XMA Limited

XMA Microsoft Office 365 Enterprise E5 Suite

As part of our Digital Workspace technology portfolio, XMA provide O365E3 (Office apps and Exchange, Teams, IM, voicemail, video conferencing, SharePoint , team sites, OneDrive, Yammer, enterprise social networking, Encryption, DLP, Rights Management) plus Phone-System management, PSTN-Conferencing, Business-Intelligence, PowerBI-Pro, Analytics, Advanced-Threat Protection, Advanced-Security Management, Customer Lockbox, Advanced eDiscovery. www.microsoft.com/en-gb/microsoft-365/office-365

Features

  • Office on PCs, Macs, Windows, iOS Android tablets and phones
  • Unlimited storage for Email, calendaring, contacts, anti-virus and anti-virus
  • Microsoft Office Suite, Office Online and Office Apps
  • Email archive, legal hold, Advanced eDiscovery data leakage protection (DLP)
  • Advanced compliance tools, including rights management services and information protectio
  • IM, voice-video web-conferencing. Teams Meeting Broadcast 10,000 attendees
  • 1Tb of personal file storage and business intelligence analytics
  • Sync email, calendars, contacts and content for offline access
  • Team sites with 10Gb baseline storage plus 0.5Gb

Benefits

  • Business email through an up-to-date, familiar Outlook experience.
  • Accomplish more faster with a modern collaboration workplace.
  • Easily share files and co-author documents with teams and Office
  • Increase employee engagement with a corporate social network.
  • Professional digital story telling with Sway.
  • Access information from virtually anywhere and any device.
  • Move to cloud with easy management and task automation.
  • Host online meetings with audio, HD video and web conferencing.
  • Collaborate using instant messaging, voice calls, video conferences with dial-in.
  • Move PBX call management to the cloud.

Pricing

£30.77 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 8 5 2 5 4 1 0 5 8 9 9 3 1 7

Contact

XMA Limited Nancy Clayton-Schofield
Telephone: 0115 846 4000
Email: bidteam@xma.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
Our Service Descriptions are available at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx and https://docs.microsoft.com/en-gb/microsoft-365/enterprise/services-overview
System requirements
See https://products.office.com/en-GB/office-system-requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support Hours and SLAs
We are pleased to provide a 24x7 (including weekend and bank holidays) support service at no additional costs. We confirm that we will meet the following SLA requirements:

• <1-hour response time on critical issues
• <4 Hour response time on non-critical issues
• Critical issue resolved within 8-hours
• 24-hour incident resolution for non-critical issues
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Premier Support is available at further cost. https://www.microsoft.com/en-us/microsoftservices/support.aspx
Support available to third parties
No

Onboarding and offboarding

Getting started
The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Please see https://products.office.com/en-us/business/office-365-online-data-portability
End-of-contract process
Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its date. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452
Service interface
Yes
Description of service interface
The Office 365 Admin centre lets you manage all aspects of Office365 including set up, configuration, users, groups and licences. You can also continuously monitor Office 365 and view detailed reports to understand how people are using it.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Microsoft believes in transparency and ensuring that organisations have the information they need to understand how the products they use meet accessibility laws and standards. Office 365 apps on various platforms are designed with the requirements of EN 301 549, WCAG 2.0 AA and US Section 508 in mind, and we work with external suppliers under the U.S. Department of Homeland Services Trusted Tester Program to verify conformance to accessibility standards.
API
Yes
What users can and can't do using the API
Full API details are available online at dev.office.com
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Please see https://technet.microsoft.com/en-us/office/dn788774.aspx

Scaling

Independence of resources
Please see http://www.microsoft.com/en-us/download/details.aspx?id=54249

Analytics

Service usage metrics
Yes
Metrics types
Please see the Business admins section found here https://support.office.com/en-gb
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft Office 365 Enterprise E5 Suite

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks. Your organization’s files are distributed across multiple Azure Storage containers, each with separate credentials, rather than storing them in a single database.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
See https://products.office.com/en-us/business/office-365-online-data-portability
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Please see http://aka.ms/Office365TI and http://aka.ms/Office365CE

Availability and resilience

Guaranteed availability
http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
Approach to resilience
Please see http://aka.ms/Office365DR
Outage reporting
Via the service status portal

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Modern authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms, enabling sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication.

Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response.

Federated identity authentication - Users with federated identities are authenticated using Active Directory Federation Services 2.0 or other Security Token Services.

MFA for Office 365 - users are required to acknowledge a phone call, text, or an app notification on their smartphone after correctly entering their password.

https://technet.microsoft.com/en-us/library/office-365-user-account-management.aspx
Access restrictions in management interfaces and support channels
Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.

https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB

https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
30/03/2017
What the ISO/IEC 27001 doesn’t cover
Please see https://www.microsoft.com/en-us/trustcenter/compliance/iso-iec-27001
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
02/12/2011
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
None
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • ENISA IAF
  • EU Model Clauses
  • EU-U.S. Privacy Shield
  • ISO27018
  • SOC1
  • SOC2
  • FEDRAMP
  • FIPS 140-2
  • NIST 800-171

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
Information security policies and processes
The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Office 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others.
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running hundreds of thousands of servers in datacenters around the world.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Canter (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Please see http://aka.ms/Office365SIM

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£30.77 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Dependant on current Microsoft Offers

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.