100 Percent IT Ltd

100 Percent IT Trusted Cloud for Government - Built on OpenStack (Secure Official over internet)

100 Percent IT's Trusted Cloud for Government provides secure virtual servers and storage. The service utilises 100 Percent IT's patent pending 'Trusted Cloud' technology to detect intrusions into the platform and take appropriate action, securing servers not only from hacking, but also from security lapses and human error.


  • Includes "Trusted Cloud" enhanced intrusion detection technology
  • Secure from external attack, security lapses and social engineering
  • All data stored in the UK, resilient across multiple datacentres
  • Fast SSD backed storage
  • ISO27001 managed infrastructure with 24/7 UK support
  • Very low or no contention for resources
  • VPN and private access circuits available for remote access
  • PSN compliance available on request
  • Hourly pricing available
  • Security-cleared staff available


  • Identify immediately unauthorised software on the host or VM
  • Platform is resilient to hacking and unauthorised internal intrusions
  • UK-based team avoids Data Sovereignty issues
  • High-performance storage and high availability with the latest technology
  • Easily flex services up and down in line with demand
  • Consistent performance through low contention supports demanding workloads
  • Open source platform allows low pricing
  • PSN compliance provides enhanced security
  • Flexible service through hourly billing supports short-term use
  • Able to process sensitive information


£0.0225 per virtual machine per hour

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

5 9 4 3 1 9 4 5 7 5 7 4 8 6 3


100 Percent IT Ltd

Alan Platt

+44 (0) 1635881881


Service scope

Service constraints
No constraints
System requirements
No specific systems requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to acknowledge all tickets within 5 minutes of submission. An engineer aims to respond to tickets within 4 hours during business hours. For customers without a 24/7 support contract, Engineers aim to respond to tickets within 24 hours at weekends.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Support response target time - for emergencies, we aim to respond within 1 hour.
For non-critical outages, we aim to respond within 4 hours.
Escallation path - if the fault cannot be resolved within the target time specified, 100 Percent IT will initially escalate to an on-call senior technician and then to a director.
Managed support and monitoring services are available on request.
We provide a named technical account manager for all G-Cloud customers.
Support available to third parties

Onboarding and offboarding

Getting started
Migration from existing services to 100 Percent IT's Public Cloud can be carried out by our technicians. We are also able to provide training and support on request.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers can download their data prior to the end of the contract. Alternatively, customer data can be downloaded onto a hard disk drive.
End-of-contract process
The customer has the ability to download their data at any time during the contract and this is included in the price.
The customer has the ability to make a snapshot of each entire virtual server and download the snapshot at any time.
Customers can also request that their data is delivered on physical disk.

Using the service

Web browser interface
Using the web interface
Full administration of the Public Cloud can be carried out through our web interface.
This includes creation and deletion of virtual servers, management of storage, management of networks, creation and management of server snapshots, management of firewalling and policy-driven networking.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
The interface is predominantly text. It is compatible with text-reader software, however this has not been explicitly tested for all pages.
Web interface accessibility testing
What users can and can't do using the API
All functions that can be carried out throught the web interface can be carried out through the versioned REST-based API.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation
API documentation formats
Command line interface
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
The command line client brings the command set of the various APIs together in a single shell with a uniform command structure.


Scaling available
Scaling type
  • Automatic
  • Manual
Independence of resources
Each account is given a quota that prevents excessive consumption of resources. Physical server resources are contended at very low rates or totally un-contended. This means that our virtual CPU cores have performance closely comparable with the underlying physical cores and the platform provides consistent performance even under demanding loads.
Usage notifications
Usage reporting


Infrastructure or application metrics
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
Server Security Dashboard
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
Virtual Machines
Backup controls
Customer can configure the system to take regular backups or snapshots as required.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Single datacentre with multiple copies
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Full virtual server encryption available, preventing any external access to applications or data, even by an authorised server admin.

Availability and resilience

Guaranteed availability
The service is guaranteed to operate 24 hours per day, 365 days per year. If the service level does not meet the Service Level Objectives set out in the SLA, we will provide the customer with a 100X Service Credit, subject to any limitations of this SLA.
Approach to resilience
Management infrastructure is either double or triple-redundant and compute servers always have sufficient hot-standby capacity to cope with simultaneous host server failures.

The 100 Percent IT cloud compute solution for Government is built on several Open Source systems including OpenStack (the leading Open Source IaaS framework) for compute and Ceph (the leading Open Source software defined storage solution).

The system uses triple redundancy for customer data and can optionally store data redundantly across multiple geographically diverse data centres that are over 80km apart.

Internet access is provided via multiple independent Tier 1 transit providers.

Full details are available on request.
Outage reporting
In the event of any problems, we send an email alert to affected customers with the reason for the outage and expected recovery time.

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Access is restricted to management interfaces using OpenStack Keystone token-based authentication.
APIs are only accessible via TLS-encrytped connections.

Support requests can be created via a TLS-encrypted connection to a support web interface after logging in with a username and password.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British Assessment Bureau (UKAS accredited)
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Auditing is not currently covered by STAR certification.
PCI certification
Who accredited the PCI DSS certification
Security Metrics
PCI DSS accreditation date
What the PCI DSS doesn’t cover
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
The ISO27001 Information Security Standard has been incorporated into 100 Percent IT's corporate governance. Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Servers are configured and managed using a scripted automation systems to eliminate human error and ensure repeatability. The configuration is tested in development before deployment to production systems.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Additionally, 100 Percent IT is a member of the EGI federation. Any security vulnerabilities identified by any members of the federation are assessed and all members are notified as appropriate. Security patches are deployed to a development and testing platform and then deployed to production once tested and validated.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Monitoring of anomalous usage patterns, including high levels of bandwidth / CPU loading is performed to automatically highlight unusual activity.
We perform log analysis on centralised log servers to detect unauthorised brute-force access or any prohibited behaviour that matches pre-defined heuristics.
We typically respond to a compromise within 1 hour to eliminate the vulnerability. Customers will be informed of any intrusion.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Cloud Security Alliance STAR policies are implemented to ensure industry best practise is followed. Additionally, we comply fully with the process defined by EGI CSIRT. Incidents are immediately reported to the local ECI CSIRT security response team. The compromised host or VM is isolated and affected customers informed. The compromised host or VM is analysed to understand the source and cause of the incident, the effected credentials and services and possible implications for the infrastructure. Following this, and incident closure report is sent, including lessons learned and resolution.
User can report incidents through normal support channels.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Virtualisation technologies used
KVM hypervisor
How shared infrastructure is kept separate
The KVM Hypervisor handles separation of user instances. User access to object storage is authenticated by the Keystone identity service as is access to management services via API or web interface.

On request we can also supply dedicated hardware for users.

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
Equipment is hosted in Equinix datacentres. Equinix is a Corporate Participant in the European Code of Conduct for Energy Efficiency in Data Centres programme. They recently won an award from the COC for adopting innovative technologies to improve data centre energy efficiency and reduce energy consumption.


£0.0225 per virtual machine per hour
Discount for educational organisations
Free trial available
Description of free trial
Free trials would typically be one month and can be customised based on customer requirements.

Service documents

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