Data Warehouse Cloud
Provision of Cloud Ready Data Warehouse Cloud instance for SAP Data Warehousing. This is a SAP managed instance which has all features of a SQL database which is enabled and can be used for government purposes.
Features
- Real time Data Acquisition
- Real time reporting
- Data Temperature Management
- Data Warehouse Tooling
- Connects to many data sources
- Provides Extraction, Transformation and Loads
- Cloud Infrastructure and Services
- Pro-active managed Services
Benefits
- Fast Data Warehouse Reporting
- Reduces Solution Implementation Costs for SAP Application
Pricing
£0.85 to £0.85 a unit a month
- Education pricing available
- Free trial available
Service documents
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Framework
G-Cloud 12
Service ID
5 9 6 4 6 5 1 9 1 3 3 6 0 8 0
Contact
SAP UK Ltd
David Dinsdale
Telephone: +44 7880 469556
Email: UKPublicSector@sap.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Data Extracts from SAP Sources
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- Limited to supported hardware configuration listed in the Product Availability Matrrix
- System requirements
- Browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Different ticket priorities have different response times, but the maximum response time for a Priority 1 ticket is 4 hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Through the serice.sap.com website
- Web chat accessibility testing
- Unknown
- Onsite support
- Yes, at extra cost
- Support levels
-
1. Very High - A support message is priority one if the problem has very serious consequences
for normal business transactions and prevents urgent,
business-critical work from being performed. The message requires
immediate processing because the malfunction can cause serious
losses.
2. High - A support message is priority two if normal business transactions in a
production
system are seriously affected and prevent necessary
tasks from being performed.
3. Medium
4. Low - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We provide a Free Technical Academy whilst the customer is in the Pre-Sales Stage. Also, there are a number of free SAP courses available online.
License subscription price (incl. Enterprise Support), Cloud Infrastructure
and Services and Pro-active managed Services. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- We do a HANA database Copy or a Full Environment Copy.
- End-of-contract process
- The Linux VM is terminated and deleted. The database is terminated and deleted with witness documentation.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Output from the Data Warehouse Cloud has been designed to work with mobile and desktop services leveraging SAP Analytics Cloud.
- Service interface
- Yes
- Description of service interface
- SAP Solution Manager can be optionally installed.
- Accessibility standards
- None or don’t know
- Description of accessibility
- Customers can optionally open the SAP Solution Manager connection to allow SAP support personnel to diagnose the problem.
- Accessibility testing
- Disability Discrimination Act (DDA) compliant
- API
- Yes
- What users can and can't do using the API
-
Privileged users can set up the service through the API
Privileged users can make changes through the API
any limitations to how users can set up or make changes through the API - API documentation
- Yes
- API documentation formats
-
- HTML
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- ETL can be customised and DWC includes a large number of development tools
Scaling
- Independence of resources
- Additional consumption units for VCPU and Memory can be purchased to scale up the Cloud based instance.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Yes - this is part of standard content
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data can be exported using Smart Data Integration to multiple database vendors
- Data export formats
- CSV
- Data import formats
-
- CSV
- Other
- Other data import formats
- Most Database Vendors
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Bonded fibre optic connections
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- The SLA is 99.9 up time with planned outages at the weekend.
- Approach to resilience
- SAP leverages Amazon Web Services Availability Zones which are unique physical locations with independent power, network and cooling. Each Availability Zone is comprised of one or more data centres and houses infrastructure to support highly available, mission-critical apps. Availability Zones are tolerant to data centre failures through redundancy and logical isolation of services.
- Outage reporting
-
All three:
a public dashboard,an API and email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- SAP’s comprehensive administrative user access management follows the principles of minimal authorization (the need-to-know principle) and segregation of duties. Administrative access to data processing systems in SAP STE is subject to strict requirements for personnel and is managed by an access management tool for cloud services.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- International Standards Agency
- ISO/IEC 27001 accreditation date
- 30/6/2015
- What the ISO/IEC 27001 doesn’t cover
- All components are covered.
- ISO 28000:2007 certification
- Yes
- Who accredited the ISO 28000:2007
- International Standards Organisation
- ISO 28000:2007 accreditation date
- 30/6/2015
- What the ISO 28000:2007 doesn’t cover
- All components covered.
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- SAP’s security framework focuses on the three cornerstones of secure products, operations, and the company (see the figure). Secure products put the focus on delivering software to our customers that meets the highest levels of security standards with continuous vigilance regarding vulnerabilities and rapid action to remediate issues. Secure operations add another layer to protect data at the level of internal networks, infrastruc-ture, and ecosystem and prevent security lapses within SAP’s internal operations. Secure company facilitates a culture of security at SAP, where employees and associ-ates understand their role in helping secure SAP and its customers for success in the digital economy.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- SaaS Model so all configuration and updates are controlled by SAP.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
SAP’s security-patch management process mitigates threats and vulnerabilities. SAP’s security team rates security patches based
on the Common Vulnerability Scoring System standard for operating systems, databases,and virtualization in cloud services. Critical
security vulnerabilities that might endanger SAP’s service delivery capabilities. Platform are patched on a priority basis normally on a weekly basis during the weekend. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Securing Cloud services undertakes sophisticated monitoring for malware protection and monitoring. Therefore, SAP has defined and implemented a malware management process with which we consistently and continuously ensure secure service delivery free of viruses, spam, spyware, and other malicious software. It comprises antimalware agent deployment, regular scans, and malware reporting processes.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
Incident management process that is aligned with the International
Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) 27035:2011 information security principles.
Security incidents are monitored and tracked by security specialists in cooperation with defined communication channels until resolved. A security breach involves the accidental or unlawful destruction, loss, alteration, or disclosure of customer personal data or confidential data. Or it may refer to a similar incident involving personal data for which a data processor is required under applicable law to provide notice to the data controller.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £0.85 to £0.85 a unit a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- For development only
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at UKPublicSector@sap.com.
Tell them what format you need. It will help if you say what assistive technology you use.