecture minimizes business risk and cost of ownership
- Simplifies accreditation through reuse of deployed architecture
£20 per unit per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
+44 (0) 845 838 2050
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
The Paradox platform is a light-weight operating system on the endpoint for secure access of Cloud services.
The platform is optimised for network connected devices.
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Respond within the working hour 09:00 hrs to 17:30 hrs weekdays.
Out of hours support available on request.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Core support hours are Monday to Friday 0900 hrs to 1730 hrs
Incident response time for a 'Critical Priority 1' is 15 mins (telephone only)
Incident response time for a 'High Priority 2' is 1 hour
Incident response time for a' Medium Priority 3' is 2 hours
Incident response time for a 'Low priority 4' is 24 hours
Service level availability is 99.95%
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||To ensure effective customer engagement customers are assigned a Nominated Support Engineer (NSE). The NSE will work with the customer’s in-house team to understand the deployed environment and coordinate service adoption.|
|End-of-contract data extraction||
Business application data is not retained by service.
Service Management information may be exported from the service for retention by customer.
Service will run as normal until contract end date
Customer instances of service are removed, and obsolete management information deleted.
No additional costs incurred for service termination
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Accessibility standards||None or don’t know|
|Description of accessibility||Service is accessibility from any web connected end point device|
|Accessibility testing||Paradox has been tested for accessibility standards by HMG|
|Description of customisation||
End user desktop is fully customisable.
End user look and feel is fully customisable.
End user access rights are fully customisable.
Customisation's can be completed by Becrypt or the end customer administrators.
|Independence of resources||Hardware resources and network bandwidth auto-scale. Network bandwidth is also load-balanced between multiple nodes to provide traffic management.|
|Service usage metrics||Yes|
|Metrics types||Detailed metrics available on request|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Not applicable|
|Data export formats||Other|
|Other data export formats||Not applicable|
|Data import formats||Other|
|Other data import formats||Not applicable|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||99.95% service availability|
|Approach to resilience||Available on request|
|Outage reporting||Email alerts to end customers nominated points of contact|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||The Becrypt Management platform is logically separate from the Paradox hosted service. Dedicated Administrators have separate credentials with a configurable security policy for administering the system.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials Plus|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Regularly convened multi-disciplinary Security Committee with Board-level representation owns responsibility for overseeing the application and monitoring of appropriate standards and best practice.|
|Information security policies and processes||
NCSC Principles of Cloud Security.
Cyber Essentials +
Security Committee responsible for Board-level reporting.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||All configuration and change management processes are aligned to 27001.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Becrypt's vulnerability scanning policy documents the process and how vulnerabilities are proactively detected and remediated in a timely fashion.
Becrypt performs automated vulnerability scanning on a monthly basis.
Patch management occurs within one month for critical patches. Non critical patches are bundled as 3 monthly updates.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Becrypt actively monitor the service in line with the former NCSC Good Practice Guide 13|
|Incident management type||Supplier-defined controls|
|Incident management approach||Becrypt Incident Management Processes are aligned to ISO27001 as referenced in NCSC Cloud Security Principles.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£20 per unit per month|
|Discount for educational organisations||No|
|Free trial available||No|