On Call People

Electronic (Hospital) Group Management

On Call People is a comprehensive healthcare group management suite that creates tangible value by leveraging technology to improve provider interactions with peers, administrators, and the entire healthcare team.

Features

  • Secure Patient Sign-out System
  • Provider Management
  • Telephone Exchange
  • Smart Scheduling

Benefits

  • Real time hand off to your smart phone
  • Easy to add all your physicians info with one click
  • VOIP and SMS that facilitates communication
  • Complex schedules integrates directly with Exchange System

Pricing

£20 to £100 per licence per month

  • Education pricing available

Service documents

G-Cloud 10

593932585938266

On Call People

Hamza Jamil

07881606165

hamza.jamil@oncallpeople.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements
  • Pc/mac
  • Internet connectivity
  • IOS/Android Device

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Sev 1 - within 1 hour
Sev 2 - within 8 hours
Sev 3 - one business day
24x7
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Our support team are available 24x7 by free phone and email. We deal with severity based on a set criteria, ie sev 1 system is not available, sev 2 system is not available but there is a work around, sev 3 service is available but a fix is needed (ie bug). Our resolution times are then considered further based on the fault analysis, ie a bug may be fixed in the next update. we do have escalations and a paid for service for an enhance resolution time.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Software as a Service, can sign up directly or for enterprise need a sales rep to be involved. Training via user guide or enhance training is a paid option.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Via reports and we can supply a complete data set too.
End-of-contract process Data is held securely as required by rules of the country in which the user has signed up. After which the data is purged from our systems.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile app needs to be downloaded from Apple or Google. Our mobile app can be configured to work with MDM solutions like VMWAREs AirWatch. Functionality is limited on mobile device, ie not all features can be used given the screen real estate and hence not added.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing No user testing done.
API Yes
What users can and can't do using the API We have a number of API to interface with solutions such as EMR and billing solutions.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources We use Amazon Web Services, RDS(DB) which is designed to auto scale as needed.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide up time across our application
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Via reports
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99% up time excluding planned maintenance
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User profiles are linked to usernames.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 EY CertifyPoint
ISO/IEC 27001 accreditation date December 15, 2017
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date AWS
CSA STAR certification level Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover N/a
PCI certification Yes
Who accredited the PCI DSS certification PayPal
PCI DSS accreditation date PayPal
What the PCI DSS doesn’t cover N/a
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards HIPPA compliant
Information security policies and processes All customer data remains no accessible by us or any of our sub contractors except where needed for the application to do the needed action.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Solution is modular so any changes are rolled out in staging followed by a staggered approach in production. this gives us the ability to roll back without impacting the entire base.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach System is monitored 24x7 for any threats. we are hosted on AWS so patches come from them as needed. evaluated in staging and then pushed to production on our release cycle.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We use a number of measures and tools to monitor. issues are rated and patched according to level of risk.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Reporting is captured in either zendesk or jira depending on where the incident is raised. both systems are connected to ensure no duplication.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20 to £100 per licence per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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