Idox Software Limited

Professional Services Open Objects

Consultancy services for Idox's open objects solutions.

Features

  • Consultancy Professional Services

Benefits

  • Expert consultancy to optimise best use of the solution
  • Reduces business risk and costs

Pricing

£980 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

5 7 7 6 1 9 7 6 3 0 1 2 4 2 2

Contact

Idox Software Limited

Lucy Holland

0333 011 1200

frameworks@idoxgroup.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Onboarding on-site training and support services.
Training is tied to specific services
Yes
Services the training service works with
Idox Open Objects Solutions

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Consultancy is provided for our SaaS solutions, including assistance with data migration services.
Setup or migration service is for specific cloud services
Yes
List of supported services
Idox's Open Objects solutions

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Consultancy services can offer advice and guidance to the customer on system and performance testing.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Idox Open Objects solutions

Service scope

Service constraints
Consultancy is provided for our SaaS solutions.
Onboarding / offboarding is provided by consultation and training videos.

User support

Email or online ticketing support
Email or online ticketing
Support response times
According to our published SLA (Service Definition).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
According to our published SLA (Service Definition)

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£980 per unit per day
Discount for educational organisations
No

Service documents

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