Glue Reply (a trading division of Reply Ltd.)

Reply and Kony Cloud Based Enterprise Mobility Solutions - MADP

Kony a cloud-based enterprise mobility solutions company provides mobile application development platform (MADP). Kony allows rapid delivery of pre-built, multi-edge mobile apps across the broadest array of devices and systems, with a lower total cost of ownership. Kony’s cross-platform solution helps organisations design, build, configure and manage mobile apps

Features

  • Automation and Prototyping
  • High Fidelity User Experiences
  • Commonisation and Reusability
  • Integration and Assembly
  • Analytics and business intelligence
  • Reporting and dashboards
  • Creative, design and publishing
  • API connectors and interface engines
  • Mobile App development

Benefits

  • Reduces deployment times and therefore costs and risk
  • Ensures integration with your wider architecture to reduce complexity
  • Improved speed to market and Return on Investment
  • Directly reduces infrastructure and management costs
  • Create rich app experiences reduce the cost and complexity
  • Manage security, APIs, access and environments from a single console
  • Be ready for wearables, beacons, Internet of things, mobile payments
  • Mobile infrastructure services, easy to build mobile-first apps

Pricing

£300 per person per day

Service documents

G-Cloud 9

571742130226013

Glue Reply (a trading division of Reply Ltd.)

James Giggins

0207 730 6000

j.giggins@reply.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Kony preferred cloud provider is AWS, providing single tenant PaaS application servers as VPC. Kony also supports other cloud deployments, datacentres and on-premise installations. AWS cloud is provided as a hosted service, with other installations supported with optional managed service at extra cost.
System requirements
  • Modern smartphone
  • Modern Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times CRITICAL - 1 Hr, 4 hrs Target Resolution.
HIGH - 2Hrs, 8 Hrs Target Resolution.
MEDIUM - Business Day, Target Resolution 5 business days.
LOW - 2 Business days, target resolution - next planned software update.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels CRITICAL - 1 Hr, 4 hrs Target Resolution.
HIGH - 2Hrs, 8 Hrs Target Resolution.
MEDIUM - Business Day, Target Resolution 5 business days.
LOW - 2 Business days, target resolution - next planned software update.

Prices are available on application.

Appropriately skilled engineers and account managers are allocated.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Via online training and user documentation.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction All Customer data resides with the Customer unless they use the optional Kony Cloud Storage or persistent sync technology (where replica data is stored in the cloud). Customer has complete control over its data and can extract at any tim
End-of-contract process The Kony Mobility Platform is provided as a 1 year subscription. The contract will extend automatically for one year terms unless notice of termination is provided by the Customer as per the contract terms.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AAA
Accessibility testing Testing is ongoing but not reportable yet.
API Yes
What users can and can't do using the API MobileFabric can consume data from back-end services via these APIs: REST, SOAP, XML, JSON, SQL/JDBC, NoSQL, RAML, Swagger, SAP RFC, MuleSoft, AWS, SalesForce, authentication via SAML, Oauth, LDAP, SAP plus customer connectors written in Java or JavaScript of Node.js
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The Kony Mobility Platform is used to create custom application experiences

Scaling

Scaling
Independence of resources Kony cloud deployments based in AWS can be spun up quickly for a variety of roles. For example a new MobileFabric development environment can be available in 10-15 minutes.
Kony cloud production servers in AWS are elastically scaled, meaning that the resources consumed can scale up automatically by deploying higher performant or multiple server components.
Kony cloud application server instances are single tenant so there are no other dependencies.

Analytics

Analytics
Service usage metrics Yes
Metrics types Kony provides analytics in 3 different categories – Metrics, Event Flow & Journey and Application performance management (APM). Some features of our analytics engine are:

• Application events activity over a date range by visits, sessions, devices or users.
• Application events summary over a date range by visits, sessions, devices or users.
• Automatically capture standard app events (Form Entry, Form Exit, Service Request, Touch, Gestures, Orientation…)
• Application Performance Management APM Automatic reporting of errors and crashes
• Graphically build custom reports so you can understand and track the User Journey
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Kony

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Due to the limited amount of data stored by Kony MobileFabric, the cloud storage object facility supports data export via CSV.

Data served externally to applications will use a JSON/REST model running over HTTP/S.

Note however data pass through from back-end services to applications can transfer data via a variety of APIs such as REST, SOAP, XML, JSON, SQL/JDBC, NoSQL, RAML, Swagger, SAP RFC
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability System Availability & Response Time SLA Commitment
Metric SLA
Monthly System Availability 99.95% Monthly
App Services Response Time 1.0 second
Sync Services Response Time 2.0 seconds
Messaging Services Response Time 2.0 seconds
Management Services Response Time 2.0 seconds
Approach to resilience AWS, multiple server components for availability and multiple datacentres for disaster recovery
Outage reporting A public dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels • 2-factor authentication
• Public key authentication (including by TLS client certificate)
• Identity federation with existing provider (for example Google apps)
• Limited access over government network (for example PSN)
• Dedicated link (for example VPN or bonded fibre)
• Username or password
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Schellman & Co, LLC
ISO/IEC 27001 accreditation date 30/09/16
What the ISO/IEC 27001 doesn’t cover As stated on the Certificate, Certificate can be provided upon request.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date Schellman & Co, LLC
CSA STAR certification level Level 4: CSA C-STAR Assessment
What the CSA STAR doesn’t cover As stated on the Certificate. Certificate will be provided upon request.
PCI certification Yes
Who accredited the PCI DSS certification Schellman & Company LLC
PCI DSS accreditation date 30/07/2016
What the PCI DSS doesn’t cover As stated on the certificate. Certificate will be provided upon request.

PCI DSS-3.1V Jul16 (Rackspace Hosting Services ), PCI DSS 3.2V (AWS Managed Hosting Services) Jan17
Other security accreditations Yes
Any other security accreditations
  • HIPAA HITECH Assessment Sep 16 (Schellman)
  • SOC2 Type 2 Attestation Sep 16 (Schellman)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes CSA CCM V3
ISO/IEC 27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)

Pricing

Pricing
Price £300 per person per day
Discount for educational organisations No
Free trial available Yes
Description of free trial Kony’s enterprise mobility management (EMM) is a set of intelligent tools that enable IT securely and easily manage your apps, devices, content, policies, users and infrastructure.

With Kony’s EMM offering, businesses of any size can reduce operational costs by utilizing a single, enterprise-grade provider for device, app and content management
Link to free trial http://www.kony.com/products/enterprise-mobility-management?LS=PR

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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