Cloud Native Application Support
A dedicated managed service providing operations, versioning, maintenance, and upgrading of Cloud Native applications. As members of the Cloud Native Computing Foundation, our expertise lies in Cloud Native solutions and we are able to advise and manage clients throughout the life-cycle of their application.
- Pre-defined Service Level Agreements (SLAs).
- Support packages that suit your requirements.
- LiveWyer are an official Kubernetes Service Provider.
- Cloud Native Computing Foundation Member.
- Smoothly migrate services to Cloud Native stack.
- Reduce Operational costs and risk of adopting new technologies.
- Reduce software costs through Open Source adoption.
- Continuous integration and delivery.
£650 to £1250 per person per day
5 6 6 5 3 6 9 0 3 7 1 1 4 1 6
020 3608 0110
|How the planning service works||
-By default, we propose the use of open-source components
-We break a project down into discrete component parts
-We then estimate each component using points
-In batches the project’s component parts are scheduled for build
-We deliver working software in incremental pieces
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||We provide various training courses related to Containers and Kubernetes. More information on these can be found here: http://k8s.training/|
|Training is tied to specific services||Yes|
|Services the training service works with||
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||Where it is necessary, we will help migrate existing services. This is decided on in the planning phase with our clients. Depending on their requirements, we are able to decide a suitable plan of action.|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||We work with our clients assess and identify key issues, propose solutions and implement these based on their requirements.|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Ongoing service management is based on client requirements. We are able to work alongside internal teams and a consultancy basis.
Preventative and reactive support can be provided based on client requirements.
Access to our ticketing system with built in escalation processes is provided as standard.
|Service constraints||In most cases and due to the nature of cloud technology, support is delivered remotely. We are a London based company and are able to travel to client's offices for meetings and consultations.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Our current time to react (TTR) values for the previous 3 months have been 100% of critical tickets responded to in less than 20 minutes.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Web chat support||No|
|Support levels||Standard SLA coverage is 09:00 - 18:00 normal working days. 24/7 and custom SLA terms available on request.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£650 to £1250 per person per day|
|Discount for educational organisations||No|