Automated Intelligence Limited

AI.SYNCPOINT+

AI.SYNCPOINT+ is a solution that seamlessly integrates Outlook and SharePoint. AI.SYNCPOINT+ allows users to capture emails into SharePoint through simple drag and drop. In addition, AI.SYNCPOINT+ extends the functionality of SharePoint enhancing productivity and information governance.

Features

  • Drag and drop emails into SharePoint
  • Add, view and update content when offline
  • Compatible with SharePoint 2007/2010/2013/2016
  • Import / Export
  • Classification Hierarchy
  • Folder Disposition
  • Clipboard
  • Metadata Inheritance & Cascade
  • Compatible with Outlook 2010/2013/2016

Benefits

  • Access SharePoint content in Microsoft Outlook
  • Incorporate email management in SharePoint
  • Allows remote workers to take content off-line
  • Outlook rules used in determining where emails should be stored
  • Email attachments treated separately to the email body
  • Enhanced User adoption
  • Information management
  • Cost reduction
  • Enhanced functionality of SharePoint

Pricing

£2.60 to £3.60 per user per month

  • Free trial available

Service documents

G-Cloud 10

588109314707733

Automated Intelligence Limited

Fergus McIlduff

+44 (0) 28 9099 6118

sales@automated-intelligence.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to SharePoint & Outlook
Cloud deployment model Public cloud
Service constraints No
System requirements Please refer to product prerequisites within the service definition

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Please refer to Automated Intelligence Standard Terms and Conditions of Sale
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Please refer to Automated Intelligence Standard Terms and Conditions of Sale
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a variety of options including either online or onsite training. The service is delivered with full user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The service is a data gateway and does not hold any customer data. At the end of the contract, the service is simply switched off.
End-of-contract process Refer to the off-boarding summary provided within the service definition.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AAA
Accessibility testing We have tested our solution with external expert accessibility consultants. Our solution is also routinely tested against leading accessibility software eg. Dragon/Jaws.
API No
Customisation available No

Scaling

Scaling
Independence of resources The product is resilience tested to ensure this does not occur.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach No data is held by this service.
Data export formats Other
Other data export formats
  • MSG
  • EML
  • XML
  • Native file format
Data import formats Other
Other data import formats
  • MSG
  • EML
  • Native file format
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Please refer to Automated Intelligence Standard Terms and Conditions of Sale
Approach to resilience Available on request.
Outage reporting N/a

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels AI support the underlying access control capability of the customer's infrastructure. This is then used to restrict access to management interfaces. Support channels are controlled through centralized communication channels governed by the customer.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Please refer to Automated Intelligence Standard Terms and Conditions of Sale

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach AI follow a rigorous service development process. This process ensures that all components of the service follow a well defined life-cycle. Components are constantly assessed for potential security impacts and follow a regular update cycle to ensure threats are removed.
Vulnerability management type Supplier-defined controls
Vulnerability management approach AI's service development procedures ensure that potential threats are identified at the first opportunity. Patches can be deployed at AI's discretion depending on the nature of the issue uncovered. AI source information related to potential threats from a range of sources including industry experts.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Potential compromises are identified through internal audit procedures and through liaising with industry sources. AI will respond immediately to high risk compromises by patching the service at the first opportunity.
Incident management type Supplier-defined controls
Incident management approach AI has rigorous processes for managing incidents and common events. Users can report either through their organisations own service desk or directly with AI if an appropriate support agreement is in place. Incident reports are delivered as per our standard support terms.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.60 to £3.60 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A free trial may be made available for a limited time period for a limited number of users.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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