3chillies

Website, App & API Hosting, Support and Maintenance

Fully managed, SLA-based support for Websites, Apps and APIs with Infrastructure as a Service and Platform as a Service options. Our support helps your business increase operational efficiency, maximise performance, and maintain a secure and reliable environment. UK business hours and 24x7 options available.

Features

  • Fixed-price support packages
  • Efficient incident management
  • Guaranteed response times and solution SLAs
  • PaaS hosting and support
  • IaaS hosting and support
  • Pro-active maintenance
  • 24x7 monitoring
  • Security and software patching
  • Full DevOps operations, build and release pipelines
  • Supported CMS platforms include Sitecore, Episerver and Umbraco

Benefits

  • Rapid response to incidents and support requests
  • Cost-effective support tailored to your business need
  • Reassurance and confidence that your investment is protected
  • Scalable cloud platform to respond to changing needs

Pricing

£760 to £900 a person a day

Service documents

Framework

G-Cloud 12

Service ID

5 8 3 6 1 8 4 8 1 4 0 6 5 1 0

Contact

3chillies Paul Spearman
Telephone: 01189 314196
Email: paul@3chillies.co.uk

Planning

Planning service
Yes
How the planning service works
We consult with clients to ensure the cloud hosting and support is tailored to their needs both, covering the most appropriate use of technology, availability, security, monitoring and SLA requirements.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We first carry out a full technical audit of the current solution. This is followed by an in-depth planning phase in which we work with our clients to design and plan the new platform, migration strategy and roll-back plan. Once agreed, we then carry on the migration (service and data) to the candidate live environment, followed by an in-depth test phase. Once signed off, we then carry out a migration to the live environment or live switch-over.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have a dedicated in-house test team and conduct tests during every phase of a project. Services include:
• Preparation of full test plans
• Automated and manual testing via dedicated
• Performance and load testing
• Accessibility testing
• Browser and device testing
• Failover, scaleability and DR testing
• Security testing

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide 24x7 or UK business hours support that is tailored to the individual needs of our clients.

Service scope

Service constraints
We do not provide clients with on-site support. All support is carried out remotely, from our office.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Average response times to high priority (P1) enquiries within 30 minutes (business hours). Weekend / out of hours - dependant on client requirements.

For customers providing critical services, a 24x7x365 service and tailored SLAs can be negotiated.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support costs and levels are tailored to individual client needs. However, all support packages will provide a guaranteed response time and SLA which will be negotiated and agreed with the client before support commences.

We have a dedicated support team, managed by a Support Manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£760 to £900 a person a day
Discount for educational organisations
No

Service documents