Dajon Data Management Ltd

Hosted Electronic Document Management

Dajon provides hosted, integrated paperless office solutions alongside leading-edge feature rich Electronic Document Management Systems, with advanced enterprise process workflow capabilities. Our digital electronic forms with embedded e-signatory technology are delivering integrated business process automation solutions, successfully increasing organisations productivity, end to end visibility, compliance and governance.

Features

  • Document Repository and Electronic forms
  • Optical Character Recognition
  • Indexing
  • Search and retrieval
  • Version Control
  • Document Stamping
  • e-signature
  • Workflow
  • E-mail Archiving
  • Document Lifecycle

Benefits

  • Reduce the handling and creation of paper documents
  • Reduce costs of producing and managing documents
  • Easy searching for documents - No Missing Paperwork
  • Work from any location with an Internet connection
  • Regulatory Compliance through version control
  • Automate Departmental Procedures
  • Reduction in storage space and labour costs
  • Reduce administrative overhead
  • Full audit trail gives Increased Compliance and Governance
  • Increases Productivity by up to 150%

Pricing

£10 per user

Service documents

G-Cloud 9

583348679749461

Dajon Data Management Ltd

Damien Andrews

02077323223

damien@dajon.co.uk

Service scope

Service scope
Service constraints Service is a browser-based system only.
System requirements
  • Microsoft IIS
  • Microsoft SQL 2008 R2 and above

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Same working day within working hours, unless urgent, which is responded to within an hour (urgent applicable to weekends).
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The four areas of support are:

Consulatative: Daily or poject rate dependent on scope of works etc.
average cost per project £5000.00

Training- This would have been agreed at the begining of the project.
Training days start at £650 per day.

Remote telephone / email Support part of the maintenance agreement.

Onsite Support daily rate of £950 per day.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training, online training and documentation (web-based) are all provided to assist users in using our service. Additional training can be provided for new users or to refresh users on the service.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Objects stored in the database are stored in a file repository that can be accessed through the file server. Identifying the files can be easily done by accessing the SQL database that stores the file location and associated indexes for the respective file. We will work with the client to extract the data efficiently and effectively.
End-of-contract process The standard contract includes extraction of data to either CSV files or the format in which data was held within the system.

Additional costs are incurred when data is to be imported into other systems.

Using the service

Using the service
Web browser interface Yes
Using the web interface The service is web driven and can be accessed by any modern browser that supports HTTPS. This can also be accessed on modern smartphone devices.
Web interface accessibility standard WCAG 2.0 A
Web interface accessibility testing The web interface has been designed to accomodate a user's systems accessibility customisations, including large text, high contrast and easy of navigation.
API Yes
What users can and can't do using the API API access is only applied by Dajon for the users to avoid any potential compromise or disruption to service.
API automation tools Other
Other API automation tools
  • SoapUI
  • VREST
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Resources are monitored in real-time, the hosted platform has dedicated allocated resources, which are not affected by other users of the service. Upon reaching resource depletion, additional resources is allocated to ensure continual, smooth service to be provided. Load-balancing is also utilised to ensure the performance is not constrained to the physical aspects of the hosting.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold DocuPhase

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machine
  • Files
  • SQL Database
  • Platform Customisations
Backup controls Dajon controls the backup to preserve integrity and consistency.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Tier 3: 99.98% uptime
Tier 4: 99.99% uptime
Approach to resilience Available on request
Outage reporting Public dashboard
Email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 12/05/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISMS
DPA

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All assets are audited and tested through its lifetime, any changes are tested and documented before live deployment.
For changes that affect configuration, this is tested and approved before live deployment.
Changes that may affect security are tested on a test platform with penetration testing before deployment.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All services are deployed on a restrict all then allow-based service to reduce any potential threats.
Patches are deployed on a test platform and tested upon release. Once it has passed the test platform, it is then deployed on the live service.
Potential threat information is received from credible sources including software manufacturer such as but not restricted to Microsoft, hardware manufacturer such as but not restricted to HP and from threat detection sources such as but not restricted to Trend Micro.
Protective monitoring type Undisclosed
Protective monitoring approach Any identified discrepancies are notified to the technical team immediately for immediate action. This is monitored 24 hours a day, 7 days a week for resolution.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach A pre-defined process for common events is prepared in the form of a management information report. Users report incidents via e-mail or phone, which is then escalated to the appropriate management personnel to respond.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Any compute, networking and storage are seperated between each organisation on the same infrastructure.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £10 per user
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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