Liferay as a Service

Liferay as a Service provides a fully managed Liferay environment. We size your Liferay environment according to your needs, we set it up, run it, monitor it 24x7 and proactively manage it and support you. As Liferay experts, we do the technical details where you can focus on your business.


  • Dedicated and optimized for Liferay Portal
  • Redundant clusters for high availability
  • Integration with code quality checks
  • Infrastructure independant managed hosting services
  • Automated management and customisation
  • Reliable Deployments with CI, DTAP and automation
  • Suitable for all Liferay versions and editions including Liferay DXP


  • Scalable to start small and grow as you need
  • Reduce Total Cost Ownership
  • Support and monitoring by experts 24x7
  • Customised setup with full life-cycle performance
  • Full life-cycle service for maximum and longterm performance
  • Liferay Certified Hosting Solution


£1 per user

  • Free trial available

Service documents

G-Cloud 9



John Baker

0845 643 4370


Service scope

Service scope
Service constraints Customised only to Liferay software
System requirements
  • Liferay Community Edition
  • Liferay DXP

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible None
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Support levels vary depending on the customer requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Set up and training will be depending on the customer requirements. Documentation is available to facilitate on-boarding process.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Some Liferay portlets allow you to export or import portlet data. These include many of Liferay’s collaborative applications, such as the Blogs, Wiki, and Message Boards portlets. To export or import portlet data, click on the gear icon of your portlet and select Export/Import. Exporting portlet data produces a .lar file that you can save and import into another portlet application of the same type. To import portlet data, you must select a .lar file. Be careful not to confuse portlet-specific .lar files with site-specific .lar files.
End-of-contract process PaaS will become inactive and will be required to change platform provider to ensure the site stays live. We can offer the transition to different provider at a additional cost. The customer will own Liferay codebase and have complete control.

Using the service

Using the service
Web browser interface Yes
Using the web interface UI to provision users on to the platform and request for necessary hardware.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing None
What users can and can't do using the API RESTful
API automation tools Puppet
API documentation Yes
API documentation formats Open API (also known as Swagger)
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface -


Scaling available Yes
Scaling type Manual
Independence of resources We have ability to provide dedicated private environments.
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Firelay

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls Backups of your data each night (CET). The retention time for these backups is 7 days. You can inspect which backups are available for your Platform by looking in the 'Backups'-section of the management dashboard.
Datacentre setup Single datacentre with multiple copies
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99,9% Guaranteed Uptime and service credits will be provided if not maintained.
Approach to resilience Available on request
Outage reporting Public dashboard by logging in to the platform.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Limited access over dedicated link, enterprise or community network and its assured by independent testing of implementation,
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International
ISO/IEC 27001 accreditation date 1/02/2017
What the ISO/IEC 27001 doesn’t cover Na
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 01/12/2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Na
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The platform is hosted on a ISO-27001 certified infrastructure. We keep no track of data that is in your platform except for the storage of these data in databases needed to make the solution work in the first place. For more information about how we handle your data please refer to our Terms of Service Article 17. Personal data protection and data security.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach User defined and access through dashboard.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All inclusive support with security updates and follow ISO code of practise.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All incidents are investigated immediately if it will impact the platform.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incidents can be reported and showing through dashboard.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £1 per user
Discount for educational organisations No
Free trial available Yes
Description of free trial 15 days free trial on the cloud platform


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