CGI - Service Integration and Management Services

A user friendly front end to technical services, providing ITIL aligned service desk and service management support.


  • Combines multiple supplier services into single service view
  • Transition and Transformation services - service design, supplier on-off-boarding
  • Service and Supplier Management
  • Service Desk and Service Management
  • Continual Service Improvement
  • Service Demand and Capacity Management
  • Service Compliance Management and Assurance
  • Sectors: Justice, Policing, Prosecution, Courts, Prisons, Probation, Central Government, Education


  • Comprehensive end to end supplier management.
  • A proactive approach to Service management and shift left.
  • World class Service Desk.
  • Shared Service cost efficiency with flexibility to include dedicated Services.
  • Effective framework for managing supplier performance and improving Service levels.
  • Single point of accountability for end-to-end business focussed Service delivery.
  • Ability to seize benefits in technology-breakthroughs to reduce IT costs.
  • Capability for managing IT risks and compliance across the eco-system.
  • Mechanism to enhance alignment of IT priorities with business objectives.


Planning service No


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We provide Service Integration and Management services to enable effective and efficient delivery of service in a multi-supplier environment, focussing on integration, collaboration, demand and supplier management

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Standard service levels apply - 80% of phone calls answered within 20 seconds, 5% call abandon rate. Other service levels to be defined in accordance with specific requirements


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)


Price £721 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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