ClearPeople Ltd

Microsoft Groups, Teams , Yammer, SharePoint

Group Explorer (GX) is a cloud based subscription service, allowing users to easily work across SharePoint, Office 365 Groups, Yammer and Microsoft Teams.

GX makes it simple to find the right Microsoft 365 collaboration workspace. If your workspace uses a Microsoft Group, use GX to find and access it.

Features

  • Simple search of Office 365 Groups, Microsoft Teams, Yammer, SharePoint
  • Search for Office 365, Teams, SharePoint, Yammer Group members
  • Filter results by Microsoft Teams, Office 365 Groups and Yammer
  • Launch the native Microsoft SharePoint, Team or Yammer site
  • Dip directly into SharePoint Document Libary, Planner or OneNote

Benefits

  • Encourage Microsoft teamwork and collaboration
  • Improve Office 365 collaboration times
  • Reduce pressure on IT
  • Avoid group duplication
  • Simple visibility of Office 365 group access

Pricing

£3.65 to £5.50 per person

  • Free trial available

Service documents

G-Cloud 10

570554277425206

ClearPeople Ltd

Petula Aardenburg

+44 (0)20 33 769 500

paardenburg@clearpeople.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Office 365
Sitecore
Cloud deployment model Public cloud
Service constraints No
System requirements Office 365 licenses

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 business hours for severity 1
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Testing is done on a client by client basis.
Onsite support No
Support levels Support is provided during UK business hours.
UK business hours support is included within the software fees
Priority 1 tickets - 2 hour response
Priority 2 tickets - four hour response
Priority 3 tickets - 12 hour response
Priority 4 tickets - 24 hour response
A cloud support engineer will be provided to deal with your support requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation and videos are used to provide training. There should be no need for on site training but this could be provided for additional fees if required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction User data is not stored within our service.
End-of-contract process The subscription period is 12 months. Within the subscription period the authorised users have access to the service.

At the end of the subscription, if it is not renewed, the service ceases to be made available. We will remove the customer configuration from our services. There are no cessation costs or termination fees providing the terms of the End User License Agreement have been adhered to.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Access is via a web browser. So the only difference is the way the app is rendered within the device window. There are no function restrictions on mobile devices.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Interface testing is part of our QA acceptance process. Test documentation can be provided if required.
API Yes
What users can and can't do using the API The API is flexible and open, it can accommodate most common usage senarios
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources We use the Microsoft Azure platform to provide the service and each client is segmented from all other clients on infrastructure that is built to scale to 100's of thousands of users.

Analytics

Analytics
Service usage metrics Yes
Metrics types We monitor and record the following:

Number of unique users that have accessed the system over defined time periods.
Reporting types API access

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach There is no user data held within our systems. All user data resides within the clients Azure tenant infrastructure.
Data export formats Other
Other data export formats There is no user data held that can be exported.
Data import formats Other
Other data import formats This is not applicable.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We provide a 99.5% uptime service availability level.

If availability falls below the uptime service level in a given calendar month, we shall provide a credit by an amount calculated as the product of the total cumulative downtime (expressed as a percentage of the total possible uptime minutes in the month concerned) and the total fees for that month.
Approach to resilience We use Microsoft Azure services to provide the platform. These have been designed to support (and exceed) the SLA of 99.5% availability. Specific design details are available upon request.
Outage reporting We provide an email to the Customer Service Representative.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to user activity audit information
Users contact the support team to get audit information
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 PCI Compliance Certification Currently being processed
ISO/IEC 27001 accreditation date PCI Compliance Certification Currently being processed
What the ISO/IEC 27001 doesn’t cover PCI Compliance Certification Currently being processed
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date Conforms to CSA CCM v3.0
CSA STAR certification level Level 5: CSA STAR Continuous Monitoring
What the CSA STAR doesn’t cover Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes SO 27001 security polices are followed as part of the underlying platform

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach ClearPeople have a defined change management process
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach ClearPeople have a defined vulnerability management process
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach ClearPeople have a defined protective monitoring process that can be offered as part of an ongoing Managed Service
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach ClearPeople have a defined incident management process that can be offered as part of a Managed Service

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3.65 to £5.50 per person
Discount for educational organisations No
Free trial available Yes
Description of free trial A full license for a 1 month period

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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