Ixis IT Limited

Drupal Security Updates and Security Patches

Ixis's experienced support engineers will keep your Drupal site secure via our UK based 24/7 ITIL Service Desk. We'll apply Drupal security updates and deploy the changes ready for testing.

Features

  • Fully Managed 24/7 UK ITIL led based support service
  • Web support ticketing system
  • Simple on-boarding and migration process
  • Comprehensive monitoring
  • Extensive public sector expertise
  • Fixed cost, no time restriction
  • Non-urgent updates rolled out every week as released

Benefits

  • Assurance that the application is secure and up-to date
  • Economical model
  • Single point of contact for security updates
  • Extensive experience of Drupal 6,7 and 8
  • Dedicated Support Team
  • Compliments any in-house development team
  • Acquia Certified team

Pricing

£400 per unit per month

  • Education pricing available

Service documents

G-Cloud 10

592178092840217

Ixis IT Limited

Dan Pala

01925320041

quotes@ixis.co.uk

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Ixis are ISO 9001 Certified ensuring consistent process is achieved
and followed.
All change request are performed in a QA/stage environment for client testing and sign off prior to Go Live.
The Ixis Support Service is ITIL led, and our Service Desk will ensure
that the performance and availability of your system is maintained 24
hours a day

Security testing

Security testing
Security services Yes
Security services type
  • Security testing
  • Security incident management
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Our support covers any Drupal based applications developed by the buyer or 3rd party supplier.

We utilise a web accessible ITIL driven service support desk.

Supported Hosting Services:
Amazon Web Services (AWS)
Platform.sh
Azure

Service scope

Service scope
Service constraints Health Check Site Audit must have been undertaken by Ixis.

We are flexible with our approach and staff work remotely to provide support

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard service operates between 8:30am - 6pm Monday to Friday.
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Support levels We provide a single level of Drupal security support

Flat rate per unit of £400 per month

We provide an ITIL qualified service desk manager (SDM).

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £400 per unit per month
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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