Idox Software Limited

Professional Services Open Objects

Consultancy services for Idox's open objects solutions.

Features

  • Consultancy Professional Services

Benefits

  • Expert consultancy to optimise best use of the solution
  • Reduces business risk and costs

Pricing

£980 per unit per day

Service documents

G-Cloud 11

577619763012422

Idox Software Limited

Darren Moyes

0333 011 1200

frameworks@idoxgroup.com

Planning

Planning
Planning service No

Training

Training
Training service provided Yes
How the training service works Onboarding on-site training and support services.
Training is tied to specific services Yes
Services the training service works with Idox Open Objects Solutions

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Consultancy is provided for our SaaS solutions, including assistance with data migration services.
Setup or migration service is for specific cloud services Yes
List of supported services Idox's Open Objects solutions

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Consultancy services can offer advice and guidance to the customer on system and performance testing.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Idox Open Objects solutions

Service scope

Service scope
Service constraints Consultancy is provided for our SaaS solutions.
Onboarding / offboarding is provided by consultation and training videos.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times According to our published SLA (Service Definition).
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels According to our published SLA (Service Definition)

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £980 per unit per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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