CGI

CGI - Service Integration and Management Services

A user friendly front end to technical services, providing ITIL aligned service desk and service management support.

Features

  • Combines multiple supplier services into single service view
  • Transition and Transformation services - service design, supplier on-off-boarding
  • Service and Supplier Management
  • Service Desk and Service Management
  • Continual Service Improvement
  • Service Demand and Capacity Management
  • Service Compliance Management and Assurance
  • Sectors: Justice, Policing, Prosecution, Courts, Prisons, Probation, Central Government, Education

Benefits

  • Comprehensive end to end supplier management.
  • A proactive approach to Service management and shift left.
  • World class Service Desk.
  • Shared Service cost efficiency with flexibility to include dedicated Services.
  • Effective framework for managing supplier performance and improving Service levels.
  • Single point of accountability for end-to-end business focussed Service delivery.
  • Ability to seize benefits in technology-breakthroughs to reduce IT costs.
  • Capability for managing IT risks and compliance across the eco-system.
  • Mechanism to enhance alignment of IT priorities with business objectives.

Pricing

£721 per person per day

Service documents

Framework

G-Cloud 11

Service ID

5 6 7 3 6 6 1 3 7 0 5 5 2 3 9

Contact

CGI

Roger Baileff

07841 602596

gcloud@cgi.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide Service Integration and Management services to enable effective and efficient delivery of service in a multi-supplier environment, focussing on integration, collaboration, demand and supplier management

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Standard service levels apply - 80% of phone calls answered within 20 seconds, 5% call abandon rate. Other service levels to be defined in accordance with specific requirements

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£721 per person per day
Discount for educational organisations
No

Service documents

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