Capita Business Services Limited

Digital Policing, Data and Experience Transformation

We collaboratively design, build and implement innovative, digital solutions transforming the operational effectiveness of police forces. Leveraging our deep expertise in Data, AI, Automation, Cyber and Human Centred Design alongside our policing experience we develop user friendly solutions that enhance daily processes, complex investigations, intelligence operations and strategic leadership decision-making.


  • Discovery Workshops exploring opportunities for Data Transformation through to AI
  • User Centred Design, Service Design, Process Mapping, Persona Creation
  • Intelligence Dashboards, Officer Mobile Dashboards, Bespoke Cloud Applications
  • Robotic Process Automation (RPA), Consultancy, Design and Implementation
  • Data Strategy, Data Migration, Data Analytics and Data Visualisation (BI)
  • Data Warehouse/Lake & API Design, ETL, Build and Implementation
  • Master Data Management (MDM) and Data Virtualisation solutions (including Licensing)
  • Data Science, Machine Learning and Artificial Intelligence
  • Cyber Software, Cyber Analysis Consultancy and Licensing
  • Project Delivery, Agile Scrum Teams, Agile Product Development, Agile Coaching


  • Single trusted view of your critical and sensitive data
  • Deep experience with police forces, counter terrorism and crime units
  • More operational time for officers through automated tasks and solutions
  • Identification of vulnerability and Improved safeguarding with advanced data analytics
  • Better decision-making, risk assessment and resource management with improved intelligence
  • Efficiency savings through user centred designed solutions
  • Tried and tested GDS approach Discover, Define, Refine, Deliver
  • Collaborative approach using design thinking, methods and tools
  • Rapid prototype development, prove value and reduce time to release
  • Pricing £550 to £1995 per person per day


£550 to £1,995 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

5 7 9 1 9 7 0 6 1 9 6 5 4 3 9


Capita Business Services Limited Capita Business Services Ltd
Telephone: 08702407341


Planning service
How the planning service works
We design digital policing solutions which are user centred, developing the full end to end service from the back-office processes and technology to the ultimate user interactions so that they deliver what the user values. We take a collaborative approach working with you using design thinking methods and tools to gain commitment and buy in and actively involves everyone in the transformation and business change. We focus on research first to understand your users’ needs, what the existing end to end user experience is and how it is supported by your organisational drivers, legislation, operational processes, people and technology. We then co-design and validate with you and your users the new service to ensure we define, design and deliver a coherent, joined up user journey, service solution and experience which meets user needs. We can work with you to implement the new services including helping you to change your supporting business processes and systems. An Agile scrum team could include Product Owner, Scrum Master, UX / CX Consultants, Interaction Researchers, Designers, Data Analyst, Data Scientist, Business Analysts, Service Designers and Interactive Designers, Developers, QA Engineers, DevOps Engineers to deliver quality iterations.
Planning service works with specific services


Training service provided
How the training service works
The team will deliver onsite or remote training to the core project team and users of the system, covering the main features of the platform, how to administer the platform and how to work with workflows and other features. For data based platforms, we will provide training sessions to focus on data analytics, designed for Intelligence / Operations teams.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
Our dedicated Dev Ops Engineers will assist buyers in migrate to or between cloud hosting services. Our engineers will work with IT teams within the buyers business and the Capita project team to define the architectural setup, the hosting provider and deployment steps for your applications.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Our dedicated QA Teams build extensive automated and manual test coverage to ensure highest quality of client deliverables and supported applications. Our QA Engineers work with clients to derive backlogs and acceptance criteria then execute automated/manual tests to ensure applications and platforms are suitable for client needs. This may also include performance testing using common tools like JMeter, Gatling.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Security testing certifications

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Hosting & Support Covers: IBM, Amazon Web Services (AWS) Microsoft Azure, Salesfore, Outsystems, Sitecore, SiteFinity, Drupal, Umbraco, UiPath, Blue Prism, Automation Anywhere. Support Overivew: Ticket management is performed using the industry best practice standard ITIL framework. The Service Desk team will ensure all tickets raised have the correct category and priority applied. All tickets will be escalated for progress, and updated at regular points throughout the resolution process. The Service Desk team will act as the main liaison between the client and the varying Capita internal support teams. The ITIL two stage call closure procedure is also applied thus ensuring that no tickets are resolved without prior communication with the client.

Service scope

Service constraints
We offer support to our clients both onsite and remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 within 30 minutes, P2 within 1 hour, P3 and P4 within 90 minutes. We also offer extended support 24 hours, 7 days a week.
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Support levels
Support levels - Standard, Bronze, Silver, Gold and Platinum
Capita Consulting have designed and shaped a range of bespoke support packages to help ensure that the correct service level is presented to match with your business needs. The varying package levels are made up from a bundle of service options selected to cater to the more front facing
high-ended business critical systems, whilst also provisioning for the smaller background non-critical services. ITIL Support Desk and Client Lead for any non technical related issues. Costs are calculated based on individual support needs.


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
IBM, Salesforce, Outsystems, Microsoft, Drupal, UiPath, BluePrism, AutomationAnywhere, Umbraco, AWS.

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)


£550 to £1,995 a person a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.