Pro2col Ltd

Thru Secure Enterprise-Class Managed File Transfer

Leading provider of cloud-native, enterprise grade, secure managed file transfer solutions. Designed as no-code, easy to use and built for iPaaS. Market-first technologies designed to tackle the most demanding and complex file transfer challenges. Event-driven architecture and asynchronous parallel processing improve performance, reliability and scalability.

Features

  • Subscription-based licence model
  • API-centric, native MFT extension of iPaaS
  • No code needed for configuration or management
  • Simple and fast partner onboarding
  • Guaranteed delivery of large file data and metadata sets
  • Publish-subscribe design
  • Detailed logging and reporting
  • Self-service web portal

Benefits

  • Cloud native, no provisioning software, hardware, no maintenance
  • Integration with leading iPaaS platforms using Thru native connectors
  • Onboard partners within minutes allowing faster decision making
  • Persistent delivery and secure file storage, checkpoint restart
  • Flexible and simple connections of file transfer flows
  • Single pane of glass management
  • Drill into file transfer and system activity, view granular details
  • Manage file transfers via self-service portal
  • Simplify partner organisations' onboarding and protocol endpoints
  • Web based configuration and management. Developer skill set not required

Pricing

£21,250.00 a server a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@pro2colgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 8 6 4 4 9 8 6 0 7 7 1 6 2 7

Contact

Pro2col Ltd G-Cloud Team
Telephone: ​0333 123 1240
Email: gcloud@pro2colgroup.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Planned maintenance to service will be communicated to users with notice period as specified in service terms and conditions.
System requirements
Thru provided as a managed service

User support

Email or online ticketing support
Email or online ticketing
Support response times
Four hour response from Level 1 support team.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Link from support page.
Web chat accessibility testing
NA
Onsite support
Yes, at extra cost
Support levels
Level 1-3
Technical Account Manager available
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onboarding and training session provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers have manual or automated processes for extracting their data. Upon service termination data is held for 30-days for customers to extract.
End-of-contract process
Upon notification of end of contract and reaching end of contract date, platform/site is disabled and data is retained for 30-days before being purged.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference
Service interface
Yes
Description of service interface
Administration dashboard
Accessibility standards
None or don’t know
Description of accessibility
Don't know
Accessibility testing
Don't know
API
Yes
What users can and can't do using the API
Refer to API documentation

https://www.thruinc.com/integration-api/
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Vanity URL, branding, basic web customisation

Scaling

Independence of resources
Platform is built to scale automatically

Analytics

Service usage metrics
Yes
Metrics types
Thru provides user, storage, files and transaction metrics.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Thru Inc.

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Via web browser (HTTPS), FTPS/SFTP or API
Data export formats
  • CSV
  • Other
Other data export formats
  • Native file format
  • Database audit records in CSV
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.99% uptime
Approach to resilience
Service is built in a highly available design with multiple instances of each component. More information upon request.
Outage reporting
A status page is provided - https://status.thruinc.com

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Via group mechanisms
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
NA
Information security policies and processes
NA

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration and changes are logged
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Firewall access is limited to security level personnel and change records are tracked and approved.
(WAF) filters HTTP traffic managed by Network Security team.
Inspection of web traffic and dynamically learning from flows to regulate legitimate and potentially malicious traffic.
Network security team performs weekly reviews of WAF reports to eliminate any false positive events.
IDS is deployed and configured to further protect Thru’s customer for all non-http traffic.
Configured to take automatic detect attack signatures and take preventative action.
Intrusion detection signatures are updated within 72 hours of release.
Protective monitoring type
Undisclosed
Protective monitoring approach
• Alert logics 24x7 global monitoring and threat management
• IMPERVA web application firewall security platform
• Qualys used for web application vulnerability and infrastructure scanning
• Fortify used for application security testing
• NTA Monitor Comprehensive security testing, external hacking, encryption and secure handling of client data.
Incident management type
Undisclosed
Incident management approach
• Thru has pre-defined processes for common events
• Users can report incidents via the usual channels
• Incident reports are provided when requested.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£21,250.00 a server a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
All functionality is included for up to 30-days. Extensions can be requested on a case by case basis.
Link to free trial
https://www.thruinc.com/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@pro2colgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.