twentysix Limited

Cloud Hosting & Website Design and Development

We offer comprehensive cloud hosting, website design and development services. twentysix's award winning website design and development phases include Discovery, Alpha, Beta and Live. Our large in-house .Net website development team are supported by expert user experience and website design specialists to deliver the best possible websites.

Features

  • Highly resilient, scalable architecture, technology agnostic
  • 24/7 hosting support with real time reporting
  • Post live website maintenance & support
  • Optional Agile or Waterfall based website design and development delivery
  • Responsive website design by device - mobile, tablet and desktop
  • Integration with cloud CMS platforms, e.g. Episerver and Umbraco CMS
  • Website build and development
  • User-centric website design
  • Wireframes and prototypes
  • Dedicated website testing and quality assurance

Benefits

  • Range of post-live website development support options available
  • Website development that gets the best from cloud technologies
  • Website design and development that supports your organisations digital goals
  • Accessible website design and development
  • Experienced website delivery team to fully support you
  • Delivery of powerful, easy-to-use, easy-to-learn CMS platforms
  • Efficient build and development approach ensuring rapid deployment
  • Website design that performs for your end users
  • Improved efficiencies from enhanced workflow and website administration
  • Full service for peace of mind across all requirements

Pricing

£350 to £875 per person per day

Service documents

Framework

G-Cloud 11

Service ID

5 8 5 3 2 4 5 2 0 3 0 5 9 9 6

Contact

twentysix Limited

Lorna Foott

0800 320 2626

Lorna.Foott@twentysixdigital.com

Service scope

Service constraints
Generally there are no service constraints, though this may change dependent on requirements
System requirements
Service may require a license

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLAs vary depending on client requirements. We can offer 24/7 support with quick turnaround responses if required.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/a - this is something that we are happy to offer if a client requires it but we have not provided any to date.
Onsite support
Yes, at extra cost
Support levels
Twentysix provides two core support levels and can also work to create bespoke support packages around our client’s needs.

For in-hours coverage you receive coverage within twentysix’s UK Office hours (9AM to 5:30PM, Monday to Friday).

For 24/7 support you will receive coverage within twentysix’s UK Office hours (9AM to 5:30PM, Monday to Friday) plus 24 hours support coverage - consisting of 15 and a half hours, out of hours coverage (17:30 to 09:00 the following day, Monday to Friday). In addition, you receive 24 hours support coverage on bank holidays and weekends.

SLAs govern guaranteed response times.

We can provide bespoke support packages to fit your needs.

Cost is dependent on the coverage and amount of hours support required.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We offer full on-boarding sessions with training on any hosting platform and associated services which we provide, this includes phyiscal meetings as well as documentation and webex/remote training/onboarding.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Via Confluence
End-of-contract data extraction
We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract. After agreement of a secure way in which to transfer data we commit to delivering that content to an agreed repository within an SLA'd timeframe.
End-of-contract process
We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract, as well as closing off the contract formally and ensuring that all contractual requirements have been met in relation to the closure of work. This is all done as either project cost or T&M depending on agreement.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Resources are strictly segregated to ensure that no client needs or requirements have the ability to impact others. More detail on how we accomplish this is available on request.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Various (Microsoft, Amazon)

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
Backup controls
Backups are managed manually through your client services liason within the agency.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
As a fully ISO 27001 certified development partner we ensure at the start of any project that mechanisms are agreed for the transfer of data between parties. This is hugely dependent on the buyers requirements; twentysix can usually find a way to deliver against any requirement that the buyer may have.
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
All of our services have a base level availability target of 99.90%, subject to the level of service taken out. This can be increased subject to requirements and costs.

Refunds are returned as service credits.
Approach to resilience
This is on a case by case basis dependent on client requirements - but could involve load balancing, replicated data, CDN or other technologies. Further information relating to our service resilience is available on request.
Outage reporting
Outage reporting is delivered via email alert or through public dashboard.

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Restriction can take place using a number of different mechanisms from IP restriction through to locked out accounts.
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
MQA, certificate 0549
ISO/IEC 27001 accreditation date
18/07/16
What the ISO/IEC 27001 doesn’t cover
Our entire Leeds organisation is covered by our ISO 27001 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information relating to our security policies is available upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
As part of our ISO 27001 certification, change control and configuration management is vitally important to twentysix. We have a change management process which we are happy to supply upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As part of our ISO 27001 certification vulnerability management is vitally important to twentysix. We run a risk identificiation & management based model for any identified vulnerability. Threats are generally identified through subscription to a number of services, including manufacturer/developer websites and email lists. Any fix is generally audited by our IT/IS team against the types of systems we are running internally. Depending on the findings of the IT/IS team, fixes are rolled out ASAP in line with internal and client requriements. We have a full vulnerability management process which we are happy to supply upon request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As part of our ISO 27001 certification, monitoring is vitally important to twentysix. We have a full monitoring process & procedure which we are happy to supply upon request.
Incident management type
Supplier-defined controls
Incident management approach
As part of our ISO 27001 certification, incident management is vitally important to twentysix. We have a full incident management plan which we are happy to supply upon request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Hyper-V
How shared infrastructure is kept separate
Logically seperated using Virtualization technology.

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£350 to £875 per person per day
Discount for educational organisations
No
Free trial available
No

Service documents

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