Capita Business Services Limited
Digital Policing, Data and Experience Transformation
We collaboratively design, build and implement innovative, digital solutions transforming the operational effectiveness of police forces. Leveraging our deep expertise in Data, AI, Automation, Cyber and Human Centred Design alongside our policing experience we develop user friendly solutions that enhance daily processes, complex investigations, intelligence operations and strategic leadership decision-making.
Features
- Discovery Workshops exploring opportunities for Data Transformation through to AI
- User Centred Design, Service Design, Process Mapping, Persona Creation
- Intelligence Dashboards, Officer Mobile Dashboards, Bespoke Cloud Applications
- Robotic Process Automation (RPA), Consultancy, Design and Implementation
- Data Strategy, Data Migration, Data Analytics and Data Visualisation (BI)
- Data Warehouse/Lake & API Design, ETL, Build and Implementation
- Master Data Management (MDM) and Data Virtualisation solutions (including Licensing)
- Data Science, Machine Learning and Artificial Intelligence
- Cyber Software, Cyber Analysis Consultancy and Licensing
- Project Delivery, Agile Scrum Teams, Agile Product Development, Agile Coaching
Benefits
- Single trusted view of your critical and sensitive data
- Deep experience with police forces, counter terrorism and crime units
- More operational time for officers through automated tasks and solutions
- Identification of vulnerability and Improved safeguarding with advanced data analytics
- Better decision-making, risk assessment and resource management with improved intelligence
- Efficiency savings through user centred designed solutions
- Tried and tested GDS approach Discover, Define, Refine, Deliver
- Collaborative approach using design thinking, methods and tools
- Rapid prototype development, prove value and reduce time to release
- Pricing £550 to £1995 per person per day
Pricing
£550 to £1,995 a person a day
Service documents
Framework
G-Cloud 12
Service ID
5 7 9 1 9 7 0 6 1 9 6 5 4 3 9
Contact
Capita Business Services Limited
Capita Business Services Ltd
Telephone: 08702407341
Email: engagewithus@capita.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We design digital policing solutions which are user centred, developing the full end to end service from the back-office processes and technology to the ultimate user interactions so that they deliver what the user values. We take a collaborative approach working with you using design thinking methods and tools to gain commitment and buy in and actively involves everyone in the transformation and business change. We focus on research first to understand your users’ needs, what the existing end to end user experience is and how it is supported by your organisational drivers, legislation, operational processes, people and technology. We then co-design and validate with you and your users the new service to ensure we define, design and deliver a coherent, joined up user journey, service solution and experience which meets user needs. We can work with you to implement the new services including helping you to change your supporting business processes and systems. An Agile scrum team could include Product Owner, Scrum Master, UX / CX Consultants, Interaction Researchers, Designers, Data Analyst, Data Scientist, Business Analysts, Service Designers and Interactive Designers, Developers, QA Engineers, DevOps Engineers to deliver quality iterations.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- The team will deliver onsite or remote training to the core project team and users of the system, covering the main features of the platform, how to administer the platform and how to work with workflows and other features. For data based platforms, we will provide training sessions to focus on data analytics, designed for Intelligence / Operations teams.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our dedicated Dev Ops Engineers will assist buyers in migrate to or between cloud hosting services. Our engineers will work with IT teams within the buyers business and the Capita project team to define the architectural setup, the hosting provider and deployment steps for your applications.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our dedicated QA Teams build extensive automated and manual test coverage to ensure highest quality of client deliverables and supported applications. Our QA Engineers work with clients to derive backlogs and acceptance criteria then execute automated/manual tests to ensure applications and platforms are suitable for client needs. This may also include performance testing using common tools like JMeter, Gatling.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Hosting & Support Covers: IBM, Amazon Web Services (AWS) Microsoft Azure, Salesfore, Outsystems, Sitecore, SiteFinity, Drupal, Umbraco, UiPath, Blue Prism, Automation Anywhere. Support Overivew: Ticket management is performed using the industry best practice standard ITIL framework. The Service Desk team will ensure all tickets raised have the correct category and priority applied. All tickets will be escalated for progress, and updated at regular points throughout the resolution process. The Service Desk team will act as the main liaison between the client and the varying Capita internal support teams. The ITIL two stage call closure procedure is also applied thus ensuring that no tickets are resolved without prior communication with the client.
Service scope
- Service constraints
- We offer support to our clients both onsite and remotely.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- P1 within 30 minutes, P2 within 1 hour, P3 and P4 within 90 minutes. We also offer extended support 24 hours, 7 days a week.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Support levels - Standard, Bronze, Silver, Gold and Platinum
Capita Consulting have designed and shaped a range of bespoke support packages to help ensure that the correct service level is presented to match with your business needs. The varying package levels are made up from a bundle of service options selected to cater to the more front facing
high-ended business critical systems, whilst also provisioning for the smaller background non-critical services. ITIL Support Desk and Client Lead for any non technical related issues. Costs are calculated based on individual support needs.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- IBM, Salesforce, Outsystems, Microsoft, Drupal, UiPath, BluePrism, AutomationAnywhere, Umbraco, AWS.
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £550 to £1,995 a person a day
- Discount for educational organisations
- No