GOV.UK
Professional Services Open Objects
Consultancy services for Idox's open objects solutions.
Features
- Consultancy Professional Services
Benefits
- Expert consultancy to optimise best use of the solution
- Reduces business risk and costs
Pricing
£980 per unit per day
Service documents
Framework
G-Cloud 11
Service ID
577619763012422
Contact
Planning
| Planning service | No |
Training
| Training service provided | Yes |
| How the training service works | Onboarding on-site training and support services. |
| Training is tied to specific services | Yes |
| Services the training service works with | Idox Open Objects Solutions |
Setup and migration
| Setup or migration service available | Yes |
| How the setup or migration service works | Consultancy is provided for our SaaS solutions, including assistance with data migration services. |
| Setup or migration service is for specific cloud services | Yes |
| List of supported services | Idox's Open Objects solutions |
Quality assurance and performance testing
| Quality assurance and performance testing service | Yes |
| How the quality assurance and performance testing works | Consultancy services can offer advice and guidance to the customer on system and performance testing. |
Security testing
| Security services | No |
Ongoing support
| Ongoing support service | Yes |
| Types of service supported | Hosting or software provided by your organisation |
| How the support service works | Idox Open Objects solutions |
Service scope
| Service constraints |
Consultancy is provided for our SaaS solutions. Onboarding / offboarding is provided by consultation and training videos. |
User support
| Email or online ticketing support | Email or online ticketing |
| Support response times | According to our published SLA (Service Definition). |
| User can manage status and priority of support tickets | Yes |
| Online ticketing support accessibility | WCAG 2.1 A |
| Phone support | Yes |
| Phone support availability | 9 to 5 (UK time), Monday to Friday |
| Web chat support | No |
| Support levels | According to our published SLA (Service Definition) |
Resellers
| Supplier type | Not a reseller |
Staff security
| Staff security clearance | Other security clearance |
| Government security clearance | Up to Baseline Personnel Security Standard (BPSS) |
Pricing
| Price | £980 per unit per day |
| Discount for educational organisations | No |