Me Learning

Online staff training for Liquidlogic LAS, LCS and EHM

Online training for Liquidlogic systems. Reduce your training and support costs with our Liquidlogic e-learning suites. Developed in partnership with Liquidlogic and used by over 60 Liquidlogic customers our LCS, LAS and EHM suites are an excellent way to both keep staff updated and on-board new starters.
https://www.melearning.co.uk/products/systems-training/liquidlogic/

Features

  • Comprehensive reporting
  • Quick and easy to deploy
  • Remote access from any location
  • Scaleable to thousands of users
  • Secure
  • Integration with third-party systems
  • Classroom Booking & Scheduling
  • Single Sign On (SSO)

Benefits

  • Reduce training costs
  • Improve system data quality
  • Provide immediate access to training
  • Save staff and management time
  • Improve productivity

Pricing

£25 to £100 per person per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 8 6 8 7 1 9 7 4 5 7 7 0 9 4

Contact

Me Learning

Poppy Eager

01273091301

poppy.eager@melearning.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Me Learning Learning Management System (Blue LMS)
Cloud deployment model
Private cloud
Service constraints
None
System requirements
Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday to Friday 08:00-17:00
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/a
Web chat accessibility testing
Currently, Zendesk Chat is not WCAG compliant, however we are continuing to make improvements to get there. Our product team is working hard to ensure that we can find a solution that will meet these requirements for compliance, while maintaining the current user experience.
Onsite support
Yes, at extra cost
Support levels
Unlimited Phone and email support included in the costs.
A nominated account manager will be assigned for each customer
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We work with your project / training team to ensure the system is configured to meet the training needs of each user. We will configure the system for use and train your Admin staff on how to manage the system
Service documentation
No
End-of-contract data extraction
Export to csv
End-of-contract process
The client is shown how to export any data they require before the system is disabled and data deleted

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is a mobile-friendly and all desktop features are also available on a mobile
Service interface
No
API
Yes
What users can and can't do using the API
Create/Delete/Modify/Export users
Assign/withdraw users from courses
Create organisation hierarchy structure
Report on users progress with different criteria including CPD

You can't create courses using the API
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All courses can be customised and new courses can be created to match the configuration of the implemented system.
This is carried out by Me Learning and is chargeable based upon the Rate Card.

Scaling

Independence of resources
Our cloud based service has various thresholds assigned and when these thresholds are breached, the environment scales up and horizontally to ensure the response times are kept as agreed for all customers

Analytics

Service usage metrics
Yes
Metrics types
Me Learning system is simple and easy to use. We have multiple predefined reports and a flexible Report Builder for custom reports. Reporting will be familiar to any user with LMS experience and even those without such experience will find it completely intuitive. There are a number of standard reports such as:
User details report,
Multiple user / course report,
Overall course completions,
Never logged in users.
Additionally, there are a number of graphical dashboard reports such as:
Compliance dashboard by user / course,
System usage dashboard
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Standard functionality enables admin to export data into csv format
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We guarantee 99.95% uptime for our system. There is no refund if SLA isn't met.
Approach to resilience
Available on request
Outage reporting
Email alerts to all our customers

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access is restricted through IP and ports lockdown. In addition, we use public key to provide access to management interfaces
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ACM
ISO/IEC 27001 accreditation date
01/08/2018
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
The main board is responsible for defining the policies and ensure its implementation operationally. The key performance indicators for the board include the implementation of these policies and forensic analysis of security incidents

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a Change Control Board which is informed of every aspect of the project from the beginning. The change control board is presented with changes or requests for changes and must not only approve or disapprove, but issue directives on how change will be implemented. The Configuration Management plan presented to the CCB will contain:

Identify - What is it, assess security impact
Change control process - initiate, reporting
Process tracking log
Accountability
Library - documentation
Release - Go/no go decision based on risk assessment
Evaluate
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Besides regular pentesting, we engage a CREST approved provider to identity potential threats by analysing our code. Depending on the severity of the vulnerability, patches can be deployed within 8h. We also received our threat information from the CREST approved company on retainer.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have extensive logging built-in in our platform and combined with AWS monitoring, we can identify potential compromises. Once we find potential compromises, we engage our security department to analyse impact and mitigation recommendation. We would respond within 2h for any incidents.
Incident management type
Supplier-defined controls
Incident management approach
We have a clear processes for common events and based on workflow tools we have. Users can report incidents by email or phone and provide incident reports via email to our customers

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£25 to £100 per person per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We provide a free evaluation version for up to two weeks

Service documents

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