Costain Limited

Project Management Office (PMO)

Costain deploys a specific range of PMO services which shapes our ‘PMO Delivery’; our ‘PMO Strengthening’ and our ‘Thought Leadership’ principles. Our differentiator is absolutely our people. Costain can provide 4 levels of PMO service from Reporting/Administration through to Directing and Controlling, in other words fully embedded as the integrator.

Features

  • Advice on existing PMO’s or the implementation of new PMO’s
  • Driving business change through dedicated and professional teams
  • Managing performance, programme controls, risks and issues as best practice
  • Innovative ideas focusing on PMO as a Service and Toolkit
  • Subject Matter Experts deployed and/or always available through ‘reach-back’
  • Deep knowledge of Project and Change Management, Controls, IKM, Risk
  • Responsive to market needs resulting in staff augmentation for clients
  • Governance, Assurance, Diligence with Continuous Enhancement philosophy
  • Underpinning project delivery mechanisms through industry standard PMO Management principles

Benefits

  • Delivery on Clients commitments through an interactive, collaborative approach
  • Track record of technical expertise retained within in-house resource pool
  • Agile PMO’s can be embedded within Complex Delivery, Consultancy projects
  • Providing 4no levels of PMO service with varying controlling attributes
  • Improving project performance visibility whilst ensuring accountability throughout
  • Ensures the alignment with the client’s corporate priorities
  • Training and transfer of skills is underpinned by competency assurance
  • Best practice methodologies will provide the support for stakeholder management
  • Health, Safety & Environmental is a key component of PMO

Pricing

£550 to £1,850 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@costain.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 7 3 2 8 0 6 9 7 4 7 0 2 7 4

Contact

Costain Limited Tim Ellis
Telephone: 01628842444
Email: gcloud@costain.com

Planning

Planning service
Yes
How the planning service works
Costain have an impressive track record for their provision of planning services, Beit a consultancy contract or a Complex Delivery Programme. We can provide both a ‘Waterfall’ and/or an ‘Agile’ approach dependant upon the client’s needs & requirements.
We will review the client’s requirements and build the programme accordingly. This will entail the consideration & allocation of detailed activity levels, phasing; coding structures; WBS complete with ‘stage gate’ approvals. Planning software systems allows the ability to establish up to five or more levels of highly detailed activities complete with logic linked inter- dependencies.
The ‘defined’ levels of activities will be discussed and agreed with the relevant ‘teams’ including stakeholders though a method of review, operational excellence, subject matter experts, LFE. This will be facilitated through workshops, collaborative planning, sharing best practise, innovation, and continuous improvement underpinned by a questioning attitude and respected challenge process.
Robust baseline management is set at the appropriate level agreed by the relevant stakeholders. The project will then be subject to continuous period reviews specifically on ‘performance’ including baseline; change management by all stakeholders. The ‘performance’ is controlled by the P6 (CPI and SPI) functional KPI measures including CPA (Critical Path Analysis).
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Costain provides training for the Primavera Planning software tool led by our recognised P6 instructors over a two-day period culminating ultimately in the allocation of a detailed P6 Training Manual. This manual subsequently becomes one of the ‘reach back tools’ for all course recipients to take away and digest. This ensures both the P6 ‘Gap Analysis’ is minimised and continuous professional development is maximised by imparting our planning knowledge though dedicated knowledge transfer.
Knowledge transfer is paramount for our delivery outcomes and this also ensures our customers can optimise their specific benefit realisation targets. Working collaboratively which sees the client as an important participant ensures that knowledge transfer/training are the basic building blocks of success.
We have enjoyed real success for our clients in Training and the Transfer of Knowledge building upon trusted relationships throughout this process by engaging and imparting our planning skills and techniques to the maximum and recognising that our strengths not only lie in lifecycle project delivery but engaging with our clients at all times.
The client will be exposed to our continuous depth of knowledge & understanding benefiting from our training and transfer of knowledge methodology which will result potentially in upskilling at every opportunity.
Training is tied to specific services
Yes
Services the training service works with
Primavera P6

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The Costain PMO Delivery service will interact with the client to review needs, requirements, and services within our offering and how these specialisations can serve to underpin client delivery success.
We will then strategize how our PMO service can be set up and migrated into the client’s service portal.
Our PMO principles not only aligns but works seamlessly with our P3M values creating a powerful overall set of talent skills underpinned by enterprise first processes and procedures. The PMO functional department is always considered in Costain to be the connecting ‘relative’ to the P3M functional department whereby healthy challenges and debates serve to consolidate our ‘aligned’ approach for the customer.
These PMO services will include a capability matrix which will embrace the principles of Design; Engineering; Project Management; Information Knowledge Management; Risk; Change Management; Quality; Project Controls and Project Controls Managed Services.
Project Controls is one of our specialisations within PMO which is designed to provide assurance to the Project Delivery team that the effective Management of Risk, Change, Cost Management, Schedule Control and Performance are considered the ‘Pillars of Success’ for our clients.
We are also experienced in working ‘Client Side’, helping our customers to achieve their transformational objectives.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No specific constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support calls are categorised by urgency and assigned with a corresponding priority, according to impact and severity. Priority is ranked on a scale of 1 to 4, where 1 is most critical. Response times are: Priority 1 - 1hr response, 4hr resolution Priority 2 - 2hr response, 8hr resolution Prioirty 3 - 24hr response, 48hr resolution Priority 4 - 24hr response, 168hr resolution Service times are 9.00am to 17.00 (UK time), Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Costain provides support and maintenance services, managed and certified to the ISO20000 Service Management standard. This ensures that we can focus on delivering value by being agile and flexible in meeting our clients service needs, whilst continually monitoring and improving our service provision. Our standard support times are 0900 - 1700 (UK), Monday-Friday and our service desk can be contacted via phone or dedicated gcloud email address (gcloud@costain.com). All service staff are ITIL trained and we follow both the best practices set out by ITIL and required by our ISO certification. We provide: Mature Service Management process aligned with ISO2000 and ITIL; Service and contract management with dedicated service managers; Service level management and ability to work with clients to design services and define appropriate service requirements; Service management reports and KPI management; ESCROW services to ensure business and service continuity; Continual Service Improvements processes and reports. On-site support post-handover is based upon SFIA rates.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 to £1,850 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@costain.com. Tell them what format you need. It will help if you say what assistive technology you use.