Abbott Informatics Europe Limited

PS-HSS

Fully managed Cloud Hosting of STARLIMS application for Healthcare, Forensics, Environmental Sciences and Quality Manufacturing including food and beverage, mining, petro-chemical refining, pharmaceuticals, biotech and other industries.

Features

  • Private Cloud
  • Fully Managed Services
  • Infrastructure maintenance including installation, patch and malware protection
  • Database maintenance, backup and retention service
  • Disaster recovery service with 4 hour RTO, 15 minute RPO

Benefits

  • 99.9% Up-time and Availability
  • STARLIMS staff managing the STARLIMS application
  • Robust, secure STARLIMS environment
  • Rapid deployment
  • Transferable to on premise hosting

Pricing

£2500 per unit per month

Service documents

G-Cloud 9

573288962805534

Abbott Informatics Europe Limited

Diane Garvey

0161 711 0348

diane.garvey@abbott.com

Service scope

Service scope
Service constraints Minimum 36 month commitment. Planned downtime is minimum, with a yearly maintenance calendar published in January with the entire year maintenance windows planned out. Usually encompasses a very short window to reboot after Microsoft patches are applied.
System requirements None at this time

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Initial response is 4 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Subject to the terms of your license or maintenance agreement, Abbott Informatics support staff are available Monday through Friday from 9:00 a.m. to 5.30 p.m. (local time), excluding holidays, to answer questions related to the use of the licensed software covered by this maintenance plan. In addition to the standard support, Premium Plus can be added to your maintenance contract to provide 24 hour, 7 day a week support for Urgent tickets. The customer portal is the primary method of communication between customers and Abbott Informatics. POCs may also call or email the support staff with an inquiry. During the call, the support staff will log a ticket on their behalf. Your organization will be assigned a technical account manager that can assist with any issues.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Abbott Informatics offers the STARLIMS Academy where students can learn about the system operation and configuration, learn about the specialty products and how they integrate into STARLIMS, and learn about reporting and report writing.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data is provided in native SQL format
End-of-contract process At end of contract, we will prepare a MS SQL backup of all user data and deliver to the owner via electronic delivery or on an encrypted hard drive and shipped to the owner overnight.

Using the service

Using the service
Web browser interface Yes
Using the web interface The STARLIMS application is 100% web based. All product functionality is available via the web interface.
Web interface accessibility standard None or don’t know
How the web interface is accessible The web interface has some basic accessibility features that are accessible in Internet Explorer. Magnification, Text size, DPI, etc.
Web interface accessibility testing We have not formally tested the application with assistive technology.
API Yes
What users can and can't do using the API Almost all functionality of STARLIMS can be exposed through the web services interface. Any script can be publish as a web service to be either served or consumed.
API automation tools Other
Other API automation tools HP Unified Test Foundation
API documentation Yes
API documentation formats PDF
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Every customer has their own Virtual Private Cloud (VPC) on reserved instances.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up All STARLIMS objects are backed up on a routine basis.
Backup controls The Abbott Informatics team schedules and maintains all backup schedules to ensure user data is always available.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability System up-time and availability is guaranteed at 99.9%.
Approach to resilience Available on request
Outage reporting Outages will be communicated by email

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Ernst & Young LLP
ISO/IEC 27001 accreditation date 31/3/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request
Incident management type Supplier-defined controls
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate In the STARLIMS cloud, all clients have their own virtual private cloud (VPC) further enhanced by having there own database schema.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £2500 per unit per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑