CDS

Template Central - Web2Print Solution Design, Implementation and Support Services

CDS delivers a comprehensive range of services for the development, mobilisation and ongoing support for our web2print solution. Services include consultancy and requirements analysis, design of artwork, template build and configuration, training, hosting and ongoing support.

Features

  • End to end service from a single supplier
  • Access to market leading software
  • Access to brand implementation specialists
  • Access to skilled graphic designers
  • Access to skilled developers for template build
  • Quick and cost-effective deployment
  • User training
  • Ongoing support via ISO20000 compliant Service Desk
  • ISO27001 certified for information security

Benefits

  • Ensure brand compliance across multiple products
  • Configurable workflow and approval process
  • Expert services from award-winning agency
  • Experienced graphic designers and technical development team
  • Empowers non-design professionals to create high quality artwork
  • Start small and scale up based on business need
  • Quickly see return on investment
  • No software needed – accessed via standard web browser
  • ISO9001 certified
  • PRINCE2 certified project managers

Pricing

£500 per person per day

Service documents

G-Cloud 10

574018143902214

CDS

James Davis

0113 399 4076

james.davis@cds.co.uk

Planning

Planning
Planning service Yes
How the planning service works CDS provides access to an end-to-end service for mobilising our cloud based web2print solution. Services include consultancy, requirements analysis, design of artwork, workflow design, template build and configuration, training, hosting and ongoing support.
As part of the onboarding process, we would identify the required templates, the functional requirements and workflow approval process. We would also seek a copy of the customer’s brand guidelines at this stage to familiarise ourselves with the components of the brand e.g colour palette, imagery, fonts and how these should work together to create the online templates.
After gathering the functional requirements, our team of professional graphic designers would then create the template artwork in InDesign, prior to passing the artwork to our development team who will build and programme the required functionality.
Planning service works with specific services Yes
Hosting or software services the planning service works with Template Central

Training

Training
Training service provided Yes
How the training service works Whilst our template central solution has been designed to be intuitive and easy to use, we offer use training which can be provided in a variety of forms including a user guide, one-to-one training delivered at your office or remotely using web-ex or video conferencing facilities.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works CDS delivers expert consultancy services to help customers migrate to the cloud and benefit from cloud-based services. Our Template Central solution allows customers to benefit from an online solution for the creation of regularly producing marketing products for print and online distribution.
Setup or migration service is for specific cloud services Yes
List of supported services Template Central

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works CDS applies specific quality standards, processes and procedures to assuring the quality of our digital products, and operate established policies and accredited quality systems for the way we work across the organisation. CDS is certified to international standards including BS EN ISO 9001: 2008, BS EN ISO 27001, ISO/IEC 20000-1:2011. CDS apply a rigorous testing as part of our Quality Assurance process (ISO9001) using our dedicated in-house testing team. We employ different forms or levels of testing throughout the development process including static, function, non-function, regression and smoke testing System testing is performed by ISEB qualified test analysts who are trained to plan, execute, and report on application and system code. We develop test scripts that ensure that all key functions are included in the test, incorporating the use cases within the functional specification.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Penetration testing
  • IT Health Checks
  • Risk analysis
  • Vulnerability scanning
Certified security testers Yes
Security testing certifications
  • CHECK
  • CREST
  • Other
Other security testing certifications
  • CDS is certified to ISO27001
  • CDS employes ISEB qualified test analysts
  • CHECK

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works CDS is one of the few SMEs to operate an accredited ISO20000 Service Management and ITIL Service Desk, covering the entire service management lifecycle including transition, service desk provision, change management and release management. We provide proactive application and hosting monitoring services, so that any issues affecting platform availability are quickly resolved to avoid any loss of service or potential business risk.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We provide standard support from 9.00 to 5.00 Mon-Fri, extensions up to 24x7 available on request. Response times vary between 15 mins and 1 day, depending upon priority.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Our standard SLA provides incident response targets based on severity, e.g. P1 loss of service – restoration in 2hrs. We provide 5 support levels ranging from business critical to low priority. For more information, please refer to the attached service description. Access to the service desk is subject to establishing a Support and Maintenance Contract with us. We establish a support contract with a minimum level of provision per month, appropriate to the size and complexity of your project. CDS' Service Desk operates to ITIL standards and is manned by dedicated team of support technicians with access to experienced developers.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £500 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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