GeoXphere

XMAP Modules - 360 Mobile Mapping

360 is a module for XMAP Cloud GIS. It allows 360 panoramic street-view imagery to be viewed within XMAP Cloud GIS.

View panoramic images side-by-side to see change.

Take measurements in 3D.

Features

  • View 360 images for the street scene
  • Take measurements
  • Take snapshots

Benefits

  • See the urban environment in ultra-high detail
  • Reduce site visits

Pricing

£0.01 per transaction per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

570073494696344

GeoXphere

Chris Mewse

02034114544

contact@geoxphere.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to XMAP Cloud GIS

However, it can be used as a standalone service using an Iframe into another application. May require configuration by GeoXphere depending on the system you want to include it in.
Cloud deployment model Private cloud
Service constraints Service limited to data coverage available.
System requirements Web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 48 hours on a weekday
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Unlimited off-site support during 1st month of on-boarding then 6 support tickets per year.

Tickets are not counted if the issues was the fault of the supplier.

Tickets may not be counted at the discretion of the supplier.

Batches of 6 additional support tickets can be purchased for £300.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Remote training and knowledge base articles to help with on-boarding.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Not applicable.
End-of-contract process At the end of the contract, the service will expire. Any customer data will be provided back in industry standard formats.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Automated and manual test scripts for WCAG assessment.
API No
Customisation available No

Scaling

Scaling
Independence of resources Nodes are load balanced to deal with high demands.

Analytics

Analytics
Service usage metrics Yes
Metrics types Number of users.
Number of hits per user per month.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach Data is held behind access-controlled storage.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data available in industry standard formats at end of contract.
Data export formats Other
Other data export formats
  • ESRI Shapefile
  • GeoTIFF / JPG
Data import formats Other
Other data import formats
  • ESRI Shapefile
  • GeoTIFF / JPG

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability GeoXphere's SLA offer's 99.9% availability for its online services (with 99.999% up-time on data centre).

Full SLA documentation is available separately on request. If GeoXphere do not meet the guaranteed levels of availability then a percentage of the annual fee may be refunded, which will be agreed with the customer on a case by case basis. To date this has never been required.
Approach to resilience Our cloud software and services run on high availability virtualised servers.

Each hardware node gives a 99.999% up-time.

In turn, each component of our services operate in a load-balanced environment, giving resilience should one node fail.

We have active monitoring services in place that constantly assess web services and node performance. They automatically restart services should an issue be identified.

Should services fail an no automatic recovery is possible, the load balancer takes the affected node out of the loop and redirects to the functional nodes. Our technical team are immediately notified to prompt an action.

Off-site snapshots are taken regularly.
Outage reporting Email alerts are immediately issued to customer administrators to inform them of any interruption of service, along with a regular update regarding the repair & fix, letting them know that service is available again.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Admin Panel access is restricted by username and password given to a customer administrator.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are building up our Information Security policies and processes and these will be provided to customers on request. Incident management forms part of the Security Incident Reporting Policy as part of the ISO27001 Information Security Management System.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our service is developed and maintained using a source control system and code repository.

Our service goes through beta testing before being made available to all.
Vulnerability management type Undisclosed
Vulnerability management approach Our datacentre firewall detects and allows action to potential threats. These threats are assessed by our IT team and action is put into place.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Regular internal reports are carried out to assess for inappropriate use of the service. Action may involve closing of user or organisation accounts.
Incident management type Undisclosed
Incident management approach We have a number of internal processes in place but are working towards recognised standards.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.01 per transaction per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Transaction-limited account.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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