Edifit Limited

BiZZdesign Enterprise Studio

BiZZdesign Enterprise Studio is a collaborative business design platform offering powerful, integrated modeling and reporting across multiple disciplines to enable coherent decision-making. It provides capabilities to seamlessly plan, design and execute change using a wide set of disciplines and extensible modelling languages.

Features

  • Cloud based, collaborative, digital business transformation modelling solution
  • Business models, using business model canvas, capability based planning etc.
  • Architecture models with ArchiMate 3.0, methods such as TOGAF ADM
  • Enterprise portfolio management (PPM, APM, etc)
  • Process modelling using BPMN, Business logic using Decision Model Notation
  • Data modelling and UML modelling support
  • Governance, risk and compliance (GRC) modelling
  • Enterprise risk & security modelling, including GDPR
  • Analytics, dashboards, scenario & what-if planning
  • Integration to systems of record such as ServiceNow

Benefits

  • Single platform permits greater collaboration within and across disciplines
  • Increased transparency, exposed rationale and evidence based decision making
  • Standards based modelling, allowing easier start-up and no vendor lock-in
  • Digitise baseline/target models, de-risk major transformation programme initiatives
  • Communicates a digital business vision, and the delivery journey
  • Enables business complexity to be distilled to empower management decisions
  • Permits complex/detailed modelling as required
  • Quick mobilisation, reducing time to value
  • Unlocks information value through connection of data silos

Pricing

£2250 per licence per year

Service documents

G-Cloud 10

575375302866841

Edifit Limited

Eddie Walker

+441676925859

eddie.walker@edifit.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Modern browser for access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Always within 24 hours.
Priority 1 must be raised by phone and will get a response within 30 minutes.
Priority can be revised through dialogue.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Priority 1: The SaaS service is unavailable, causing major business impact (e.g. “Platform down”).
Priority 2: Major SaaS functionality is unavailable or working incorrectly, causing minor business impact.
Priority 3: Minor software product functionality is unavailable or working incorrectly, causing minimal business impact and/or an acceptable workaround may be available.
Priority 4: A cosmetic or documentation defect causing minimal business impact, which may be resolved in a future SaaS release.

Priority 1: 30 minutes
Priority 2: 1 hour
Priority 3: 4 hours
Priority 4: 1 working day

Third party support available if users are named users of the service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Helpdesk support is available at startup. User documentation is available online (and in pdf format), as well as access to an extensive and active community site.

Online training, onsite training courses and public training courses are also available at additional cost. We also offer cloud support services to accelerate startup and time to value.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction User can export their data to certain file formats or create report from their models before contract end date. The following extensions can be used for export: BPEL, BPMN, XPDL ArchiMate Exchange File Format, Archi, CSV, SQL, XMI, XML PDF, RTF, Word, Excel, Powerpoint, HTML
End-of-contract process Users will need to export their data before the end of their contract period. At contract end, the service environment will be de-provisioned and customer data will be permanently removed. Any client data on backups will be overwritten within a specified period after contract termination.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Not in current release
Accessibility testing Not applicable
API No
Customisation available No

Scaling

Scaling
Independence of resources Each customer has a dedicated and isolated service resource pool to prevent service degradation as a result of other user demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Uptime
Ticket response time
Ticket resolution time
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold BiZZdesign

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach The service encrypts data in the data tier and any cached data
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can perform full model exports using a variety of file formats.
Exports of specific data sets are possible using export functions within the software. Data 'round-tripping' is also supported for offline editing and enrichment.
Reports can be generated into rtf, word, excel and html5 for general publication and consumption.
Data export formats
  • CSV
  • Other
Other data export formats
  • Archi
  • Xml
  • Xmi
  • Bpel
  • Bpmn
Data import formats
  • CSV
  • Other
Other data import formats
  • Xml
  • Xmi

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The application service availability target is set at 99.6% (or ~7.24 mins downtime per day).
The ‘worst case’ Recovery Point Objective (RPO) is 24 hours based upon a backup strategy of once every 24 hours. Real time data replication to a secondary passive data centre should enable near zero data loss in most failure scenarios. The ‘worst case’ Recovery Time Objective (RTO) is 3 days.
Approach to resilience The BiZZdesign cloud platform is architected for high availability with active geo-redundant failover and backups.
Outage reporting Via realtime monitoring service and prompted by mail

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels A separate secure connection is used for administrators to access management interfaces. Additional controls are in place to restrict non administrators accessing management interfaces, including additional assurance on user credentials.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Brand Compliance B.V
ISO/IEC 27001 accreditation date 10/07/2018
What the ISO/IEC 27001 doesn’t cover The certification only applies only to Cloud Software Service (BiZZdesign Enterprise Studio), which covers:

Application Development
Application Hosting
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO/IEC 27001 certification pending

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards IASME Governance
Cyber Essentials
Information security policies and processes The company has an Information Security Forum that has Board level contacts and representatives from all business areas, including Development, ICT Operations and Service Support. It also has regular contacts with various professional security bodies. The Forum meets regularly and is developing an ISO 27001 compliant ISMS.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All configuration changes are subject to test and approval by independent team prior to deployment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We ensure that any published vulnerabilities are identified, assessed for applicability on our service and where necessary suitably mitigated. We identify vulnerabilities from the media, vendors, we also subscribe to a vulnerability alert service, and staff monitor a number of discussion groups. The vulnerability is checked against the software used on our estate and where a match is found, the details are entered in our vulnerability management worksheet/database from where it is managed through to resolution. It includes:
Date, Source, Reference, Product/Version with vulnerability, CVE/CVSS scores, Affected Systems, Impact, Action, Status
Protective monitoring type Supplier-defined controls
Protective monitoring approach The Protective Monitoring implemented for the service includes a central log repository for network, OS and application activities. It allows us to log relevant user activities. The system raises alerts on key security events and regular management reports are produced to show security related activity on the service. We have also implemented an IDS service to assist in the identification of suspicious activity.
Incident management type Supplier-defined controls
Incident management approach Staff are given guidance on what constitutes a security incident and are required to report such events to the helpdesk. We have a separate management instruction on the escalation and reporting of security incidents, including to external interested parties/stakeholders. All such incidents are recorded, presented to the security forum and analysed for lessons learnt purposes.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2250 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A local software installation can be downloaded and used for 30 days. This provides full access to the software functionality for trial purposes before moving to the cloud solution.
Link to free trial http://offers.bizzdesign.com/thank-you/bizzdesign-enterprise-studio-software

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑