Idox Software Limited
Professional Services Open Objects
Consultancy services for Idox's open objects solutions.
Features
- Consultancy Professional Services
Benefits
- Expert consultancy to optimise best use of the solution
- Reduces business risk and costs
Pricing
£980 per unit per day
Service documents
Framework
G-Cloud 11
Service ID
5 7 7 6 1 9 7 6 3 0 1 2 4 2 2
Contact
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- Onboarding on-site training and support services.
- Training is tied to specific services
- Yes
- Services the training service works with
- Idox Open Objects Solutions
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Consultancy is provided for our SaaS solutions, including assistance with data migration services.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Idox's Open Objects solutions
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Consultancy services can offer advice and guidance to the customer on system and performance testing.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Idox Open Objects solutions
Service scope
- Service constraints
-
Consultancy is provided for our SaaS solutions.
Onboarding / offboarding is provided by consultation and training videos.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- According to our published SLA (Service Definition).
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- According to our published SLA (Service Definition)
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Pricing
- Price
- £980 per unit per day
- Discount for educational organisations
- No