Me Learning

Online staff training for Liquidlogic LAS, LCS and EHM

Online training for Liquidlogic systems. Reduce your training and support costs with our Liquidlogic e-learning suites. Developed in partnership with Liquidlogic and used by over 60 Liquidlogic customers our LCS, LAS and EHM suites are an excellent way to both keep staff updated and on-board new starters.
https://www.melearning.co.uk/products/systems-training/liquidlogic/

Features

  • Comprehensive reporting
  • Quick and easy to deploy
  • Remote access from any location
  • Scaleable to thousands of users
  • Secure
  • Integration with third-party systems
  • Classroom Booking & Scheduling
  • Single Sign On (SSO)

Benefits

  • Reduce training costs
  • Improve system data quality
  • Provide immediate access to training
  • Save staff and management time
  • Improve productivity

Pricing

£25 to £100 per person per year

  • Free trial available

Service documents

G-Cloud 11

586871974577094

Me Learning

Poppy Eager

01273499100

poppy.eager@melearning.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Me Learning Learning Management System (Blue LMS)
Cloud deployment model Private cloud
Service constraints None
System requirements Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday to Friday 08:00-17:00
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/a
Web chat accessibility testing Currently, Zendesk Chat is not WCAG compliant, however we are continuing to make improvements to get there. Our product team is working hard to ensure that we can find a solution that will meet these requirements for compliance, while maintaining the current user experience.
Onsite support Yes, at extra cost
Support levels Unlimited Phone and email support included in the costs.
A nominated account manager will be assigned for each customer
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We work with your project / training team to ensure the system is configured to meet the training needs of each user. We will configure the system for use and train your Admin staff on how to manage the system
Service documentation No
End-of-contract data extraction Export to csv
End-of-contract process The client is shown how to export any data they require before the system is disabled and data deleted

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is a mobile-friendly and all desktop features are also available on a mobile
API Yes
What users can and can't do using the API Create/Delete/Modify/Export users
Assign/withdraw users from courses
Create organisation hierarchy structure
Report on users progress with different criteria including CPD

You can't create courses using the API
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All courses can be customised and new courses can be created to match the configuration of the implemented system.
This is carried out by Me Learning and is chargeable based upon the Rate Card.

Scaling

Scaling
Independence of resources Our cloud based service has various thresholds assigned and when these thresholds are breached, the environment scales up and horizontally to ensure the response times are kept as agreed for all customers

Analytics

Analytics
Service usage metrics Yes
Metrics types Me Learning system is simple and easy to use. We have multiple predefined reports and a flexible Report Builder for custom reports. Reporting will be familiar to any user with LMS experience and even those without such experience will find it completely intuitive. There are a number of standard reports such as:
User details report,
Multiple user / course report,
Overall course completions,
Never logged in users.
Additionally, there are a number of graphical dashboard reports such as:
Compliance dashboard by user / course,
System usage dashboard
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Standard functionality enables admin to export data into csv format
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee 99.95% uptime for our system. There is no refund if SLA isn't met.
Approach to resilience Available on request
Outage reporting Email alerts to all our customers

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is restricted through IP and ports lockdown. In addition, we use public key to provide access to management interfaces
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ACM
ISO/IEC 27001 accreditation date 01/08/2018
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials
Information security policies and processes The main board is responsible for defining the policies and ensure its implementation operationally. The key performance indicators for the board include the implementation of these policies and forensic analysis of security incidents

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a Change Control Board which is informed of every aspect of the project from the beginning. The change control board is presented with changes or requests for changes and must not only approve or disapprove, but issue directives on how change will be implemented. The Configuration Management plan presented to the CCB will contain:

Identify - What is it, assess security impact
Change control process - initiate, reporting
Process tracking log
Accountability
Library - documentation
Release - Go/no go decision based on risk assessment
Evaluate
Vulnerability management type Supplier-defined controls
Vulnerability management approach Besides regular pentesting, we engage a CREST approved provider to identity potential threats by analysing our code. Depending on the severity of the vulnerability, patches can be deployed within 8h. We also received our threat information from the CREST approved company on retainer.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have extensive logging built-in in our platform and combined with AWS monitoring, we can identify potential compromises. Once we find potential compromises, we engage our security department to analyse impact and mitigation recommendation. We would respond within 2h for any incidents.
Incident management type Supplier-defined controls
Incident management approach We have a clear processes for common events and based on workflow tools we have. Users can report incidents by email or phone and provide incident reports via email to our customers

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £25 to £100 per person per year
Discount for educational organisations No
Free trial available Yes
Description of free trial We provide a free evaluation version for up to two weeks

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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