Cisilion Limited

Cisilion HyperFlex Infrastructure

Cisilion provide customers with a range of services including cloud consultancy, professional services, ongoing support and managed services. Whether it's working with public cloud, hybrid cloud or private cloud deployments, Cisilion can provide expertise to design, implement, migrate and support your cloud solutions

Features

  • Increases business agility
  • Multiple use cases for a wide range of workloads
  • Supports All Flash or Hybrid configurations
  • Supports cloud mobility of applications
  • Reference architectures for enterprise worklaodsScale Compute and Storage independently
  • Scale Compute and Storage independently
  • Integrated Network fabric
  • Simplifies operations
  • Hyper-V and VMware compatible
  • Built for data centre and edge locations

Benefits

  • Reduces IT Silos
  • Simple to manage via common interfaces
  • Reduces rack power and cooling requirements
  • Self-healing architecture by replicating data
  • Complete Hypercovergence
  • Simple to manage via common interfaces
  • Always-on optimization and flexible scaling
  • Reduces rack power and cooling requirements
  • Self-healing architecture by replicating data

Pricing

£75000 per unit

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 8 1 5 3 1 8 3 5 7 9 2 0 1 1

Contact

Cisilion Limited

Debbie Richardson

01372 201145

drichardson@cisilion.com

Service scope

Service constraints
Updates to software and firmware will be required depending on supported versions, security fixes and patches. These are automated and do not affect the running of the services
System requirements
  • VSphere Licenses
  • Any applicable operating system licenses
  • HX Data platform license
  • Top of Rack switches for network integration
  • Windows Licenses depending on the hypervisor

User support

Email or online ticketing support
Email or online ticketing
Support response times
For Priority 1 requests are responded to immediately
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Cisilion can offer a number of service levels tailored to suit your businesses requirements. These can range from 8x5xNBD through to 24x7x4 on site response.
Each client will be allocated a Cisilion Account Team which will be made up of highly experienced Account Director, Cloud Consultant and Service Delivery Manager.
For incidents requiring technical support, the Cisilion Network operations team will provide support in a managed service engagement.
Support available to third parties
No

Onboarding and offboarding

Getting started
Onsite training and workshops are provided.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Data can be migrated from the platform to the replacement platform
End-of-contract process
As the hardware belongs to the client the hardware is retained

Using the service

Web browser interface
Yes
Using the web interface
Services are managed through the vSphere Web Client
Web interface accessibility standard
WCAG 2.1 A
Web interface accessibility testing
No testing completed.
API
Yes
What users can and can't do using the API
Cisco HyperFlex Systems RESTful APIs with HTTP verbs integrate with other third-party management and monitoring tools that can be configured to make HTTP calls. It enables authentication, replication, encryption, monitoring, and management of a HyperFlex system through an on-demand stateless protocol. The APIs allow for external applications to interface directly with the Hyperflex management plane.
API automation tools
OpenStack
API documentation
No
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
Complete environment management can be completed using the Power CLI via the Powershell console

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
User service adoption is at the clients discretion as they own the environment.
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
Customer specified options
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Cisco services where applicable

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Cisco HyperFlex has built in HA and resilience at the hardware and software layers to guarantee a certain level of availability.
Cisilion supply's SLA's based on individual customer requirements as part of a managed service proposition.
Approach to resilience
HyperFlex has resiliency built into the architecture, this includes:

Dual power, split across multiple PDU's
Dual homed connectivity to network fabrics
Virtualization software high availability
Outage reporting
Cisco HyperFlex can be configured to forward SNMP traps to external logging tools to report alerts.
Call home is also available for reporting via e-mail.

Identity and authentication

User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access is managed through users and group. It can also be integrated with Active directory
Access restriction testing frequency
At least once a year
Management access authentication
Dedicated link (for example VPN)
Devices users manage the service through
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The British Assessment Bureau
ISO/IEC 27001 accreditation date
19/08/2016
What the ISO/IEC 27001 doesn’t cover
Cisilion is covered for IT Industry standard ISO27001
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
ISO 9001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO27001
Cisilion internal policies are in place and available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All our services are aligned to the best practices set out in ITILv3 for key activities such as Change management for resolution of incidents, problems, service requests and changes. Where a change is identified, the change must documented with the reason , any known implications including security impacts, and any proposed times for the change . Changes are reviewed prior to implementation to ensure their awareness of the potential change. The potential change is then approved and the change can be made. Cisilion will work with the customer to determine the optimal time for change, scheduled maintenance and support operations.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Cisilion are notified about vulnerability patches when they are released by the vendors, we also subscribe to forums that provide information about potential vulnerabilities in the systems and services that we use. These are analysed and, where necessary, verified by our Infrastructure Team. Once a manufacturer releases a patch this will be deployed to the live environment as soon as possible
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As part of our ISO 27001 certification we follow the method of identifying potential security issues through penetration testing, which is undertaken both internally and, where appropriate, through approved third parties. When a potential compromise in the security of our systems and network is identified we investigate asap and provide a solution to the issue. If as a result of the tests it is determined that an actual incident has occurred, our incident management protocols commence immediately upon discovery, to enable rectification as soon as possible.
Incident management type
Supplier-defined controls
Incident management approach
All incidents can be logged via either , phone, email or online. Once a call has been successfully logged with the Service centre an incident\change number/ ticket number is issued, the calls with be managed in line with the agreed SLAs. Incidents are automatically escalated in accordance with our technical escalation process as time progresses to ensure there is no SLA breach. Customers will be able to track progress by phoning the service centre, e-mailing, and logging in to the Customer Portal. All incident reports will be available on the online portal or requested from the customer Service Delivery Manager.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Organisations can be kept apart at a cluster level or by integrating with NSX to micro segment workloads in clusters.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Yes through the vendor

Pricing

Price
£75000 per unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

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