AIMES Management Services Limited

ZEBRA Healthcare Technology Solutions-- Secure NHS Version

Zebra Workforce Technology has been developed by health care professionals with considerable experience to provide all-encompassing, configurable, modular and interconnected, interoperable platform for integrated workforce deployment functions with the aim of remediating these deficiencies.

Features

  • Staff Records: to store HR information
  • E-rostering system: to provide advanced rostering solution
  • Expenses management
  • Leave and absence management
  • Payroll reporting
  • Key performance indicator analytics
  • Acuity and dependency
  • Temporary staff module
  • Interface for third-party systems including temporary staff systems
  • Interface for third-party systems including temporary staff systems

Benefits

  • All encompassing system covering Nursing & Midwifery, Medical & Dental
  • Modular architecture allowing interface with third party systems
  • Configurable platform
  • Integration with NHS ESR
  • Compliant with NHSI and NHS technical specification
  • Facilitates achievement and demonstration of NHSI defined Meaningful Use Standards
  • Free from legacy layers

Pricing

£32500 per licence per year

  • Free trial available

Service documents

G-Cloud 11

590877139756750

AIMES Management Services Limited

John Loftus

+44 (0) 1519059728

john.loftus@aimes.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints N/A
System requirements Anti-virus technology for virtual machines

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 1 Issue — 1 elapsed hour; Priority 2 Issue — 2 elapsed hours; Priority 3 Issue — 8 elapsed hours; Outside Business hours: Priority 1 Issue — 2 elapsed hours; Priority 2 Issue — 4 elapsed hours; Priority 3 Issue — 12 elapsed hours;
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Client Specific, AIMES offers a number of support packages based on client specific requirements. These range from our PAYG IT Support package up to our Platinum Support package. PAYG IT Support offers entry-level support with break / fix only on all named servers, or systems required that are outlined in the support contract. Our Platinum Support package offers fully managed service of the entire infrastructure stack. This includes management, administration and support of all hardware and systems tailored to include as many named servers, or systems required that are in the support contract.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training, online training, or user documentation provided
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction AIMES cloud platform allows easy migration between environments and AIMES commits to providing the same level of support and management to assist the client in the off-boarding process at contract end.
End-of-contract process Use of software for duration of contract term.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
API No
Customisation available Yes
Description of customisation The system can be fully customised with the users creating their own Study Management Areas. Each Study Management area can be configured within a 12x8x8x3 matrix structure.

Scaling

Scaling
Independence of resources AIMES’ Capacity management planning is controlled under our Information security management system (ISMS)

The purpose of our capacity management process is to ensure the continuous availability of services through capacity planning, monitoring and management.

This ensures that the required capacity for any given system is always available and that upgrades and improvements to the clients systems can be implemented to ensure that adequate capacity exists and resource requirements are planned for and controlled

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach All data can be exported into excel supported file formats.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats XLSX
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.96%
Approach to resilience Tier 3 equivalent Data Centre -Concurrently maintainable: 99.99 % Availability • Enables planned activity without disrupting computer hardware operation. AIMES facilities are designed and specified to ensure that planned activity can be undertaken without any disruption to computer hardware. • Resilient power infrastructure. AIMES design specification for the DC facilities provides for 2N resiliency on the power infrastructure and N+1 on all other components and multiple Low Voltage path options with a dual A & B feeds which are available for all racks. • We also have resilient internet connectivity, setup in an auto-failover configuration and involving diverse routes and providers:
Outage reporting Twitter, Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Administrative and management networks are physically separate from other staff networks, within our secure NOC. Technical Staff access is strictly controlled as part of our ISO27001 audited ISMS.

Client management access is via 2FA client VPN.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DNV GL Business Assurance UK Limited
ISO/IEC 27001 accreditation date 01 September 2017
What the ISO/IEC 27001 doesn’t cover AIMES ISO/IEC 27001 certification covers the provision of secure application hosting including hosting business applications, high performance Computer processing and Data Storage and Manipulation.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • NHS DSP Toolkit Complience
  • IG SoC,Commercial N3/HSCN provider
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Management reviews

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach AIMES configuration and change management processes is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas.

In brief, configuration and change management processes are assessed for potential security impact and tracked through their lifetime via our online business management solution.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach AIMES vulnerability management process is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas.

Specific details of the vulnerability management process will be made available during the contract negotiation stage.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach AIMES protective monitoring process is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas.

Specific details of AIMES protective monitoring process will be made available during the contract negotiation stag
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach AIMES incident management process is managed as part of our ISO 27001 Information Security Management System (ISMS) and is independently audited on an annual basis by Bureau Veritas. Specific details of AIMES incident management process will be made available during the contract negotiation stage.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £32500 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Trial periods can be arranged as part of PoC analysis. These periods are usually incorporated into a longer contract.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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