Bytes Software Services

Symantec Data Loss Prevention Cloud Service Connector for Web Site Security Service

The Symantec Data Loss Prevention Cloud Service Connector is a Symantec Data Loss Prevention detection service deployed in the cloud that enables you to monitor content and identify information policy violations in web traffic. bsscloud

Features

  • DLP content inspection for web traffic.
  • Cloud based detection service, in the cloud, for the cloud.
  • Inspects HTTP,HTTPS and FTP traffic.
  • Block data in motion.
  • Granular configuration for traffic sources.

Benefits

  • No programming development effort required to integrate with Symantec WSS
  • Leverage your existing Symantec DLP policies.
  • Get faster performance running DLP detection as a service.
  • No need to back haul traffic to on-premise detection servers.
  • Reduce information leakage via web sites

Pricing

£0.00 per person

Service documents

Framework

G-Cloud 11

Service ID

5 7 5 5 4 7 1 1 0 9 1 1 5 9 7

Contact

Bytes Software Services

Chris Swani

+44 (0) 7951 326815

tenders@bytes.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Symantec Cloud Web Security Service.
Symantec DLP management platform.
Cloud deployment model
Public cloud
Service constraints
None
System requirements
N/a

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity1: (i) your production server or other mission critical system is down or has a substantial loss of service; (ii) a substantial portion of your mission critical data is at a significant risk of loss or corruption.
Target (following acknowledgement): within 30 minutes.
Severity2: A problem where a major functionality is severely impaired. Operations can continue in a restricted fashion.
Target :within 2 hours
Severity 3: Limited adverse effect on business operations.
Target response: by same time the next business day
Severity 4: Problem where your business operations have not been adversely affected.
Target response: within the next business day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
Essential support includes 24 hours, 7 days a week support - included in the price schedule attached to this service.

Additional service offerings include: Customer Success Premium (additional to the supplied pricing data):
A Customer Success Manager who tailors Symantec solutions to meet business requirements, risk management and customisation services, instructor-led training, and priority access to more experienced support engineers, 24x7.

Customer Success Select (additional to the supplied pricing data)
A single point of contact, plus access to a designated expert in a specific product family, and priority access to more experienced support engineers, 24x7.

Customer Success Core (additional to the supplied pricing data):
A single point of contact plus priority access to more experienced support engineers, 24x7.

Pricing for the 'Customer Success' support offerings start at $20k. Full details are available on request
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Comprehensive documentation is provided. A digital configuration bundle is supplied to your Symantec DLP administrator. It can be imported directly into the DLP management server.

Further information can be viewed here: https://support.symantec.com/en_US/article.DOC9414.html
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data will already be stored in your on premise Symantec DLP installation. This cloud service is an add-on to Symantec DLP.
End-of-contract process
At the end of the contract the service will cease to scan data.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used. Covers all supported traffic types that are routed through Symantec Cloud Web Security Service.
Service interface
No
API
Yes
What users can and can't do using the API
The Symantec Data Loss Prevention Cloud Service Connector REST API lets you create a REST client for your cloud application to enable integration with Symantec Data Loss Prevention. Your REST API client sends sensitive data to Symantec Data Loss Prevention for inspection by way of the Cloud Service Connector. Symantec Data Loss Prevention inspects the data and creates incidents where applicable. Symantec Data Loss Prevention also returns response action recommendations in the REST detection request response.
A sandbox environment, provided under a separate licence, can be procured if required.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Buyers can create and manage their own data loss prevention policies in line with their requirements.

Scaling

Independence of resources
The Services are designed ground-up to be resilient by providing highly-available regions. The Detection Servers (Detectors) are provisioned on-demand as a pool (more than one) and elastically scale depending on the workload. All DLP Cloud services are loosely-coupled and designed to be flexible and redundant.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Symantec

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
The service applies multiple levels of encryption to protect the confidentiality and integrity of customer data (policies, profiles, incidents, etc.). The top level keys are managed by AWS KMS, and individual keys are protected by customer-specific IAM roles. All encryption is AES with 128- and 256-bit keys.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
All data is stored in the related DLP management server, rather than within the service component described here.
DLP incident data can be exported from the DLP Management server in CSV format. The export mechanism supports the bulk export of this data.
Data export formats
  • CSV
  • Other
Other data export formats
XML
Data import formats
Other
Other data import formats
There is no requirement to upload data.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Details available on request.
Approach to resilience
The DLP service component is designed from the ground-up to be resilient by providing highly-available regions. The Detection Servers (Detectors) are provisioned on-demand as a pool (more than one) and elastically scale depending on the workload. All DLP Cloud services are loosely-coupled and designed to be flexible and redundant.
Outage reporting
Where Emergency Maintenance is necessary and is likely to affect the Service, Symantec will endeavor to inform the affected Customers in advance by delivering an alert via email no less than one (1) hour prior to the start of the Emergency Maintenance.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Access management for administrators is controlled through the cloud based console. End users do not interact directly with the service. Symantec access to the cloud infrastructure is controlled both by two factor authentication, and IP address whitelist, such that only relevant Symantec personnel can access the systems.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Data centers SOC 2 type 2 reports or ISO 27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have an ISMS committee who are responsible for day to day management of the ISMS system. That committee is headed by a senior manager who is responsible for compliance and customer assurance. That committee reports to a governance committee responsible for all applicable standards compliance, which then reports to the business owner of the service.
Information security policies and processes
All staff are required to read and comply with our security policies. Staff are trained in line with our security practices. Our Chief Security Officer reports directly to Symantec's General Counsel. Our policies and processes include, but are not limited to, security, incident response, business continuity, secure software development and supply chain risk management. External versions of a number of our policies are available here: https://www.symantec.com/about/customer-trust-portal

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Any changes in production infrastructure have to be tested and certified in the Continuous Integration/ Continuous Delivery (CI/CD) pipeline. Changes are nominated, tested, certified, and promoted to production. Sprint cadence is currently every 3 weeks. Lastly, infrastructure changes are infrequent, ticketed, and done by updating templates rather than making manual changes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: • Recreate the environment and issue within Symantec’s labs for an expedited resolution. • Facilitate a prompt and accurate response. • Avoid delays in new Symantec releases.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Please contact Symantec for a more in depth discussion about our controls.
Incident management type
Supplier-defined controls
Incident management approach
Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.00 per person
Discount for educational organisations
No
Free trial available
No

Service documents

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