AIMES Management Services Limited

ZEBRA Healthcare Technology Solutions-- Secure NHS Version

Zebra Workforce Technology has been developed by health care professionals with considerable experience to provide all-encompassing, configurable, modular and interconnected, interoperable platform for integrated workforce deployment functions with the aim of remediating these deficiencies.

Features

  • Staff Records: to store HR information
  • E-rostering system: to provide advanced rostering solution
  • Expenses management
  • Leave and absence management
  • Payroll reporting
  • Key performance indicator analytics
  • Acuity and dependency
  • Temporary staff module
  • Interface for third-party systems including temporary staff systems
  • Interface for third-party systems including temporary staff systems

Benefits

  • All encompassing system covering Nursing & Midwifery, Medical & Dental
  • Modular architecture allowing interface with third party systems
  • Configurable platform
  • Integration with NHS ESR
  • Compliant with NHSI and NHS technical specification
  • Facilitates achievement and demonstration of NHSI defined Meaningful Use Standards
  • Free from legacy layers

Pricing

£32500 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 9 0 8 7 7 1 3 9 7 5 6 7 5 0

Contact

AIMES Management Services Limited

John Loftus

+44 (0) 1519059728

john.loftus@aimes.net

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
N/A
System requirements
Anti-virus technology for virtual machines

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 Issue — 1 elapsed hour; Priority 2 Issue — 2 elapsed hours; Priority 3 Issue — 8 elapsed hours; Outside Business hours: Priority 1 Issue — 2 elapsed hours; Priority 2 Issue — 4 elapsed hours; Priority 3 Issue — 12 elapsed hours;
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Client Specific, AIMES offers a number of support packages based on client specific requirements. These range from our PAYG IT Support package up to our Platinum Support package. PAYG IT Support offers entry-level support with break / fix only on all named servers, or systems required that are outlined in the support contract. Our Platinum Support package offers fully managed service of the entire infrastructure stack. This includes management, administration and support of all hardware and systems tailored to include as many named servers, or systems required that are in the support contract.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training, online training, or user documentation provided
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
AIMES cloud platform allows easy migration between environments and AIMES commits to providing the same level of support and management to assist the client in the off-boarding process at contract end.
End-of-contract process
Use of software for duration of contract term.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The system can be fully customised with the users creating their own Study Management Areas. Each Study Management area can be configured within a 12x8x8x3 matrix structure.

Scaling

Independence of resources
AIMES’ Capacity management planning is controlled under our Information security management system (ISMS)

The purpose of our capacity management process is to ensure the continuous availability of services through capacity planning, monitoring and management.

This ensures that the required capacity for any given system is always available and that upgrades and improvements to the clients systems can be implemented to ensure that adequate capacity exists and resource requirements are planned for and controlled

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
All data can be exported into excel supported file formats.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
XLSX
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.96%
Approach to resilience
Tier 3 equivalent Data Centre -Concurrently maintainable: 99.99 % Availability • Enables planned activity without disrupting computer hardware operation. AIMES facilities are designed and specified to ensure that planned activity can be undertaken without any disruption to computer hardware. • Resilient power infrastructure. AIMES design specification for the DC facilities provides for 2N resiliency on the power infrastructure and N+1 on all other components and multiple Low Voltage path options with a dual A & B feeds which are available for all racks. • We also have resilient internet connectivity, setup in an auto-failover configuration and involving diverse routes and providers:
Outage reporting
Twitter, Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Administrative and management networks are physically separate from other staff networks, within our secure NOC. Technical Staff access is strictly controlled as part of our ISO27001 audited ISMS.

Client management access is via 2FA client VPN.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNV GL Business Assurance UK Limited
ISO/IEC 27001 accreditation date
01 September 2017
What the ISO/IEC 27001 doesn’t cover
AIMES ISO/IEC 27001 certification covers the provision of secure application hosting including hosting business applications, high performance Computer processing and Data Storage and Manipulation.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • NHS DSP Toolkit Complience
  • IG SoC,Commercial N3/HSCN provider
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Management reviews

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
AIMES configuration and change management processes is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas.

In brief, configuration and change management processes are assessed for potential security impact and tracked through their lifetime via our online business management solution.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
AIMES vulnerability management process is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas.

Specific details of the vulnerability management process will be made available during the contract negotiation stage.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
AIMES protective monitoring process is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas.

Specific details of AIMES protective monitoring process will be made available during the contract negotiation stag
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
AIMES incident management process is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas. Specific details of AIMES incident management process will be made available during the contract negotiation stage.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Pricing

Price
£32500 per licence per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Trial periods can be arranged as part of PoC analysis. These periods are usually incorporated into a longer contract.

Service documents

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