CGI - Service Integration and Management Services
A user friendly front end to technical services, providing ITIL aligned service desk and service management support.
- Combines multiple supplier services into single service view
- Transition and Transformation services - service design, supplier on-off-boarding
- Service and Supplier Management
- Service Desk and Service Management
- Continual Service Improvement
- Service Demand and Capacity Management
- Service Compliance Management and Assurance
- Sectors: Justice, Policing, Prosecution, Courts, Prisons, Probation, Central Government, Education
- Comprehensive end to end supplier management.
- A proactive approach to Service management and shift left.
- World class Service Desk.
- Shared Service cost efficiency with flexibility to include dedicated Services.
- Effective framework for managing supplier performance and improving Service levels.
- Single point of accountability for end-to-end business focussed Service delivery.
- Ability to seize benefits in technology-breakthroughs to reduce IT costs.
- Capability for managing IT risks and compliance across the eco-system.
- Mechanism to enhance alignment of IT priorities with business objectives.