Trustmarque Solutions Limited

Trustmarque Symantec Web Security Service

WSS provides the same proactive web protection capabilities delivered by Symantec's on-premises Secure Web Gateway, the ProxySG, but delivered as a resilient cloud security service. Sitting between your employees and the Internet, it protects your enterprise from cyber threats and controls corporate use of the cloud and the web.


  • Multi-layered dual anti-virus and heuristic analysis combines to block malware
  • Advanced sandboxing capabilities protects against targeted attacks
  • Hybrid model or 'Full Cloud' service deployment options available
  • User behavior analytics for cloud users
  • Flexible integration across multiple authentication mechanisms
  • Two UK based data centers with 40+ global locations
  • Log files can be stored in the EU
  • Classify URLs in 84 categories
  • covering 60+ languages
  • Migrate your existing on-premise (ProxySG) policies into the Cloud seamlessly


  • Protect users against malware by leveraging advanced multi-layered detection techniques
  • Set granular access policies and log user internet usage
  • Extend security controls and protect your mobile work force
  • Flexible traffic forwarding options fits multiple topology requirements
  • Detect and monitor unsanctioned cloud applications and platforms
  • Gartner MQ 'leader' demonstrating excellent quality of service
  • Encrypt or tokenize structured and unstructured data in cloud
  • Shared threat intelligence via Symantec's Global Intelligence Network
  • Independently certified to SSAE16 and ISO 27001
  • Typically lower cost than the competition


£14 to £45 per user per year

  • Free trial available

Service documents


G-Cloud 11

Service ID

5 7 1 9 0 2 7 9 7 4 6 4 9 0 4


Trustmarque Solutions Limited

David Neighbour

07939 509 325

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to CASB - Cloud Access Security Broker DLP - Data Leakage Prevention SEP - Symantec Endpoint Protection
Cloud deployment model Public cloud
Service constraints Connectivity to the service include multiple options: - Transparent IPSEC tunnels - Explicit IPSEC tunnels (explicit over IPSEC) - Explicit proxy (direct browser settings) - Proxy Forwarding (Hybrid deployment) - Unified Agent app for mobile device - SEP proxy setting enforcement (Symantec Endpoint customers can use a 'single agent' for both local malware protection and traffic forwarding to the WSS service). Authentication integration with AD include: - SAML (ADFS, Ping, OKTA..etc) - Azure AD - Captive portal - HTTP Header injection - IP-to-User mapping
System requirements
  • Authentication requires Microsoft AD
  • Azure AD or SAML 2.0 IDP
  • Traffic forwarding with either IPSEC
  • Proxy
  • Browser Settings or Software

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Severity1: (i) your production server or other mission critical system is down or has a substantial loss of service;  (ii) a substantial portion of your mission critical data is at a significant risk of loss or corruption.
 Target (following acknowledgement): within 30 minutes.    
   Severity2: A problem where a major functionality is severely impaired. Operations can continue in a restricted fashion.
   Target :within 2 hours    
   Severity 3: Limited adverse effect on business operations.
   Target response: by same time the next business day    
   Severity 4: Problem where your business operations have not been adversely affected.
   Target response: within the next business day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Essential support or Premium Support with a Technical Account Manager or Premium Support with a Customer Success Manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online and onsite training User documentation Mature partner ecosystem to assist with deployment and ongoing management - partners range from boutique providers to the largest system integrators and network integrators in the UK/world
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Report data can be extracted as a PDF or CSV file Raw log data can be extracted using our API or manually downloaded from the portal.
End-of-contract process The service is terminated should the contract end

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We integrate with MDM providers and provide our own agent to connect mobile users to our service
Service interface No
What users can and can't do using the API SyncAPI offers the ability to 'pull' the raw cloud logs from the service for near real time logging. Customers can parse those logs into their own SIEM for local processing. This offers an additional method for web reporting in addition to the built in logging and reporting tools provided as part of the standard service offering. More details can be found here: It is also possible to update your public IP record in our cloud service for IPSEC connected customers using the following API:
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Administrators can customize the following: - Content Filtering rules - Malware detection rules (whitelist) - Web activity Reports - Exception pages (block pages returned to users who match a block rule) - Authentication rules - SSL interception policies - and more..


Independence of resources Fully multi tenanted service governed by ISO 27001 and SSAE16


Service usage metrics Yes
Metrics types Volumes of data processed Numbers of users SLA adherence
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Reseller providing extra support
Organisation whose services are being resold Symantec

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach On demand Excel/PDF format API extraction
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats Other
Other data import formats XML/CPL from Management Center for policy uploads

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network Other
Other protection within supplier network Information on request (not public)

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% availability - Service credits for not meeting
Approach to resilience Available on request
Outage reporting

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels The service provides full roles based access control
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication Multiple options including: SAML, IP-to-User mapping (agent installed on AD), HTTP header injection (SEP and proxy forwarding), Azure AD, Captive portal

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CISO is responsible for board level governance, policies and procedures flow down from that office. Security is at the core of our corporate culture as you would expect from the worlds largest information security company

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Available on demand (not public knowledge)
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available on demand (not public knowledge)
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available on demand (not public knowledge)
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Available on demand (not public knowledge)

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £14 to £45 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial The trial is the full service for a limited period of time. We can offer free shadowIT risk assessments identifying what shadowIT is in use in your organisation we also offer free shadow data risk assessments showing where sensitive data is exposed within your cloud applications.

Service documents

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