ishelp.co.uk Ltd

Integrated Resource Management

The ISHelp Cloud/ICT based Internet of Things (IoT) Integrated Resource Management system provides public sector customers with the ability to track, monitor and manage assets and equipment via a secure web interface and mobile IOS/Android applications.

Features

  • Internet of Things (IoT)
  • Asset Tracking and Location Services
  • Conditional Monitoring of Assets and Equipment
  • Asset and Configuration Management
  • Secure Infrastructure and Private LoRaWAN Network
  • Exploitation of Cloud/ICT Technologies
  • Mobile Platforms and Information Security
  • Security Assurance and Device Encryption
  • COTS and MOTS Assets and Equipment
  • Information Segregation and Management

Benefits

  • Reduces Business Risk and Costs
  • Delivers Value for Money and Cost Benefit to the Customer
  • Delivers Business Process Efficiencies
  • Enables Exploitation of Cloud/ICT Technologies
  • Meets Security Assurance Requirements
  • Knowledge and Skills Transfer to Enhance Customer Team
  • Utilises COTS and MOTS Assets and Equipment
  • Enables Secure Data Mobility and Management
  • Enables Conditional Monitoring of Equipment
  • Reduces Deployment Times

Pricing

£12 to £240,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil.wheeler@ishelp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 8 0 1 5 0 8 5 0 0 3 7 5 4 4

Contact

ishelp.co.uk Ltd Phil Wheeler
Telephone: 07703098420
Email: phil.wheeler@ishelp.co.uk

Planning

Planning service
Yes
How the planning service works
ISHelp offers a coherent range of planning services including business analysis, solution design and security assurance that is both comprehensive in planning and cost effectiveness
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
By agreement with each client
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
ISHelp defines and sets out the planning path to implementation and transition whilst having full regard to legacy systems and data
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
The quality assurance and performance testing requirements are defined for each project with each public sector client. The resourcing of those requirements is also agreed with each public sector client.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
The ISHelp Integrated Resource Management IoT system support to the public sector customer is agreed on a customer by customer basis depending on the services required by the customer.
ISHelp can provision the ISHelp Integrated Resource Management IoT system via a buyer hosted Cloud/ICT service delivery.
ISHelp can provision the ISHelp Integrated Resource Management IoT system via an ISHelp hosted Cloud/ICT service delivery.
ISHelp can provision the ISHelp Integrated Resource Management IoT system via a third party hosted Cloud/ICT service delivery.
The ISHelp Integrated Resource Management IoT system provides full user and asset equipment administration and service support via a single secure web application interface and mobile IOS/Android applications.
ISHelp provides a helpdesk support service for the ISHelp Integrated Resource Management IoT system.

Service scope

Service constraints
ISHelp will require public sector customers to provide access to customer sites or provide remote working capabilities if required.
Accreditation approval of public sector Cloud/ICT systems and services will be dependent on public sector security accreditor approval.
Provision of support is dependant on SQEP resource availability which may be subject to a lead-time.

User support

Email or online ticketing support
Email or online ticketing
Support response times
ISHelp's standard support service for public sector customers operates during normal office hours of 09:00 - 17:00 on all weekdays excluding public holidays.
An initial response to your request for support will be made within four hours (support window dependent) from receipt of your email and a detailed response will follow subject to agreed timescales.
ISHelp can provide an enhanced or bespoke support service subject to public sector customer requirements and affordability.
All requests for support are followed through until conclusion.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
ISHelp works to a Priority Level driven Service Level Agreement.
Priority Level 1 Support Request Call:
System or Component down, affects more than one user, no work around, business impact critical - Initial response within 2 hours, resolve - work through to fix.
Priority Level 2 Support Request Call:
System or Component degraded/down, restricted service available, short-term work around available, business impact important - Initial response within 4 hours, resolve - work through to fix.
Priority Level 3 Support Request Call:
System or Component degraded/down, some business impact, work around acceptable - Initial response within 4 hours, resolve - work through to fix.
Priority Level 4 Support Request Call:
System not degraded (user annoyance), no business impact, work around acceptable - Initial response within 4 hours, resolve - three-day fix.
Priority Level 5 Support Request Call:
A request, no business impact - Initial response within 4 hours, resolve - five-day fix.
The cost for the standard support service level for hosted services is part of the hosted service management and delivery cost with no additional charge for the support service (not including Consultancy).

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£12 to £240,000 a licence a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil.wheeler@ishelp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.