Idox Software Ltd

Tascomi Trading Standards

Tascomi Trading Standards is a key functional area within Tascomi’s comprehensive Public Protection software solution.

Tascomi Trading Standards allows authorised users to access the system remotely, allowing them to fully benefit from the efficiencies available from Mobile Working.

Features

  • Mobile Working
  • Shared Services
  • Cloud-Based
  • Private Cloud
  • Managed Service
  • Hosted
  • Real-Time Reporting
  • Online Services
  • Agile Methodology
  • Digital Transformation

Benefits

  • Digitally transform service provision
  • Enable easy access to online services
  • Work on the move via any mobile device
  • Achieve economies of scale across a Shared Service
  • Managed Service with no support boundaries
  • No requirement for 3rd parties
  • No requirement for mobile working extensions
  • ISO 27001 accredited Private Cloud for complete data security
  • Constantly evolving solutions through Agile methodologies
  • Predictable ICT costs with no hidden extras

Pricing

£686.40 to £780 per user per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 8 0 8 6 6 8 9 7 3 0 3 4 1 6

Contact

Idox Software Ltd

Victoria MacManus

0845 119 6020

tenders@tascomi.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Tascomi Trading Standards is a comprehensive software solution which can be utilised individually or alongside a number of complimentary modules within Tascomi’s wider Public Protection software solution.
Cloud deployment model
Private cloud
Service constraints
No constraints
System requirements
Access to a modern web-browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Details available on demand.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
To ensure the best possible access to our support systems Tascomi provide the following communication channels for our customers:

• Phone – 0845 119 6020
• Email – support@tascomi.com
• Integrated Support

Tascomi telephone support is available as a minimum from Monday to Friday between 09:00 and 17:30 excluding Public Holidays.

Tascomi’s unique “Integrated Support” is a fast and efficient method of raising support calls, enabling users to raise a support call without leaving their current workflow. By clicking the “Help” button on the bottom right-hand side of their screen, which is available throughout the system, the support tool allows the user to:

• Choose the type of request; Bug, Enhancement, Question, Task
• Enter narrative describing the nature of the request, and
• Submit the request directly to our support system automatically raising a support call.

The user’s request is then acknowledge by email with the call reference number, which can then be monitored using the customer portal.

All support requests are logged and allocated a reference number and the call is only closed when the customer accepts the closure action. The priority of the call will be agreed with the customer and then monitored against our support targets.
Support available to third parties
No

Onboarding and offboarding

Getting started
The standard Tascomi implementation package would typically include the following service days;

• Project Management (onsite / remote)
• Configuration Consultancy
• Training and associated Documentation (onsite / remote)
• Data Migration
• Development
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
If a customer chooses to move to an alternative supplier and requires an extract of the data, Tascomi can provide this information in a standard format for a cost of £5,000.
End-of-contract process
Tascomi require customers to sign up for a minimum of a one year contract. In order to terminate the contract, Tascomi will require 6 months notice.

If a customer chooses to move to an alternative supplier and requires an extract of the data, Tascomi can provide this information in a standard format for a cost of £5,000.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Tascomi software is mobile by default and built using responsive technology. This enables users to enjoy the same experience regardless of the device in use.
Service interface
Yes
Description of service interface
Web browser interface.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Details available on demand.
API
Yes
What users can and can't do using the API
Tascomi solutions come complete with a full suite of API (RESTful) which allow for integration with compatible third party applications. Details available on demand.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Details available on demand.

Scaling

Independence of resources
Details available on demand.

Analytics

Service usage metrics
Yes
Metrics types
Details available on demand.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Details available on demand.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Details available on demand.
Approach to resilience
Details available on demand.
Outage reporting
Details available on demand.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Details available on demand.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BMTRADA
ISO/IEC 27001 accreditation date
04.03.2014
What the ISO/IEC 27001 doesn’t cover
Details available on demand.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Details available on demand.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Details available on demand.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Details available on demand.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Details available on demand.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Details available on demand.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£686.40 to £780 per user per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Tascomi is happy to provide a prospective customer with trial access to the services as part of the latter stages of the procurement prior to signing off the Call-Off Agreement. Typically the trail is set for a week’s duration and is provided for a couple of select users.

Service documents

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